Customer Ratings & Reviews

Works perfect and I don’t have to pay the cable company for an average device. Therefore I bought my own knowning the value of my product.

So far so good. Fast and clean. I had the 6183 model for over 5 years and it worked beautifully. This one does the same so far. Wifi 6 compliant. if you are gonna upgrade, this is the one.

Had to change out because of a switch for Xfinity new protocol soon as I put this modem in place speed increase dramatically

Works perfectly with my Xfinity hookup. What an improvement over the slow modem-router that Xfinity rents us!

We purchased this when our previous unit (provided by the carrier) kept buffering. We haven't had a problem since installing it. Highly recommend.

Arris is one of the few companies that manufacture modems that are ethernet only. There are many people, like myself, who are highly sensitive to wifi. If a modem has ethernet and wifi, the internet provider can incidentally turn on your wifi as default when they send a signal to the modem which providers do to update etc. so a sensitive can have it turned on when they are not aware. I am grateful that Best Buy offers this modem option.

Works no issues with Xfinity, saves me money. The speed isn’t an issue with this one.

I needed a modem for my new place so I could get WiFi aha this did the trick. Thank you Best Buy!

Works just as it’s supposed to! Had no problem setting up with my ISP (Spectrum) and looking forward to being my own troubleshooter instead of relying on delayed repair people. I recommend!

Yea this is a great modem. However, to get your faster speeds, my son had told me he had to turn off the “traffic meter” on our router, so if you are not getting the speed you pay for look into doing that.

This is the best you can buy when it comes to cable modems. Buyer beware: This is not a cable modem with built in router. This is only a cable modem. You will still need a router to get WiFi. Overall, this is the best of the best.

This is my second Arris modem after the first one failed after a few months. Now not sure if this one picks up DOCSIS 3.1 like it was supposed to. Lights are all green, when two of the lights should be blue if signal is 3.1 . Arris company says it is due to the cable company's signal. Cable company blames the modem. Incoming and outgoing speed is good so will keep it for now but generally disappointed.

Needed to upgrade to ISP supported device, and streaming services kept dropping. My only issue is that I keep losing internet connection for TV, yet I'm still connected on computer. Quick on/off fixes, but a bit annoying.

Easy to install with proper and easy to understand directions. I've used this product for 3 months without any issues and have been able to completely control it remotely and monitor it via my laptop. I highly recommend it!

I've always used Surfboard modems for last 15 years, this is my 3rd one. Upgraded to 3.1 docsis so I could upgrade my internet tier, prior SB6190 was still working when I upgraded to the SB8200. This new SB8200 stopped connecting to the internet in less than 1 month, all lights/status indicated all was normal, resets and direct ethernet connection non-functioning. Cox rep came out to check and determined the modem was no longer functioning and we reconnected my old modem. I'm on phone now with Arris due to 2yr warranty and they're being difficult in replacing this modem so I may see if Best Buy will refund me so I may order another SB8200.

Great modem for seamless connectivity within your house

I purchased this modem from Best Buy on April 17, 2020. I wanted a stronger signal for a combo of modem/router hookup. I owned a NETGEAR nighthawk one peace AC1900 prior to this. It wasn’t working well. I did research and found out it’s better to buy modem and router separate. So I bought an Arris Surfboard SB8200. Bought a Nighthawk AC2300WiFi Router to pair up! Happy I did. Blazing fast! I get a strong signal in all rooms and outside house without extenders. Going to see if I can use it in garage in back.

Great modem. Preforms exactly like it should. What else can you say about a modem? Hook it up, call your ISP so they can register it in their system, and youre up and going.

I had the SB6190 but then I got this one because it's even better faster and future ready AND It pays its self off within 1 year and every month after that you'll be saving money by not having to pay modem fees

Was great the year i used it. only issue with these is the resell value stinks. you pay $150 new but cant resell it $20.. But as far as the product goes it worked great