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Customer Ratings & Reviews

$169.00

Customer reviews

Rating 4.6 out of 5 stars with 5335 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 5,335 reviews
  • Rated 5 out of 5 stars

    Great improvement in my WiFi Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we had 3 or more devices using our Netgear 5Ghz unit their individual speed was dramatically reduced and would lose connection. With this Arris unit we are not having problems with slowing down or dropping off when we have 3-4 devices on our WIFI (TV Streaming, laptop, PC, and Smartphone).

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Product is great, but Comcast is something else

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get close to 300-400 MBPS with this router. My previous surfboard only got me around 250. Instantly after I hooked up this router I ran some speedtests and could see the difference. Comcast basically requires you to get something like this to get fast, dependable, speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Surf like a pro!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to surf like a pro, you really need to use this modem for your everyday Internet access. This thing has all of the channels needed in order to get your gigabit Internet, that the provider probably isn't really giving you!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Quick Speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't realize that a modem can limit your internet speed. Buying this device to future proof was a investment I am glad I did. With 30+ devices continually connected (smart devices, computers, phones, etc) this modem doesn't skip a beat.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an older Arris Surfboard modem which was giving us connectivity issues after about 5 years. No problems so far and very easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old moden got messed up because i didnt have it plugged into a surge protector, this choice was faster and better than my old one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an older Surfboard, which lasted many years. This model easily achieves my rated internet speeds (both downlink and uplink) and should last for several more years of internet speed upgrades.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great cable modem, very reliable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd Arris modem. My 1st one went bad and they replaced it for me no problem. My second was burned up by lightning strike and now this one is wonderful. Plenty of band width & speed and I love having 2 ports on this one. It's like having 2 modems.....really nice!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    work at promised speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgrade the Xfinity to a 900 Mbps plan and changed to this modem. Wired connection provides full speed and wifi6 wireless router has more than 600-700 Mbps at the close. Saved monthly model rental fee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Modem upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works great had to replace an old modem. This one gives us what we needed. We had to get this modem because it was compatible with xfinity which some of the others were not which we found out after having to exchange for this one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quit paying rent on a Comcast modem. This device is a docsis 3.1 device it will handle speeds up to 1Gb. My service is only 350/30 but this doesn't even break a sweat. After installation call Comcast support and they will connect to it. After that you can forget about it . Yes it's that simple.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Stable Performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem. I wish it were a little be more reasonably priced as it has been around for a while. However, it is extremely stable and performance is great as long as you have the proper router and ISP connected to it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Piece of electronics

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, great piece of tech! Should Do great things for your network too! It’s small footprint, cute little lights, And just works away ALL THE TIME. My previous model intermittently Would stop working...just working, working, and working.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem for gigabit internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded my modem so it could handle my gigabit internet speeds that my house receives. Quick and easy set up on xfinitys website. The hardware info needed to activate the unit for your isp os clearly labled

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new cable modem to replace our old one phenomenal speeds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem for the price. Easy way to upgrade network capability without breaking the bank.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Decent Modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this brand for the last several years. Does as it should. Although the stats on the box are a little off. (From what I've read.) Easy to hook up. Called Xfinity and it was activated within minutes. Good quality modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cranks out 1.1 gbps

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little bad boy cranks out 1.1 gbps when wired in. We have around 25-30 devices connected on our home network (smart home) at all times and using this modem combined with our google wifi gives us a solid connection via wifi around our house. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem, no complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this Modem from BestBuy and was originally having some internet issues with it but then it turned out to be an issue with the Coaxial Cable from our internet provider. Overall, pretty solid modem with great internet speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Simple upgrade to take advantage of speed boost.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace my older Motorola DOCSYS 3.0 cable modem to take advantage of a speed boost on Xfinity. Removed the Motorola, connected the Arris, called Comcast, and in 10 minutes was up and running. Couldn't be easier.

    I would recommend this to a friend