Customer Ratings & Reviews
- Model:
- E210MA-TB.CL464BK
- SKU:
- 6498805
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 3.9 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers value the 11.6" laptop's ease of use, compact size, and affordability. Positive feedback also highlights its lightweight design and satisfactory performance for basic tasks. However, some users express concerns regarding the battery life, limited storage capacity, and RAM. A few also mention issues with the touchpad.
This summary was generated by AI based on customer reviews.
I don’t know how to feel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was nothing wrong with the laptop however there are other great afffordable laptops out there
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear user560038,
Thank you for sharing your feedback on this model. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one got lost in the mail somewhere but i eventually got it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mik123,
Thank you for sharing your feedback, We're sorry to hear about the unfortunate experience you had. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Touchpad
Laptop Malfunction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not told this item was refurbished. It was a Christmas gift. About a month after purchase the touch pad and one of the keys stopped working.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear user725671,
We sincerely apologize for the touchpad and keyboard issues you have been experiencing with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQs linked below to troubleshoot the issues. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2201046949-0019" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - How to fix the Touchpad abnormal problems: https://www.asus.com/support/FAQ/1042539/#:~:text=chapter%20for%20troubleshooting.-,ASUS%20Precision%20Touchpad,or%20not%20after%20enabling%20it.
[Notebook] Troubleshooting - How to fix Notebook Keyboard problems: https://www.asus.com/support/FAQ/1015071/#:~:text=Table%20of%20Contents-,Hotkeys%20not%20functioning%20properly,from%20the%20ASUS%20Official%20Website.
- Pros mentioned:Size
Best laptop to travel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mini laptop which you can travel and go anywhere with it great size
I would recommend this to a friend - Cons mentioned:Touchpad
Awful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to navigate around the keyboard and now the keyboard has stopped working entirely.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear user973348,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously. We recommend performing a Bios reset using the FAQ linked below.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2201046949-0048) for us to better assist you.
https://www.asus.com/support/FAQ/1030210/
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.İts good price but speaker is not working well and when u are in zoom and trying to write something in excel it gets slow
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear user106227,
We are sorry to hear about the unfortunate experience you are having with the speaker on this model. We would recommend that you update the chipset and audio driver on this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Audio driver: https://www.asus.com/laptops/for-home/all-series/asus-e210/helpdesk_download/?model2Name=ASUS-E210
- Cons mentioned:Battery life
New Englander
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice computer IF YOU LEAVE IT PLUGGED IN ALL THE TIME!! it's slow and the way microsoft updates the OS it will probably run out of space in a few years like the 32gb machines have. But it works for personal email and other tasks. IT LOOSES ABOUT 25% BATTERY POWER EVERY DAY WHEN "SHUT DOWN" So, if you are getting it for travel you should have access to a power source when you want to use it. Someone said you might have to change a DWord in the registry. A person shouldn't have to edit the registry on a new computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Getan,
It's unfortunate to hear that you are not pleased with the battery life and the unit moves slowly. This is not the kind of experience we want our customers to have. To improve performance, please refer to the faqs below. For further troubleshooting, please reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to offer a quick resolution to your case. Your feedback is essential as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting 1 - https://www.asus.com/support/FAQ/1043914/
Troubleshooting 2 - https://www.asus.com/support/FAQ/1042398/
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer was not what I got. It was very small compared to what was showed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MarianD,
We do understand the inconvenience this may have caused if it didn't meet your expectations.
Should you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Perfect Gift for Teenager
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my teenage daughter. I am very satisfied with the purchase and so is she.
I would recommend this to a friendAs described
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As described. Great value. Quick ship. Perfect.
I would recommend this to a friendAsus laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great little laptop! Good size keys on the keyboard, does everything I need.
I would recommend this to a friendLaptop Computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my computer. It is fast, portable and does everything I need.
I would recommend this to a friendBasic laptop.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Small basic laptop. Nothing fancy. Will do the job.
I would recommend this to a friendTrash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Barley works for anything can do more in my phone than this thing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear user703406,
We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number (N2201046949-0050) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Microsoft has knock off the changes! They're ridic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bring back the old windows format, this is horrible!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorry to hear that the operating system is not in a format that you like. This laptop comes with Windows 11 Home in S mode, you can change it from S mode to the standard windows experience by following the steps in the FAQ linked below. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2201046949-0039" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Windows 11/10] Introduction - Windows S mode & related FAQ: https://www.asus.com/us/support/FAQ/1034213/#:~:text=On%20your%20PC%20running%20Windows,)%2C%20select%20the%20Get%20button.
Horrendous
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible…………….,,.,,,,,,,terrible…………..,,,,,,,,,,,,,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User627129,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a decent entry-level laptop. It runs popular computing applications, without compromising system stability and performance as long as Windows is up to date.
Should you need further assistance or technical support with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty