Presidents’ Day SaleEnds February 16. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $151.99
The comparable value price is $169.00

Customer reviews

Rating 4.6 out of 5 stars with 5254 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the SURFboard SB8200 modem, especially its speed and overall performance. Many find it easy to set up and appreciate its compatibility and compact size. Some customers have noted concerns about heat, and a few have reported issues with the Ethernet port. However, the modem is generally well-received for providing fast connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 5,254 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Absolutely love it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and will save Me money from renting equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome Speed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surfboard 8200, hands down is the fastest cable modem I've come across on the market. I ran several tests up against spectrum's gigabit modem and the surfboard 8200 beat it out every time. Thanks Marcus

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Only Brand Modem to Consider

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced another 3.1 modem of another brand; will never stray from Arris again! Tried two exact models of the other brand and just did not have the performance for Gig speeds as this one does.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Definite upgrade to 3.1

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install with app or Comcast home app , type in modem address and done I am paying Comcast for 400 down and 20 up, I am getting 500 down and 24 up, what’s not to like

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not paying the cable company when I can get this and save thousands. Works great haven't had one issue does everything I need it to.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best decision ever!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally, got rid of my cable company modem and installed the Arris-Surfboard modem. The set-up was very easy. Looking forward to the savings owning the modem versus renting from the cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Back bone for Cutting the cord

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked with Best Buy home consultant recommended this unit for modem needs. Thus far I am very happy with this product. One of my goals is not to rent equipment again. No more ATT or Cox equipment required.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is really fast, I’m giving only four stars becase the first week I connected it was dropping internet often and I had to restart it a few times but now it’s been about two weeks and it’s working good and haven’t dropped internet

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    So far so good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Wasn't getting speeds paid for with older modem. This one increased upload from 10 to 50. Download speeds are only marginally better. Thinking router is now the issue.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with it You need to call your provider to set it up through your account. It’s not going to work when you hook it up if you did not call and set it up with your internet company. Best Buy always give great deals

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Review ARRIS

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and the product works as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Yes

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install. Hooked up. Connected it thru spectrum online.. One thing is that at night the lights shine thru the holes on the side and it brightens up the room

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super Simple Set Up

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Easy setup. I just unhooked my old modem, replaced it with my new Arris 3.1 doc and a couple minutes later it was working fine. I didn't have to do any set up other than enter my password. Couldn't be easier. John

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Set for the future!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little modem has all the bells and whistles. Took a little while for Cox to hook it up (first guy anyways) second guy had the right ideas to get it working. Love it, Cant beat it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. After the last one was hit by a power surge we bought the same one again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to upgrade my modem equipment from that provided by my service provider. This is a great piece of equipment works fine and I save money on the provide her rental cost.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Out from under cable equipment rental

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace cable modem and this was cheaper than renting one for a year and much faster than that cable company device. Good time to get a different wireless setup too

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great upgrade and fast speeds.

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a great modem allowing for blazing speeds. Meets all new internet speeds as 3.0 is on the way out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris surfboard 32 X8 docsis 3.1 cable modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was just upgrading my Internet service so I needed a new modem obviously. I chose the Arris surfboard 32 X8 docsis 3.1 cable modem. To make my review short it was an excellent buy, and I would recommend it to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Modem and excellent Price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best modem we have purchased so far. We have had a few modems over the years but, this is the definitely the best we have had.

    I would recommend this to a friend
Sponsored