Customer Ratings & Reviews
- Model:
- E210MA-TB.CL464BK
- SKU:
- 6498805
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 3.9 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers value the 11.6" laptop's ease of use, compact size, and affordability. Positive feedback also highlights its lightweight design and satisfactory performance for basic tasks. However, some users express concerns regarding the battery life, limited storage capacity, and RAM. A few also mention issues with the touchpad.
This summary was generated by AI based on customer reviews.
Asus
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too tiny and not at all what I was expecting. Disappointed!
No, I would not recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good enough for my at home job but does everything else.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mine,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2202015478-0015) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Laptop is slow but still good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is good but the one bad thing about it is that it is very slow for games.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear YamuelA,
Thank you for leaving your review of this model and we apologize for the slow performance. This was not designed to be a very powerful gaming laptop but please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2202015478-0021" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Complete Piece of Junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after one month. Don't waste your money on this.
No, I would not recommend this to a friendGift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know yet it is a birthday gift, i will give it to my granddaughter for her birthday in August.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gift,
Thank you so much for the feedback, we appreciate it. If you have any technical concerns that reflect a 3-star, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Passable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even for my limited computing uses, this laptop is slow. That was the case from day 1 too.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoeKr,
We are so sorry to hear that you are experiencing slowdowns with your unit. We do value our customers and take negative customer service experience very seriously. Please allow us to make your experience with ASUS a better one. Have you tried updating your Windows? Please attempt the steps from the FAQ below.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2202015478-0012) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
ASUS 11.6" laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a little small. I would get a bigger one next time but otherwise it's satisfactory.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. Please see the link below to the 15.6" model.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2202015478-0011) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
ASUS - L510 - https://www.bestbuy.com/site/asus-l510-15-6-laptop-intel-celeron-4-gb-memory-64-gb-emmc/6507131.p?skuId=6507131
My Experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for Working and Printing Documents Buy it if you need A Side Laptop/Computer
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Name,
Thank you so much for the feedback, we truly appreciate it. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't realize how small it was and you really can't do much with it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mimi,
We sincerely apologize for the poor experience you have had with this laptop so far. If you are still within the return window for this product with Best Buy we recommend returning it since it is not what you were expecting. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2201046949-0031" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Ehh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ehh it is ehh. It runs like ehh, looks like ehh, just is an ehkay laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2202015478-0020) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Camera glitchy Day 1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera was incredibly glitchy the moment it started being used.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear IreneL,
We do understand your disappointment and the inconvenience this may have caused.
To test the camera, please try to open the camera application within Windows. If the camera runs OK and it glitches while running video-conferencing applications, please check if the laptop has access to a working WIFI router or access point, it is getting an ecellent signal since poor and unstable internet connection will cause the camera not to work properly. Also, please update Windows if it's outdated since keeping the OS current will optimize system stability and performance.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Lap top,
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t even get signed in to use. Extremely difficult to navigate
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Movielover10,
We do understand your disappointment and the inconvenience this may have cause.
To sign-in and complete initial Windows setup successfully, The Windows OS requires an access to the internet.
Should you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
This laptop is tradh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not good it lags to much I want my money back
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joao,
We're sorry to hear that you are having issues with your laptop performance . All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Please follow the steps in the FAQ [Notebook/Desktop/AIO] Troubleshooting - System is running slowly -https://www.asus.com/support/FAQ/1042398/
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2201046949-0043) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Battery Drains
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total useless laptop. battery dies/discharges when laptop is completely shut down. Online Chat Customer Service totally hopeless as well.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that the battery discharges when the laptop shuts down. This is not the kind of experience we want our customers to have. Have you tried to reset the BIOS? You can attempt these steps below. For further troubleshooting, feel free to contact me at customerloyalty@asus.com and provide this link for reference. I'll do my best to offer a quick resolution to your case. Your feedback is essential as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1043914/
Horrible purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work properly didnt open in time to return
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear UmekkaC,
We're sorry to hear that this model did not work for you. Can you please provide us with more details on the issues you're having? We would love to have your issue resolved in a timely manner. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Best for your buck reasonable price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for the small price i paid its simple not to much
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Geenuh,
Thank you so much for the feedback and we are happy to hear that it works great. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
ASUS Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift, have not received any complaints.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rich1,
We appreciate you sharing your feedback on this model. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2202015478-0010) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Missing SD Slot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit did not come with an SD card slot. The pictures and ASUS rep say there should be one. There isnt and doesnt appear Best Buy is selling the correct model
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pmcx,
It's unfortunate to hear that you didn't receive the unit arrived as advertised. If possible, can you please provide me with your serial number at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Price, Weight
ASUS 11.6 laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 3 of these, and I think they are a good buy for the money. 2 were gifts to people in Africa, and one I kept for myself. They are easy to carry and powerful enough to do things like internet and schoolwork. I do have a portable DVD player I'll be using with them to watch movies when I travel. I do not use them for games, so can't say how good they would be for that.
I would recommend this to a friend Functional little computer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, not well or quickly. For the price, it was worth it. Just to look at things online.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Everydaygamer,
Thank you for sharing your feedback on this model. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support