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Customer Ratings & Reviews

Your price for this item is $151.99
The comparable value price is $169.00

Customer reviews

Rating 4.6 out of 5 stars with 5254 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 5,254 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best modem

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for almost a year. Seamless, fast and I have never even had to reset it. Modems can be very frustrating and it is finally nice to not have to reset, turn on/off, etc just to get your system online again. Completely worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Kicks the Netgear CM1000 in the rear!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace a less than 6 month old Netgear CM1000. After months of lag, intermittent disconnections, and inconsistent upload speeds, I stopped blaming my ISP and tried this modem out. Lo and behold, I have not had an issue since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This little modem could

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returning as no longer needed. I purchased because it had a singular focus and was not trying to be everything to everyone. I would purchase again if I need a coax modem not a firewall, wireless AP, or router, just a great coax modem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    More Power

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great with no issues. Replaced the SB6183 with this SB8200 and were glad we upgraded

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    32x8 Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet speed with new modem significantly improved with my provider. Initial speed test 197 M/sec, previous about 100 meg. Paying for 200 meg connection

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Pleased With My Cable Modem Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Right price. Works great with Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great cable modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have three of these in different locations. This cable modem works great. O issues and easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Definitely getting faster internet speeds at home

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely helped speed up my home internet! Easy setup. Don't forget to call your Internet Service Provider to complete the setup procedure.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a good modem to handle all our needs with multiple pc’s, tablets and phones and now streaming tv. This has been perfect. Speed is consistently over 117 mbs. Very satisfied and works great with Spectrum internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Average at best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Arris modem after the first one failed after a few months. Now not sure if this one picks up DOCSIS 3.1 like it was supposed to. Lights are all green, when two of the lights should be blue if signal is 3.1 . Arris company says it is due to the cable company's signal. Cable company blames the modem. Incoming and outgoing speed is good so will keep it for now but generally disappointed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    easy to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to set us and start using this modem in less than 5 minutes including waiting for it to connect and upgrade. Very easy and up to Cox's current requirements for business connections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty good!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This seems to be working so far and I feel it works well for the best priced modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Happy Camper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgraded from Surfboard DOCIS 3.0 to DOCIS 3.1. What a difference, super fast and smooth. Should of upgraded sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    My Surfboard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has worked very well for my computer set-up and internet. The speed is what I needed for what I use the computer for.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Surf like a pro!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to surf like a pro, you really need to use this modem for your everyday Internet access. This thing has all of the channels needed in order to get your gigabit Internet, that the provider probably isn't really giving you!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So far it’s working great, had a problem getting s

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s working great at this time. I had a problem because the app that was recommended by the new router did not work for me. It recommend two different apps and none work but the technical support I got from my cable company did make the correct connection.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works no issues with Xfinity, saves me money. The speed isn’t an issue with this one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 4 out of 5 stars

    Cost effective router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It improved my networks reliability and speed for three teenagers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Stable Performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem. I wish it were a little be more reasonably priced as it has been around for a while. However, it is extremely stable and performance is great as long as you have the proper router and ISP connected to it.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Replaced carrier modem with this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Docsys3.1 set up very easy.plays very well with NuWave cable added Asus rog ax11000 and 2 rt88u routers as aimesh nodes results were insane. Never expected the streaming results so strong I used to have major bottlenecking with old cable modem that’s all gone with 32x8 streaming

    I would recommend this to a friend
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