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Customer Ratings & Reviews

Your price for this item is $151.99
The comparable value price is $169.00

Customer reviews

Rating 4.6 out of 5 stars with 5254 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 5,254 reviews
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and getting speed as indicated on the box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Surfboard 8200

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was super easy to setup and seems to be very reliable. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Affordable DOCSIS 3.1 Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get the expected speed out of this modem and it is indeed compatible with Xfiniti's DOCSIS 3.1 requirements. This is exactly what I needed since I already had a router from when I lived in a building with centralized switches.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Gets the job done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't buy modems often but when my last one failed, I decided that I should upgrade to one that supports faster speeds. I haven't had any issues with this and it works as advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T b set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. I was paying $300 a year Renting A box. Now I'm saving that. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Exceptional Modem for Fast Internet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem does what was advertised. It allowed me to use my Spectrum 1 gigabyte internet no problem instead of renting their own hardware.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect. I wish it was a bit cheaper but works well.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good cable modem at a reasonable price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem was straightforward to install. My only problem has been getting bonding on the upload channels. After troubleshooting the problem with Mediacom, I believe the problem is with the speed of my internet service, not the cable modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A fast modem - powerful too. If you have a great WiFi system (like Eero, etc.) you'll have great covereage and high-speed internet access!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    arris surfboard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replacement per Xfinity notice...works well, reasonably easy to set up/had to call xfinity but ok experience; good price, nice people at best buy to help

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Router if you don't need phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was recommended this router from both the salesperson and my high end audio dealer as being a very quality product. This unit has performed solidly since I put it in. Combined with my Asus router, I have a much better internet experience than with the old cable modem/router I was using.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up with Xfinity. Works very well. Gives you the speed that Xfinity gives you.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Buy this vs. renting one from your ISP.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally bought this to not have to rent modem from Comcast. If you are currently renting, stop and buy this! I have switched to a local ISP fiber, so no longer using, but installed this at a family member's house instead and working swimmingly.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Cable company recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came recommended by my cable company. Was priced right and easy to set up. User manual was a bit lacking in information.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Router small but beasts in it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With my enternet provider having 300mb this router can keep up with multiple streams and gaming devices no complaints here

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this cable modem because I already have an access point/router that is still working really good and it is half the price of the cable modem combo (wireless and cable modem). My ISP no longer supports my old cable modem, and it frequently drops wireless wifi coverage at home, and even the wired connection is also slow. I originally bought this same cable modem at Amazon, but it was defective and cannot be configured properly. It was a returned product from a previous customer, and I returned it too. I need a new cable modem badly and found out that my local Best Buy has the same item in stock at the same price as Amazon. I was able to pick up the new cable modem the same day and configured it immediately and it worked properly. I was very happy with the new item from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pays for itself in the long run

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great alternative to renting a modem from Comcast if you're ordering service over 600MB/s. You'll have to call your ISP to ensure they deactivate your old modem and activate the new one. Connected to TP-Link Deco, works like a charm!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    work at promised speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgrade the Xfinity to a 900 Mbps plan and changed to this modem. Wired connection provides full speed and wifi6 wireless router has more than 600-700 Mbps at the close. Saved monthly model rental fee

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super fast modem!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem as an upgrade for an older surfboard modem. The increase in speed and stability in my connection was remarkable. I am consistently getting about 10% more speed than advertised by my provider. Would highly recommend as an upgrade from your existing hardware.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an older Surfboard, which lasted many years. This model easily achieves my rated internet speeds (both downlink and uplink) and should last for several more years of internet speed upgrades.

    I would recommend this to a friend
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