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Customer Ratings & Reviews

$169.00

Customer reviews

Rating 4.6 out of 5 stars with 5335 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 5,335 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A nice upgrade!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great upgrade and needed since Cox was saying it was “necessary”. Not sure about that but glad I did. Seems to be more stable, with improved speed, for a little bit of a cheaper price tag. It should be able to last until the next “necessary” upgrade. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Improved my internet so much. And I love I can lock internet on diff devices through the app

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Glad we updated our system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working as expected. We are pleased with the results.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem for high speed internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. Small. Fast. Does every thing it claims to do.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am coming from model#SB6190 which is the same manufacturer 1.4gb download speed. When I purchased this new Comcast modem model#SB8200 my download went up tremendously as well as the upload. Example would be that 719 download speed vs 949 dowload speed and my upload speed 6.2 vs 41.12.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Superior Performance Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently upgraded to this modem to take advantage of the DOCSIS 3.1 features as my ISP requires it for the 1 G/bit speeds. After running multiple speed tests at non-peak hours I achieved up to 947 M/bit speeds. Only reasoning for the 4-star rating is the second Ethernet port does not work. If it turns out to be my own fault i'll up the star rating.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Fast. Use it with local cable provider

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Connected with Ease

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected easily with my cable-provider (Xfinity) after I determined using an Apple Airport Express was not going to work easily, and chose another route. Straightforward instructions and all needed parts were included (that doesn't always happen).

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem works! I was renting one through cable company and this allows me to save on my monthly bill. The modem is compatible with my cable provider so it is a win-win. I would recommend you check with your company before purchasing. I have fast internet so it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy to setup and blazing fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup and the speed has been amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem easy to set up. Total Tech plan helps save money and replacement or repair.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Great speed. Good security features.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Future proof router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily getting over 1gig speeds and very easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    Good modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem. Easy set up. Works well will multiple devices being used at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Surprise!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprised my husband with this, he had it in our cart so I ordered it! He wanted to update internet equipment for gaming and has noticed the improvement he wanted using this modem. We've been buying our own internet equipment for years and this one has been great so far!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it! exactly what i needed for my new house. works perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A nice upgrade.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous modem was on it's last leg. Periodically, it would slow down on me while it buffered the data. Not with this router. Everything has been 100 percent stable and smooth. Even with 3 TV's streaming Netflix/Hulu at the same time and multiple PC's running.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for 500Mb+

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally, I had one model lower than this one, and I wasn’t getting anywhere near the 1Gb speeds I pay for. After upgrading to this I get in 900’s on average, so I would highly recommend this if you have internet over 500Mb download. Otherwise it may be overkill, but still a great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Stop leasing your modem from your service provider

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has dual input RJ-45 Ethernet jacks and exceeds 1-gigabit speeds. Can potentially be used to run dual lines into your home/business for reduced downtime. Overkill for most everyone. This modem will still be cheaper than what you’ll be paying to lease a modem from your service provider in the long run.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 3 out of 5 stars

    So-so

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced the same modem with the newer 3.1 gig speed. Our streaming has been much worse since then. We had also replaced our router. Unsure what the problem is, and am not blaming this modem, but I can’t praise it. Installation was easy.

    No, I would not recommend this to a friend