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Customer Ratings & Reviews

$169.00

Customer reviews

Rating 4.6 out of 5 stars with 5335 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 5,335 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    new modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice replacement easy to install. Reasonably priced

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Good performance and easy set-up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple set-up and flexible configuration. Very fast speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Got recommendation for upgrade from Comcast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and seems to handle upgraded speeds

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Handles GB speed flawlessly

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 1GB speed being pumped to this from ISP. It goes from this modem to an Eero mesh device and from there into a Linksys SE3008 switch. Consistently getting 900MB+ speeds and I have many devices pulling on the feed. So, it works as advertised. Got this specifically because it could handle the throughput.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Dependable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up with my Spectrum service, decent speeds for home use!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ARRIS GREAT MODEMS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used Arris modems for years, they all worked great never a problem with none of them. This SB8200 does the job.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    32x8 DOCSIS 3.1 for 900 Mbps downloads

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great - we got this when we upgraded from 120 Mbps Xfinity service to 900 Mbps speeds. This replaced an older ARRIS modem and brought our full speed (either wired or wireless if close to the router) to nearly 900 Mbps download as claimed by Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    DOCSIS 3.1 speeds offered at a small cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Offers speeds consistent with DOCSIS 3.1, immediate upgrade of service from 150MB/s down to 550MB/s upon installation and configuration.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Can't go wrong with Arris

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This my second Arris after the first was electrified by a series of power surges. Performance is top notch and connectivity is a snap. Ditch the cable provider's equipment for better performance and greater reliability.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Works great, super fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than advertised. easy install. Looks good

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great docking for surface computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface dock is a really great dock for a surface computer.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Definitely gigabit ready

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just upgraded to Xfinity gigabit internet here in the Boston area so when I heard I had to get a Docsis 3.1 modem in order to receive those advertised speeds ,I jumped on here read the reviews and bought it .Best investment I've made in electronics in a while getting 960 Mbps download speeds over here .Happy customer .

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem for xfinity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have xfinity internet. I used to use this same brand modem just an older version with 8 x 4 channels. The internet was ok but not the best. After getting this modem my internet is more consistent and I can use more devises at the same time without bogging down the WiFi. It’s definitely worth it if you have a lot of devices

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Works as intended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am with Cox communication and they are able to support this modem. If you are with them they will give you a docsis 3.1 modem that has the phone jack. If you do not need the free one from Cox and you are looking for the two port RJ45 then this is the way to go. This will also support the 12 gigabit connection and faster speeds once cox can support it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    homeroom

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed for home and hooked up and got it running with new Eero product excellent

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Ease of use

    Rated 4 out of 5 stars

    Cheap and Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to Connect. Easy to Use. High-Speed Connectivity. Cheap and Best.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect for Gigablast In S. Nevada

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want the fastest internet available in the state you already have a GOOD router (and current technology), then this is what you need to complete your internet package. It does exactly what it needs to do- perform FAST! I recently upgraded from the 2nd fastest internet speed and required this device. It is a game changer.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great Modem. Easy Setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used this and older versions of the Arris - Surfboard for years and have never had a problem with connections . The ONLY limitations on speed I've had were due to the Providers limitations. For anyone that has a problem with speed , It's on your end and not the Modem.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Overall performance

    Rated 5 out of 5 stars

    Great modem!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome modem, basically installed itself, highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surfboard Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem for the price. Worked as expected and performed as needed!

    I would recommend this to a friend