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Customer Ratings & Reviews

$169.00

Customer reviews

Rating 4.6 out of 5 stars with 5335 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 5,333 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. This unit has worked as described for New Orleans internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris SURFboard

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem my Comcast and today I can declare that it has saved me a lot of money. I have no issues, easy to use and fast to stream data and this product is really stable. It works great. Amazing speed. you can't go wrong with this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Had to return it but really fast speeds!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had buyer's remorse and decided not to go for gigabit internet quite just yet so I ended returning this modem, but the time that I had it, the speeds were amazing. The only stupid thing is the box is twice as larger as it's predecessor, the SB6190, which I currently have. Its ridiculous because both modems are exactly the same size with the same exact contents in the box. So yea, one star down for dumber packaging.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Always ARRIS

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading from an ARRIS modem 3.0 to the newer 3.1 version. Works as expected which is, amazing. If you are using a Store Rental, Upgrade, it will blow your mind the types of speeds you cant actually get in comparison to your Rental Experience through your carrier.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great modem for Gigabit speed Internet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem for Gigabit speed Internet. Everything worked great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Best router out there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and powerful. I have not had a problem since I purchased it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great replacement for our Comcast modem. Way less issues and restarts fairly quickly, they also had customer service where I was actually able to talk to someone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast, easy to install. Can’t recommend enough

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Overall performance

    Rated 5 out of 5 stars

    Connect to Orbi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast connections to orbi. Works great and handles hi speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Was time to upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where I live, internet by our local cable provider is my best option. I had owned my router for several years and while updating my wifi to a mesh wifi set-up I decided to go for the whole thing and upgrade my router, It was easy to setup, the only hiccup was on my end and I had to contact my cable company so they could add/register the new router. I've not had any issues with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plug and Play

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Automatically selected the DOCS 3.1 settings so no fuss with ISP Provider. Stays nice cool sitting on the shelf in the network cabinet. Creating a Rackmount bracket so it's up of the shelf. Think the only thing I would like to see added into the box is a template of the built-in slip hanger for someone going to wall-mount it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem for Fast Internet Speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A modem will only get you so far for speeds, you also need an ISP (Internet Service Provider) that has the capability to offer you the speeds needed to take advantage with this gear. This modem will allow you to do this. I utilize this with Xfinity's service and it works perfectly giving me the speeds that I pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    easy setup and works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast "upgraded" our neighborhood so our old surfboard was no longer compatible. first we thought that was just comcast marketing telling us to buy something through them but over time (especially with everyone working from home), our internet became unbearable. This has worked so well for us that when my mom had the same issue, I bought her one too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Superior Modem, Great Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to upgrade my modem to take advantage of DOCSIS 3.1. I did much research online and landed on this model. Out of the box it was very easy to connect. Instantly my internet speed went up significantly. I recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Awesome modem to get rid of modem rental fees.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast. Easy to setup. Compact design makes it a great desktop companion.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does what it should

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy install. Works with Cox gigablast.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Plug and Plan modem that works with Cox

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug and play modem that works with Cox Cable. Much less $ than Cox charges.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    SE walker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a Wi-fi 6 router so I checked this one out. It was easy to install and I was up and running in no time. I am really happy with it's performance. My old one kept disconnecting all the time but this one works great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Solid

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid modem for Xfinity wifi. Have gig speeds. works well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Cable Modem!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to not only future proof myself for years to come but I didn't want to pay the monthly rental fees Comcast/Xfinity was asking to use their modem. Setup was a breeze and I was up and running at great speeds in no time. It's a little expensive but worth it - go get yourself one of these if you're looking for a good cable modem!

    I would recommend this to a friend