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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 10 am
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Customer Ratings & Reviews

Your price for this item is $151.99
The comparable value price is $169.00

Customer reviews

Rating 4.6 out of 5 stars with 5254 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 5,254 reviews
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Good buy at Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and is clearly better than other brands I have used.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Affordable/Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues. Connected well and good quality. Most affordable option.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Wanted more speed, do this.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an earlier Arris modem but it would only handle 275 mbps and I wanted more speed to handle my TV. I bought this one and it is supposed to handle up to 10 gbps. So far it's doing the job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Future Proof-ish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a cable modem from a company with a good track record, that would not become obsolete soon, that was dependable, and reasonably priced. Considering that criteria, this modem was the best fit at this time, and has been working great since day one.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Arris Surfboard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small footprint, easy set-up. Recommend to a non-technical friend and she had it connected within minutes!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice Modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works well and works with our ISP. The price won't break the bank and it's a better deal to get this modem than rent from your ISP and will save in the long run. Easy set up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Solid, reliable performance.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid reliable performance at a great price. I’ve upgraded to the eero pro 6 system in both of my homes. I use this modem with both setups and they work great.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Happy with my DOCSIS 3.1 Cable Modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much smaller than my old DOCSIS 3.0 modem. I saw in other reviews that it runs really hot. Not true. Gets slightly warm which is to be expected. Has been running for two weeks with no issues. Easy conversion with ISP provider from DOCSIS 3.0 cable modem to Arris SB8200 DOCSIS 3.1.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy I purchased this Modem. It is compatible with Spectrum as your ISP and after installation, it actually increased my speeds. I was under the impression however, that I could utilize both ethernet ports, but in order to do this, you need two separate IP addresses.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great modem.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best modem I have ever bought. It's easy to setup, lightening speed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Modem!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is compatible with my internet company and offers the newer technology. I haven’t had any issues with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful Modem reasonably priced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact in size, enables user to pick up internet via Wifi at great distance; reasonably priced at Best Buy. Customer service personnel were very knowledgeable at what my requirements were and recommended this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfectly in Optimum system

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seamless replacement into my Optimum cable drop. Works better than original. Been up for 3+ months. No issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris surfboard DOCSIS 3.1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tiny, unrelenting cable modem, i bought this to sort of future proof my internet network, realistically 3.1 can support higher speeds then 1gigabit DL. We wont be seeing that for a while, so im ready when it comes down to it. Get it, great modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Modem by Arris

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and very easy to use. I thought the price point a little high but nothing unreasonable. Solid performance with little stress setting up. Providing strong signals in my apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A great option to avoid rental fees

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I great cable modem for my xfinity service. Why pay a monthly rental fee on something you can purchase and get your money back in one year basically. Works as intended, would recommend .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Good one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works great. Tech explained well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Good Investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a Suddenlink rented Modem. I was a little concerned about setting this up on my Mac but it was pretty straight forward and Installation was a breeze. More security and faster internet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Blazing fast

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris is great. As my internet provider increased their speed needed a new modem. Had an old Arris so upgraded. Works great and handles faster speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Reliable and super fast!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am upgrading from a previous model so I knew to expect good quality and reliability. Now I’m able to take advantage of faster speeds. Glad that I made this purchase!

    I would recommend this to a friend
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