Customer Ratings & Reviews

Setup was easy for this modem and now the connection to my mesh wifi system is working great.

SURFboards are great little modems. I've got a couple of them! Definitely recommend using them!

This is an upgrade version of a modem i had been using for 4 1/2 years. COX told me repeatedly that my old modem was the cause of my internet connection failing on a repeated basis .... well I broke down and purchased this new version. It works great - better than the older version. Sadly, for me however, I spent th money to buy the new version only to find out that it was inept COX technicians that were causing the repeated internet connection failures.

This is the best Modem, This the second one I have purchased. First last 5 years until lightening hit.

Great reliable cable modem. Best Buy is the best, matched a sale price at another retailer allowing me to get it more quickly from them.

I bought this product and ended up returning it so I never actually used it. I have spectrum for Internet. I bought the euro pro 6E mesh Wi-Fi system when I called spectrum to get everything set up they said that this specific modem can have quick speed, but we had to lower our upload speed in order to use that specific modem so I ended up returning it. I heard great things about it. I wish the price on this specific modem was a lot cheaper, but in today’s world, everything is 100 more dollars than what it really should be.

I had trouble with a cable modem from another vendor so I bought this one from Best Buy. It set up easily and is working great.I recommend it for anyone getting Xfinity service.

For me this was easy to setup. I replaced the xfinity router that was constantly dropping. Has two gigabit ports to connect a hardwire directly to your mesh WiFi network device (sold separately). I have a large home and I am pretty technical. This cable modem router does what it is intended to do. but it does not have WiFi built in—it’s just the device. I’d say you kind of need to know what you are doing to need something like this. To tap into the device you need a computer with a port or there is an app. It was fun to see the surfboard brand again. Solved my internet issues.

Read some bad reviews on this but decided to take a chance on it. So far it’s working good. It’s really fast and I hope it lasts a while.

East set-up with clear instructions. Working flawlessly so far.

bought it one month ago and it's still working even with my older router connecting with ethernet

Great speeds for a reasonable price. Easy to setup and use. Initial login was not "password" but the last 8 digits of the serial number.

Good modem. No issues so far. It was easy to hook up.

Works flawlessly without any hiccup. I have the one gig speed and it handles it well

Needed to replace my DOCSIS 3.0 modem and BestBuy had this in stock. Had an Arris Docsis 3.0 modem for a number of years when suddenly gaming became impossible and ISP speeds dropped way down. Arris customer support site was very helpful, despite being well out of warranty, and identified failed components inside old modem. Checked online reviews, and Arris was near the top of the list among stand-alone modems. (I prefer to spend a bit extra to have separate router and modem). Installed the new modem, and saw immediate improvement.

The purchasing process was very easy, very satisfied. The modem was easy to set up, my router integrated seamlessly, there was an appreciable increase in performance!

This works great with comcast and with my 1 gig connection speed so I had no issues setting it up, and it was quick and easy and works well with my router.

I purchased it to upgrade the SB6190, a reliable product until Xfinity increased the cable speed to 900 MB/s. It was too much for SB6190 and it dropped the connection and made self-reset quite frequently. After installing the SB8200 the connection got stable, with no connecion drop and no self-reset anymore. The installation was easy.

Easy setup. Outstanding speed and performance. Highly recommended.

The item had an easy setup and I was able to use it seamlessly with my provider.