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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 5333 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 5,333 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    This modem will pay for itself in less than a year

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem will pay for itself in less than a year. The switch from comcast equipment to the Arris modem was painless and simple. This is the same brand that used to be supplied by Comcast and ATT before them. Never had an issue with them. Signal and speed are excellent. I was able to increase internet from 175 MBPS to 800 MBPS and still asve $25 a month.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Amazing modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for an upgrade on my old modem For gaming and internet speed and found this one it is one of the best and performs amazingly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Exellent product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is faster than my old one and there no lag anymore netflix steams just fine and supports all off my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Get your Arris in Gear! Lol!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I trust Arris a lot! Got this one for my son's room, for his Xbox. Works great, easy setup, and minimal space use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NETGEAR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working excellent and the setup was easy to read to get it running!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    ARRIS Cable Modem upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced an older ARRIS cable modem. Easy setup and happy to have the 3.1 upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Good Buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem. Decent price. In stock at local store. Not too difficult to set up and get operational. Biggest problem was dealing with the local cable company!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love this Arris Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris Surf, I had recently purchased it from Best Buy in order to upgrade to a faster speed modem. Installing this awesome modem is/was so easy a child can do it with not 1 but both hands tied in the front (tied in the back won’t be able to do it.) Installation, up and running was completed in 15 minutes. I would 100% recommend this to anyone looking for a faster upgrade. (Check with your ISP for compatibility before purchasing any modem or router.)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and fast speeds. If you have xfinity you will still need them to come out if you upgrade your speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great performance and easy to setup

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best cable modems. Super easy to use and setup. Works perfectly with COXA cable. Should last for years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well with Optimum Internet and Google Mesh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had a Motorola brand modem and had trouble with it resetting itself almost every hour at random. I bought this modem because it was recommended to work well with Optimum internet as the provider from a review I read online. Since I bought this modem I have not had any issues. I have it paired with a Google mesh system and have been very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    like this product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product easy install, fast speed, don't forgot to turn the power button on the equipment when you plug in.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fastest modem I've ever had - it was super easy to set up and get running

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Up-to-Date Basic Cable Modem Solution

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The decision to upgrade an existing Comcast cable TV and Internet service also required replacing the preexisting cable modem with a newer, up-to-date model that had been certified to work with Comcast's services. Since the previous cable modem had been an ARRIS model that functioned reliably for over ten years, this newer ARRIS SURFboard 32 x 8 model was selected as its replacement. This unit was relatively easy to install and interfaced smoothly with the upgraded Comcast service once the new modem had been remotely initialized by the service provider.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Hits advertised speeds.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing upgrade over the R7000v2. Reaches full speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Faster internet no more WiFi drops.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my old surfboard with this new one. I should have done this as soon as I got rid of att and switched to xfinity. Trying to be frugal and use an old modem. But I was having random internet drops to wireless devices not connecting to even WiFi after certain amounts of devices gone over 20. My speed test was terrible getting only between 20-100 mbps when I ordered 400 mbps service. Put this new modem in and I have been problem free ever since.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great advanced DOCSIS 3.1 modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it to replace crapy one provided by Optimum - Ubee. It solved 1 Gig internet issue. I was deciding between Netgear CM1100 and Arris SB8200. While they have same Broadcom CPU, Arris has 3GB RAM vs 256 and twice smaller. Great Arris tech support. And, best of it - Free One Day Best Buy shipping without Amazon_Prime fee.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little overpriced but works as expected. Good quality.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Modem upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an outdated modem. Simple, direct install and has performed great ever since.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Upgrade to old technology

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace old modem. This one was similar to my old one and was relatively easy to install and get working improved computer download speed

    I would recommend this to a friend