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Customer Ratings & Reviews

Your price for this item is $86.99
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The comparable value price is $179.99

Customer reviews

Rating 4.3 out of 5 stars with 865 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers have good things to say about the price, portability, size, weight, ease of use, and battery life of the 11.6" Laptop. They appreciate that it is affordable, easy to carry around, and has a long battery life. Some customers also find it to be a great gift option. However, some customers have concerns about its slow performance, limited storage, and small memory. They also mention that it is not suitable for gaming unless it's web-based.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 865 reviews
  • Cons mentioned:
    Slow

    Rated 1 out of 5 stars

    SUCKS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely slow fresh out the box, not worth buy at all. I wish I’d have saved my money.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Memory

    Rated 1 out of 5 stars

    Underperforming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have done more research. Does not have enough memory to play online games.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Less than a year and...

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son had his laptop for less than a year and now it doesn’t work. It’s been a while that it hasn’t worked, the screen is pitch black. When you connect it to the charger, the light comes on but it apparently doesn’t charge at all. No sign of it trying to turn on when you pressed the power button. Pretty much a waste of money.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good quality. Was looking for something cheap and got what I paid for

    No, I would not recommend this to a friend
  • Cons mentioned:
    Gaming

    Rated 1 out of 5 stars

    Computer keeps freezing up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't play one of my games. Computer goes blank all the time

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No good. Battery dies quick and computer after a year is very slow

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didnt meet expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know this is a cheap chromebook but I was told if all I needed was simple internet browsing then this would do the job well. I needed to have multiple browser windows open and the internet kept crashing on me...was not able to do what I bought it for. I will be returning this, however the store associate was super nice and professional!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good laptop, bad operating system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware before you buy, I failed to do the research so it was partly my fault. This laptop comes with windows 10 s, not windows 10. Windows 10 s wont allow you to download anything from the internet, only things from their app store can be downloaded so you cant get things like google chrome or games. Will be returning.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the $$$

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t listen to online representative:( I should have researched more myself.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear LDcar,

      I do understand your disappointment with the product and the inconvenience this may have caused you. On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent system that is perfect for running basic and light computing applications, without compromising system stability and performance. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 2 out of 5 stars

    Wasn’t my best choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was not the quality that I expected. Wouldn’t buy it again

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Shjm,

      I do understand your disappointment if the quality of the product didn't meet your expectations. On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent system that is perfect for running basic and light computing applications, without compromising system stability and performance. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Chat.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 1 out of 5 stars

    Took no time to stop working...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son as a Christmas gift. He used it for one day and the track pad stopped working. I actually bought two. The other takes a long time to boot up. It stays on a black screen for ten minutes with the courser visible. I’ll return both just because I have no faith in this product.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Daddie1,

      I certainly understand your concern regarding the issue with the touchpad and the inconvenience this may have caused you. In order to improve the touchpad responsiveness and stability, please install all recommended WINDOWS Update. If you are accessing web applications, please verify if the laptop has access to an established router and internet service is working properly since this will affect the responsiveness of the touchpad. Also, try updating the ASUS Smart Gesture utility and try to configure the touchpad within the application. In regards to the long boot up time and black screen you started experiencing, cumulative WINDOWS Update needs to be installed periodically in order to maintain optimum system stability and performance. Should you need further assistance, please email me at [email protected] and I will be more than glad to help.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 2 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but the touch pad is not good quality. Everything else is good.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Noel,

      Thank you for sharing your review with us. We are always aiming to improve our products and services so I would love to hear more about what you think about the touchpad. With some more feedback, I provide some assistance if possible or have it forwarded to our relevant department for that improvement to be considered. Please feel free to contact us at [email protected] and use the link to this review as a reference so we can discuss this further or visit the Asus live chat support 24/7. We look forward to hearing from you, have a great day.
      Thank you for choosing ASUS!

      Best Regards,
      Michael.
      Asus Customer Loyalty. Asus

  • Rated 1 out of 5 stars

    Broken again

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product keeps breaking. I have had it fix a few times my little one has had this Denver 2018 dec. 95 percent of the time can’t even use it for school class online super disappointed in the product. I thought this would be a great beginners laptop.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow computer. Would not recommend. Ended up returning

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as thought but it works for a 9 year old

    I would recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Valued Customer,

      Thank you for reaching out to us. I am sorry if the computer disappointed you and I would love to assist in any way that I can. To better do that, do you mind providing some more details on what specifically didn't live up to your expectations? Please feel free to contact us at [email protected] and use the link to this review as a reference so we can discuss this further or visit the Asus live chat support 24/7. We look forward to hearing from you, have a great day.
      Thank you for choosing ASUS!

      Best Regards,
      Michael.
      Asus Customer Loyalty. Asus

  • Rated 1 out of 5 stars

    Has already stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item for my daughter for the holidays, and it has already stopped working after just a few weeks. I would not recommend this product and I only hope that Best Buy stands behind their return policy when I take it back this weekend.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Donna,

      Thank you for sharing your review with us. I am sorry to hear that the computer stopped working and I would love to assist you with getting this taken care of. What I would recommend that you try is holding the power button for 45 seconds after having it connected to the charger for at least 2 hours. Please try that and feel free to contact us at [email protected] and use the link to this review as a reference so we can discuss this further or visit the Asus live chat support 24/7. We look forward to hearing from you, have a great day.
      Thank you for choosing ASUS!

      Best Regards,
      Michael.
      Asus Customer Loyalty. Asus

  • Rated 1 out of 5 stars

    Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product early December for a Christmas gift. Computer turned on, and then as soon as the battery died it no longer worked. Took it back into Best Buy and they said the battery is complete dead and they could not get it to turn on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good for school. Not google compatable with google applications, which is necessary for school and work. Very disappointed. But I can’t return it because it has been longer than 2 weeks.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Valued Customer,

      I do understand your disappointment with the product and the inconvenience this may have cause you if you are experiencing difficulty running Google applications for school. To access Google applications like, Docs and Sheets, a Google or a Gmail account is needed. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 1 out of 5 stars

    Worthless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly a waste of money. After the initial updates, can't even open a web browser without it freezing up. Why would best buy even sell this crap knowing it was worthless.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was gunna be something nice to get my sis for Christmas but its a disaster not worth it and since i send it to another country there’s nothing i can do

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Rub96,

      I do understand your disappointment and the inconvenience this may have caused you if the product you received is not what you expected. . Normally, sales related issues are resolved by the seller if a brand-new product was ordered and paid, and a different item was delivered to you. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus