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Customer Ratings & Reviews

Your price for this item is $151.99
The comparable value price is $169.00

Customer reviews

Rating 4.6 out of 5 stars with 5253 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 5,253 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome replacement for our modem that bit the dust out of nowhere. You had just what we needed in stock and we were back up and running in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Arris Surfboard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up way easy, all I had to so was plug it in and contact my cable provider. On sale was a plus!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Modem, very reliable

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very please with my purchase. Modem works great. Replaced an older modem of another brand which had issues with the power connector. I have had this for a couple months and has worked flawlessly. I bought this so I did not have to rent from Comcast and it really well. Comcast came and set it up for me, so I can't comment on how easy that would have been to do on my own. No complaints thus far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    This Modem is a great upgrade!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be careful when looking into modems, if your speeds with your current Internet Service Provider do not require any significant, this modem is probably overkill - but at the very least you'll be future proofed and this modem should last you at least ~5 years and hopefully more. My download speeds are only 300 down/30 up, so I really didn't need this, but I'm considering getting a gigablast soon. Even going from the 3.0 DOCSIS Arris modem to this new one, I saw an increase of speeds of almost 100 megabytes in some of my wireless devices, so I would recommend this!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We'd had an ARRIS cable modem previous to this one that worked fine but we wanted to upgrade to be a little more future-proof. Super easy to setup. The most annoying part was waiting on hold with my cable provider to provision this new modem. :) We ended up returning this one only because our cable company has a proprietary modem they use that allows a land line phone connectivity through it. This modem we purchased didn't have that capability and we wouldn't have been able to use our home phone if we kept it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi booster

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing boosted WiFi pretty good. I don’t remember how much it boosted my WiFi

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Speed

    Rated 4 out of 5 stars

    Great Device

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a 1GBit connection at home from Comcast and this 32 channel modem was surely an upgrade to the supplied modem from provider. We’ve had absolutely no connectivity issues since we’ve made the swap. Very satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to set up. Very fast. Just had to call the cable company toalign it withthe account and we were good to go.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Works Great/easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Just took it out of the box, plugged the switch and power cables in and would have been ready to go if not for Comcast needing a call to let them know I purchased a new modem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    JC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my home network after getting rid of the XFinity Modem/Router, which i had been renting each month. It conflicted with my Sonos system, and was more expensive than it was worth. Arris modems have been reliable for me for >10 years. If you want the Modem/router combo, go up to the next level Arris. For me, this works perfectly with my Luxul router.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surfboards are great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Surfboards for the past 10 years. I have had great performance from them. Compact in size and something you can just set and forget.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to install and works really well. Small Size is nice.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great modem!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed and ease of use of this kodem is phenomenal! Would definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem, small and reliable, working as expected, I had 1Gb internet and this modem is delivering it without any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Beats comcast

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my internet speeds but the oringial modem I had couldn't keep up, I upgraded to this Surfboard and there was an insane difference in download and upload speeds and connection reliability.. gotta love when Comcast charges you to lease a unit you can buy yourself for half the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Speed

    Rated 5 out of 5 stars

    Good modem for xfinity

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this with my xfinity service. I'm easily getting my full 700mbps connection. No ping/latency issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is getting so much more speeds than the one I had. I’m so happy I purchased this modem no more lagging when stream videos or gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris surfboard modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is a replacement for our outdated one. It's perfect for our needs and was simple to install

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So far so good...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was purchased to save rental fee. We purchased a netgear nighthawk router to go with it. We are subscribing to 500/50 cable internet speeds with WOW (Wide Open West) in Cleveland. Consistently getting 500+ download speeds any time of day (wired or wireless) Upstream tends to fluctuate due to network congestion (ranges from 25-55 Mbps) Definitely good combo to save modem rental fee and/or ensure a good quality setup to maximize the speeds you are paying for!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Reliable modem so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this modem installed a couple of weeks ago. So far so good, the speed is great and has been reliable.

    I would recommend this to a friend
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