Customer Ratings & Reviews

Works great never had a problem with it I do recommend it.

works well nice design easy to install great customer support and community

So far so good but i do have 1 issue. I'm not sure if it's on the Comcast end or modem. What happens is that when all the light green it's running at older 3.0. When all the light are Blue then it's running at the newer 3.1 "speeds". To be honest I don't see a performance difference between them both. And I'm not sure why or how it's changes. (I have the 400-450 mbs download and 12 upload on average.). Other then that I haven't noticed too many issues. Might not be a great if you have full gig internet plan. But again I also don't know if it's modem or Comcast.

recommend this product my internet speed increase my family love it

It’s a great modem for 1 gig, but just not strong enough and it stays hot even just sitting out in the open.

This was an easy choice for me because I’m with Cox. The SURFboard modem has always been my go to.

Great upgrade!!, very fast internet!!! Finally getting 1gb.

So far this modem has been doing its job. No problems, easy set up.

Took the Best Buy expert opinion on this mesh system and seperate modem and it works perfectly with the easiest of setup process. Would buy and recommend to anyone.

I purchased the modem with the Orbi Mesh System and I gotta say I'm not disappointed in the least.

Very quick and has amazing signal strength for my entire property! Works way better than I had imagined.

I upgraded to this modem and I love it. No longer having issues connecting to the internet.

Works as expected. Very content. Range isn’t amazing but it’s good.

This modem works best with my eero WiFi system. Not so bad for a three level split home

Works very well and have no issue since setting up. Had one prior to this one and it lasted about 3 years before it started to fail.

I had better WiFi service with my previous modem. WiFi is not stable.

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Easy to set up and does the job. Compact so it doesn't take up a lot of space on my desk.

Great item. No lagging, quick connection, easy set up

I had to upgrade my cable modem as the previous surfboard would not have given me the speeds I had just switched to with Comcast. I previously had 125 mbps and upgraded to 500 mbps. The old cable modem would have capped the speed at not much more than 150. This is a similar model to the last one but obviously can handle DOCSIS 3.1 (faster speeds). It is a similar design and a bit smaller as I had to move one of the screws on the wall, where I hang my cable modem. It was easy to set up and has given me the full speed, as promised by Comcast. I have nothing to criticize on this as it does exactly what I want and was probably the easiest part to upgrade in the whole process of changing speeds. I don't notice it running hot but it sits on a wall behind a chest of drawers and is largely forgotten about. It has been bullet proof and not needed any type or reset since it was installed, back in November 2019. The wi-fi routers I use with it took about a month to get installed properly but this cable modem has been great and I definitely recommend it if you subscribe to any speeds above 150 mbps.