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Customer Ratings & Reviews

$169.00

Customer reviews

Rating 4.6 out of 5 stars with 5333 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 5,333 reviews
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Ultra-fast cable modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wicked fast cable modem. Awesome speeds. Works fantastic with gigabit service

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surfing with speed now

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem is working well. Easy setup and smaller than I thought it would be. Very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    This could have been much better.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro, 1. It's faster than the older DOCSIS 3.O format. 2. It's the newest standard for most ISPs. 3. If you're running more than one network it has 2 Ethernet lines. 4. It's not the most expensive. Cons, 1. I'd rather have had a single 2.5 ghz out than two 1 ghz outputs. 2. No USB port for network sharing. 3. Since it's doesn't have a 2.5 ghz output it's not much of an upgrade over the older 6000 series of modems. The sales person at Best Buy LIED to me saying this modem would support a 2.5 Ethernet connection. NEVER TRUST BEST BUY SALES PEOPLE!!!!!!!!!!!! Eventually I'll get another modem that has a 2.5 ghz output, but to let you all know they're much more expensive. For the moment this will do.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is fast. Works great with my apple airport tower. Very fast and stable. Stop renting your modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Major upgrade from my previous modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem works great, once you get it configured with Comcast. TIP- do not (at least initially) plug another device into the LAN port on the back. I plugged our PS4 into it, along with the new Netgear Nighthawk router, and Comcast couldn’t get it to work. It took my office IT guy to help me troubleshoot the issue and get it configured. Our internet went from (0.1-30 MB/S) up to around 250MB/S. Major improvement!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Value for Your Dollar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially bought it because my ISP was charging me a device rental fee, but I am so glad i did. My speeds are way way up, and my connectivity issues are inexistant. I got lucky and got it on sale, but I'd gladly pay the full price knowing what i know now.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works VERY Well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem will provide a great base for your network and highly recommend. Its great for anyone with cable internet, but not for use with gigabyte. I have used it for quite awhile and it has worked flawlessly. Allows for multiple streaming devices - I have around 25 devices connected with maybe 5 active at any one time - and they all work well. Of course router is an important part of the equation too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    New Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our internet was going down at least two or three times a week for at least a year after I upgraded the router. I thought I would have to upgrade everything then talked with Cox and they said it maybe the modem and then Best Buy and got the right modem. I hooked it up and after four weeks it hasn’t gone off line once. You will need to call Cox to register your modem!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup - super fast modem. Excellent!! Setup was fast and no issues - plug and play!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast really fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Comcast service and modem is giving me higher speed then I'm paying for. And it's ready for the future speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned a 15 year old Arris modem and wanted to upgrade to the newer technology. It really has come a long way from 15 years ago. Speeds are phenomenal. Download speeds increased 20 fold, and the design is great! The upgrade was worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Easy to install and works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ARRIS SURFboard 32x8 DOCSIS 3.1 Cable Modem was very easy to install and works well with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy Setup, Delivers the speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to set up and works well with our Xfinity. First 500MB, now 1GB and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    WiFi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. It’s small and powerful, able to use 1gig speed and how easy it was to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good modem with Docsis 3.1, easy to install and has a very good performance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem after our current modem died. This provides great speeds and never dies.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good cable modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good had the same model before but lightning storm took it out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem. Have installed quiet a few. Used on Spectrum service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem. Works well and is fast. Very reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works as advertised

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have comcast Gigbit internet, I also have the package that includes a voice line I don't use, cause that is cheaper. They told me this modem was not compatible. Cause it does not have the phone line. They lie. It is. Works as advertised, the docsis 3.1 which is designed for speeds up to 1000mb download works fine. I tested my speed after installing and it hovered around 300mb to 400mb download.

    I would recommend this to a friend