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Customer Ratings & Reviews

Your price for this item is $151.99
The comparable value price is $169.00

Customer reviews

Rating 4.6 out of 5 stars with 5254 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 5,254 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Arris Surf modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Fast, high capacity, easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Motorola Surfboard gets it done.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I realized my modem was 13 years old, I went online and found what I needed. It pairs well with my Linksys Velop WiFi mesh router and now I have reliable, high speed internet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Worth all the money for this equipment.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am getting the speed that I had expected. A solid purchase

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device does exactly what it needs to do and provides high speeds for Comcast users. 2nd one I've gotten when needed to upgrade for higher speeds and great brand.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Solid modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Works good with Cox and gigablast. Brings in the gigabyte speeds

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good modem at a good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to replace an older Arris Surf modem (10+ years old) that needed to be compatible with Spectrum. The setup was simple, plug in and connect coax and RJ45 cables. I did have to contact Spectrum to authorize the modem on my account, but the whole process took less than 10 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Make use of faster Internet speeds

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xfinity upgraded the Internet speed. Needed a new modem to take advantage of the new speed. Haven't had any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Overall performance

    Rated 5 out of 5 stars

    Great High Speed Modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing works great! Works extremely well with my router and network service!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris surfboard

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and easy to install. Works well and good price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new cable modem to replace our old one phenomenal speeds

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I utilize Midcontinent as my internet provider. This modem works well with Midco, however it did take several minuted before it finally was recognized by their system. Be patient when installing. It is simple to hook up but it make their system up to about 10 minutes to recognize the modem. Otherwise very fast downloads. Happy with the product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Fast and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy and simple to setup with xfinity . Will Buy it again in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Product, Great Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I got an Xfinity rep on the phone to let them know I got a new cable modem, it was up and running in no time! Ever since I installed it (1 months ago) my up time has from my ISP has been solid. It may have been my previous router dying, but this modem has been solid. I'm very happy with the value and performance.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    32x8 DOCSIS 3.1 for 900 Mbps downloads

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great - we got this when we upgraded from 120 Mbps Xfinity service to 900 Mbps speeds. This replaced an older ARRIS modem and brought our full speed (either wired or wireless if close to the router) to nearly 900 Mbps download as claimed by Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Fast modem and easy setup.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very fast modem and setup only took a few minutes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm using the modem well without any inconvenience. I think the modem is well made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stable and Reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced a DOCSIS 3.0 modem. I have not noticed a difference in speed 500 MBPS, but there a huge difference in stability! This new modem is much more stable, I have had the internet drop only once and that may have been a provider issue. If you can get it in sale, I would pick it up for sure!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great cable modem (using with Spectrum)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous Arris lasted almost 6 years of continuous Cable Internet use before it finally died. So when it did, i purchased another one. After a brief chat with Spectrum, they added its MAC to my account and i was online like usual. Speeds are slightly above my tier. Great modem

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Super fast abd reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up abd install and has great performance while being reliable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what we needed works great and can immediately check the speed

    I would recommend this to a friend
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