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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 5333 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 5,333 reviews
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    modem is fast and reliable. no issues so far. works well with google wifi

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work excellent I got the up grade it working better

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem performs better than expected and was simply to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to setup and is nice and small i hope it lasts long

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Manit. Sup.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this product, very easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris for the win as usual ⭐️⭐️⭐️⭐️⭐️

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem is working perfectly!! I've been using Arris products for over a decade and they've never failed me. I purchased this one from BestBuy at a great price and it's been just what I needed to replace my client's ISP gateway rental.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great replacement for poor Spectrum provided modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this unit because the modem provided by Spectrum was not functioning correctly. The WAN port would only negotiate at 100Mb/s rather than 1Gb. It worked for a while but then just stopped, This limited my download speeds to about 80Mb. After replacing, my download speeds were about 400Mb, which is close to what my service was provisioned for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Solid modem. No complaints.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this modern has worked as expected. We haven't had any problems, and the set up was easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    easy simple and fast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hight speed, very easy to assemble. however 3.1 is only needed if your internet speed is more than 200

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Futureproof your network with blazing speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a message from xFinity showing that my old SB6100 series modem does not support my 150mbps package i am paying for. I needed to get a Docsis 3.0 modem. Moved to this model and bam! My internet experience is way better. No more waiting for streaming media to buffer. Great having two Gigabit hardwire ports as well. One for my Wireless router and another for my switch for all of my extra hard wired equipment in the room. Also this is Docis 3.1 so it will be ready for the faster service once xFinity rolls this out to our area.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works like its should haven't had any issues yet..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome replacement for our modem that bit the dust out of nowhere. You had just what we needed in stock and we were back up and running in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Arris docsis3.1 modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from my old docsis 3.0 modem. Easy setup and great price when compared to other docsis 3.1 modems.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable modem that takes full advantage of the 32 available downstream channels. I am now getting much better download speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    ARRIS Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Comcast owned modem was cutting out frequently. In total frustration I went online for a new one. Once Comcast/Xfinity synced up with the ARRIS modem, everything worked flawlessly. (I already had a router in place that I just had to reset). Now I save $14 a month from renting Comcast’s modem, and I don’t have to restart modem all the time (when they picked up the old modem, the tech told me it was very outdated).

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great cable modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My connection is more reliable than my prior modem and my speed is increased. Great product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Fast, easy setup.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Fast and easy set up. Quality product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use. Price was great too! Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    easy to setup. works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Works great. I'm getting speeds of ~ 400mbs when connected by ethernet [on my 500mb plan].

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Best of the best

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best modem Ive ever used. Handles 1 gig speeds with great results. Lasts for years. Love it.

    I would recommend this to a friend