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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 5333 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 5,333 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Upgrade to old technology

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace old modem. This one was similar to my old one and was relatively easy to install and get working improved computer download speed

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    SB8200, no issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started right up, comcast had plug and play software ready, up and running in about 5 minutes. Been about a week no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Aaris cable modem is perfect for homes. The set up is very easy. It’s pretty pricy but definitely worth the price (if you catch it on sale).

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Overall performance

    Rated 5 out of 5 stars

    Great new modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem to support an increase of internet speed with my internet provider. Seems to have solved my problem with slow internet connection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cable modem, I have no complaints. I read all the reviews before I purchased this modem and I am very pleased with the results of this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far do good, haven’t had a issue as of yet, last modem gave me nothing but problems over and over again.easy set up

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Performs as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs as expected- getting correct and higher speeds direct over Ethernet. DOCSIS 3.1 for download, shows 3.0 for upload ( expected). No issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Good buy for faster speeds.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed to upgrade my internet speed. Easy to set and works as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Very happy so far!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased December 6, 2020. So far, the modem has not disconnected from internet until today, January 8, 2021. The modem I replaced was an old Motorola Arris that disconnected 3 times a week before I finally replaced it. Today, the disconnect was an outrage in my area. Very happy with the upgrade so far. I did notice a lot of reviews mentioning that this model got very warm. I don’t think it gets any warmer than my older model. I had no issues activating with Cox.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Nice modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well, but appears to overheat a little. I have a small usb fan connected blowing on it to help cool it down. Beside for that it works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My internet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a good deal and works great. Very easy to set ip

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem, for gig speeds. And I love that it’s a 3.1. So good way to future proof for the next 10 years

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Best cable modern ever.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend this product to everyone, its really fast, and very reliable..Best cable moderm ever made.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made such a difference in our streaming! No more spinning circles on our televisions.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Buy, Good Price value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had been paying for 150MBps while using my old 100Mbps until it quit working, we purchased the Arris sb8200 and best buy had a 15 % off with trade in, since then we had a very good connection, and our speed is 300Mbps which has helped with our jobs at home. our internet provider had some issues to make it work.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation required a phone call with the internet provider but has been working great since then. I would purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem. I had the same type that last for years. The staff there was so helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    100x better than X1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast and easy to setup. Will have me set for the next few years. Also love the ability to setup a guest network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has worked great for more than a year now

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Works great, especially for high speed interwebs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, plug it in, get it going. May need to get in touch with your provider to register with them. But seemless.

    I would recommend this to a friend