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Customer Ratings & Reviews

$169.00

Customer reviews

Rating 4.6 out of 5 stars with 5335 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 5,335 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cable modem (works perfectly)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely easy to set up, set it and forget it type of product. Haven’t had any issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great quality product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had initially purchased another brand but that was defective and was replaced by this one. Thank goodness because this was so easy to setup and activate. I’m happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great speeds...goodbye Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tired of renting the crappy modem/router from Comcast. This one does the trick, has sufficient speed to handle all the data in and out with no glitches..and it has enough headroom so that inshold be ok even when speeds improve on the outer Cape. Thanks, Geek Squad for recommending this.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Replaced carrier modem with this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Docsys3.1 set up very easy.plays very well with NuWave cable added Asus rog ax11000 and 2 rt88u routers as aimesh nodes results were insane. Never expected the streaming results so strong I used to have major bottlenecking with old cable modem that’s all gone with 32x8 streaming

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is highly recommended product works amazing and set is is really really easy .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pays for itself in the long run

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great alternative to renting a modem from Comcast if you're ordering service over 600MB/s. You'll have to call your ISP to ensure they deactivate your old modem and activate the new one. Connected to TP-Link Deco, works like a charm!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this instead of renting equipment from comcast. Works great, and easy set up. I was replacing older equipment. All i had to do was plug it in, and it started to work right away (please note that i did not change the gateway from Comast - if i had, some more work would have been needed).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xfinity came out, plugged it in and it worked without a hickup. It is also small and cute. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    easy to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to set us and start using this modem in less than 5 minutes including waiting for it to connect and upgrade. Very easy and up to Cox's current requirements for business connections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded parents internet and needed a capable DOCSIS 3.1 modem. There are others available, but the Arris Surfboard series provides the most bang for your buck. Quick and easy install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this cable modem because I already have an access point/router that is still working really good and it is half the price of the cable modem combo (wireless and cable modem). My ISP no longer supports my old cable modem, and it frequently drops wireless wifi coverage at home, and even the wired connection is also slow. I originally bought this same cable modem at Amazon, but it was defective and cannot be configured properly. It was a returned product from a previous customer, and I returned it too. I need a new cable modem badly and found out that my local Best Buy has the same item in stock at the same price as Amazon. I was able to pick up the new cable modem the same day and configured it immediately and it worked properly. I was very happy with the new item from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really good with out any problems at all……..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 4 out of 5 stars

    Cost effective router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It improved my networks reliability and speed for three teenagers.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good speed and very little tiling unlike the modem furnished by our cable provider

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So far it’s working great, had a problem getting s

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s working great at this time. I had a problem because the app that was recommended by the new router did not work for me. It recommend two different apps and none work but the technical support I got from my cable company did make the correct connection.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surfboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very impressed with the surfboard unit, it works so much better than what I had before from cox internet

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    amazing product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use!! easy set up and compatible with breezeline. I love it this is not my first product from them.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Gets the job done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't buy modems often but when my last one failed, I decided that I should upgrade to one that supports faster speeds. I haven't had any issues with this and it works as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Cable Modem for Gigabit Speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. Connected modem, contacted Comcast via web page, synced to network, and it worked. Really needed DOCSIS 3.1 to get gigabit speeds. DOCSIS 3.0 limited me on Comcast to approximately 350MBps speeds. Once I added this, I'm up to 950MBps.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well as expected.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with no issues and was easy to install. I would buy again or recommend this to be used if asked.

    I would recommend this to a friend