4th of July Appliance Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$169.00

Customer reviews

Rating 4.6 out of 5 stars with 5335 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 5,335 reviews
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Solid

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid modem for Xfinity wifi. Have gig speeds. works well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Cable Modem!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to not only future proof myself for years to come but I didn't want to pay the monthly rental fees Comcast/Xfinity was asking to use their modem. Setup was a breeze and I was up and running at great speeds in no time. It's a little expensive but worth it - go get yourself one of these if you're looking for a good cable modem!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Night and day upgrade

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holy smokes night and day difference. I purchased this item to upgrade my modem since my old one was running super slow or would randomly cut out. Took awhile to get connected with my internet provider but once hooked up my internet speed skyrocketed. Greatly pleased with this item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick to install

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easier to install than I expected. I needed an updated modem that was compatible with the faster Comcast speed, and this was just the thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfectly in Optimum system

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seamless replacement into my Optimum cable drop. Works better than original. Been up for 3+ months. No issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s really not much to say. It works great. Easy to setup!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Fast,fast

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding product very fast and smooth great for gaming

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Extra Security Costs You Time and Hassle

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute pain in the neck to set up since ARIS insists you open an account on their website even though you bought from Best Buy -- then you have to call your ISP (Cox uses this modem but hassles you endlessly if you don't buy from them). But it's working now and still working.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    500Mbps as expected

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as the upgrade I expected to get the speeds my new plan advertised. It did take a few power cycles for it to settle after my ISP provisioned it and pushed a firmware update, but worked fine afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for getting internet service to your mesh.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed as I already had a mesh system. The salesperson confirmed I didn't need a modem and router as the mesh would take care of the wireless network.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent service since installation 1 month ago

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this installed for ~1 month & it works excellently. No hiccups, etc. Haven’t had to reboot it at all (even after a couple of short power outages in the apartment complex). I replaced a modem/router combo I was renting from cable company, and very happy that I did!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    HappyLuddite

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were having a hard time getting work done, communicating with friends and enjoying entertainment. Then, your https://www.bestbuy.com/site/arris-surfboard-32-x-8-docsis-3-1-cable-modem-white/5839003.p?skuId=5839003 came along. Everything's working like it SHOULD now.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works Great With Spectrum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holy Smoke, what an upgrade. I had the SB6183 and that was one of the best modems I’ve ever had. I have not had a single hiccup with this change. Trick is when they ask what the modem is tell them another 6183. Don’t elaborate and change the subject.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy installation and FAST!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently updated my Comcast subscription and they informed me I would be getting up to 300Mbps. I reset my current network interface, but Speedtest.net would only report a speed of a maximum of 152 Mbps. After speaking with a tech, I purchased this interface. After installing it (and registering it with Comcast), Speedtest.net reported 310 Mbps.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was the best exchange I made with other arrius that didn’t have the router. This one have the WiFi and Router portable . It quick, efficient , lightning fast and installment is easy. I love it! Recommend hundred percent to anybody . That want to save money on equipment fee when getting internet service from Comcast or cable services

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this modem with Cox internet service. Works as it should have not had any issues since purchasing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Top Best Buy purchase!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best modem I've ever bought. It's well worth the price and I've had great results from the moment I installed it. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great deal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. Very fast as well. It works well!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works ok. Does tend to get warm to fast.....

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Surfboard cable modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem was easy to hook up, and has provided steady connectivity ever since. I paired this with a router to connect the rest of my house over wifi so I'm not paying monthly rental fees to stay connected.

    I would recommend this to a friend