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Customer Ratings & Reviews

Your price for this item is $151.99
The comparable value price is $169.00

Customer reviews

Rating 4.6 out of 5 stars with 5254 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 5,254 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Even better than my previous Arris

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an Arris after a lightning strike took out its LAN port. This one gets even better speeds, though it won’t bond to Doccis 3.1 down, just up. I pay for 10/100 and I’m getting 20/110. Also can’t get both LAN ports to drive two routers. It’s one or the other, but not both simultaneously. Likely some settling I missed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gets the job done

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with spectrum internet. Went with this one for gig internet on spectrum. Works great no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Happy to stop paying cable rental fees!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As per recommendation from the Geek Squad, we purchased this modem in order to improve our lagging internet speed. The added bonus was the investment which has now allowed us to stop paying fees to the cable company. We have seen a steady and significant improvement with our speed. Thanks for the value-add advice!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great modem for a decent price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a little spendy for what it is, but even overpriced its better than giving the cable company atleast $10/month for this. In about a year you are ahead and saving money. This modem allows me to get my full 500 download speeds. Best I found for the money that actually let me get my full speeds as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Easy install, fast speed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is fast to say the least. Purchased due to dwindling performance with previous device. Notice and immediate pick up in data transfer speed. I have 1-3 TVs streaming and 1-3 gamers on Xbox live and never notice any speed difference even when all 6 are going at once. I highly recommend this device to you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good buy and is working very good.No problem setting it up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem has been great since purchase, my brother now uses wirh 0 issues vs the few netgear ones he had and all have broken

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Buy instead of rent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't wanna rent this from my ISP since it's way cheaper to buy. Pretty easy to set up and switching over from a different modem. Just call your ISP and give them the modem info, reset modem and your done

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Ethernet port

    Rated 3 out of 5 stars

    Ok modem for the future

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is very stable. Some issues with xfinity it not give support for the second eternet port only work one of them I was on the phone with comcast for 1 hrs try to get it working has something to do with the firmware. Otherwise is estable and fast when restarting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than renting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I acquired this modem because we were having trouble with our internet connection, and I wasn't sure if the tech who was dispatched to our house would render a decision that ended with "you need a new modem." In other words, I wanted to be prepared. Turns out the outside wire from the pole to the house wasn't properly installed (how it worked for 3+ years and suddenly didn't I'll never know), and the guy fixed it. BUT, apparently cable & internet providers are moving to a new standard (docsys 3.1) which this modem accommodates. So, I went ahead and kept the new modem--I'll be ready for the update. So far, so good. NOTE, this one DOES have an extra Ethernet port on the back, so you can plug a device directly into it, if you need to--also potentially useful for diagnosing wifi issues, like figuring out if your router is bad or if the internet is down.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Definitely better than stock modem from cable co

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good modem. Fixed my connection issue with optimum. Now get downloads of up to 940mb.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem !!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great high speed modem. I have it paired with my eeros and hasn’t giving a single issue. I’d buy it again if necessary !!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a previous model that was 10 years old. Was having intermittent problems with constant internet speeds. This new replacement works great and have seen a significant improvement in my internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best routers.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very efficient and powerful wifi but it needs a router for it to work. It works with any good router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gets the job done at a reasonable price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the flashiest modem out there, but it gets the job done at a reasonable price. I've had it up and running for over a month and have had no issues. What else would you want?

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works fine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be working fine. Guy at store said it should support 6 people all on devices. Christmas will be the proof in the pudding, i guess.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Vaishakhi Amin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase made by me. Sales person was definitely help us to pick up right thing

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Bring your ow modem to Comcast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup with Comcast service. Works great with Google Wifi. Speed test shows 980 mbps on wired connection and about 450 wireless.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A GREAT Modem!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for a modem that provides great speeds - this is it! The only downside is you have to be in an area where there's a cable company like Cox or Xfinity, and more importantly, an area where they have a gigabit set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 4 out of 5 stars

    Good cable modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice modem, no problems setting up with the cable company.

    I would recommend this to a friend
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