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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 5325 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 5,325 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple and Powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Modem... Extremely easy to setup and pretty powerful at the same time... Small and compact, does not take too much space and looks good too... unlike other bulky and weird looking ones :-)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cable router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to set up and works great. Nice small size takes little room on my desk.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 4 out of 5 stars

    Good Medicom DOCSIS 3.1 upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to the Arris 3.1 from a 3.0 to take advantage of faster speeds and bandwidth offered by Mediacom. I was pleasantly surprised that I could activate the modem and upgraded my ISP all online. Quick easy setup, works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem for a good price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid quality device when you just need a modem without extra features!! Good to find it at such a reasonable price

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the price for gigabit internet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is well worth the price if you have gigabit internet. It can keep up with multiple people actively using the internet without any real hiccups.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great for general home office and streaming video

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been reliable from day 1. Everyone noticed improvements in video and games right away. If you are paying for high speed data from your cable provider, get a good modem as well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and doesn't drop the signal. Great speed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had our old modem for quite some time, lately it has been acting up and losing our internet connection from time to time. Contacted our provider, and none of them were able to help me. They said everything’s good. So I decided to do it myself and replace our modem with this brand. Up until now I see no problem. Bought this with discount. Good quality and cheaper.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Stop paying a monthly fee!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to get out of paying a monthly fee for my cable internet. This is a very fast modem with easy installation and setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Speed Increase.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem works fine but took less then two hours to set up with Xfinity. A huge difference between a 3.0 DOCSIS to a 3.1 DOCSIS and met my download speed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Consumer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performing as advertised. Would buy again at Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Setup

    Rated 5 out of 5 stars

    Great and Powerful Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem runs the whole house. I actually tied this into our Mesh Network and it is working seamlessly. The set up was very easy to use. They have an application that makes to set up a snap!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Overall performance

    Rated 5 out of 5 stars

    The best modem available for top end speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is able to deliver top end performance with today's top tier internet speeds. Plus it has 2 Ethernet ports to connect to your network. A little pricey, but you get what you pay for!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Does the job and easy to set up

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this modem for 6 months and it was simple to set up and fixed my old net gear modem crapping out problem. Would buy Arris again

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Arris cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's easy to set up, price and outlook are good. After set up for couple weeks became unstable in operation, required to re-start almost once every other week.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    ARRIS - SURFboard 32 x 8 DOCSIS 3.1 Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dose not work right out of the box. You will most likely need to contact your internet provider to give them the Mac I. D. and to schedule a tech to come out to tone your line (This part will need to be done if you are upgrading your internet speeds to faster speeds). Have not had any issues with this product at all and now I am finally getting the internet speed that I pay for. If you need a stable land modem I would definitely give the ARRIS SURFboard 32 x 8 DOCSIS 3.1 Cable Modem a look.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    New modem for 1gb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful modem. Went from the bottom version to this and a HIGE diff in connection and speed given! Very easy to setup as well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    very good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend it, it works perfectly. Super fast and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Works great, seems faster

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old modem was about five years old and needed to be rebooted frequently. This modem is rock-solid and seems to be faster with my Cox service.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is compatible with Spectrum. Provided Spectrum the MAC address, rebooted the modem and my internet was restored. Easy setup and configuration.

    I would recommend this to a friend