Customer Ratings & Reviews
- Model:
- E410KA-CL464
- SKU:
- 10917326
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 3.8 out of 5 stars
- Display
Rating 4.3 out of 5 stars
to a friend
Computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent computer haven’t had any bad problems very average computer
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
We are pleased to hear that you are satisfied with the notebook. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2206041107-0069" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pictures. Fast speed internet and good videos
I would recommend this to a friendSlow but, ok.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a decent computer. Kinda slow but does what I need it to do.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph S,
We're sorry to hear that the notebook is running slow and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2208000018-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is awful, memory is completely full and can't even print as a result I guess you get what you pay for.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear StephenK,
Thank you for your comment.
We do understand your disappointment with the laptop and the inconvenience this may have caused if it did not meet your expectations. On the contrary, lots of satisfied customers having positive experience using the product will agree that it is a decent entry-level laptop. It was intended to run basic and light computing applications, without compromising system stability and performance just ensure Windows is always up to date. Regarding your concern with the storage space, there is an ample amount of storage space in order to run WINDOWS and popular software or applications efficiently. However, since cumulative WINDOWS Update is being released periodically, additional third-party software being installed, and the OS file size becomes bigger with files being added, the space available may be limited. This can easily be resolved by using a memory card for saving documents, photos or videos, and for installing third-party applications. The C drive will be mainly use for WINDOWS Update installation. For detailed instruction on how to do this, please go visit Microsoft's Knowledge Base. To print successfully with this laptop, ensure a compatible printer driver was successfully installed. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Cheaparooni
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely worth the price for a laptop to study on.
I would recommend this to a friendNever again
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop 2 days ago and has since turned off while completing school work, haven't came back on, battery was 44% so not dead. I will be returning. Super slow when it was on, took forever just to google
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aisha D,
We sincerely apologize for the power and slow system issue you've faced with the notebook and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. We understand that you have returned the notebook, and we hope that you were able to obtain a functional replacement.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2207007018-0073" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
you get what you paid for
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible calculator keeps popping up constantly, the key pad is in the way no way to disconnect it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stewart B,
We’re sorry to hear about the inconvenience caused by the calculator and NumberPad behavior on your ASUS E410KA Laptop. We understand how disruptive this can be, and we appreciate you bringing it to our attention. To help resolve this issue, you can disable the NumberPad by pressing and holding the icon in the top-right corner of the touchpad for one second. This should prevent the calculator from launching automatically.
If the issue persists, we recommend contacting our support team at asus.com/us/support/callus for further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2208000018-0065" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
NumberPad - https://www.asus.com/support/faq/1038283/
You get what you pay for
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok if you do t need a lot of processing power
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alejandro U,
We are pleased to hear that you are satisfied with the notebook. We are committed to providing our customers with the highest quality products, and your feedback will be forwarded to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us atcustomerloyalty@asus.comand include the case number "N2206041107-0063" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen goes black every 5 minutes or so. The cursor arrow disappears all the time and it freezes and it's frozen till I have to start over losing any info I am working on
No, I would not recommend this to a friendMy review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For now it’s good. The system shuts off now and then but comes back on
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ttya,
We sincerely apologize for the auto reboot issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2206041107-0044" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1046480/
Don’t buy this slow laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super slow, thought it was a good deal had to return it. Will take for ever to boot and as soon as your browsing it slows down super bad.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ivan,
We sincerely apologize for the slow system issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2207007018-0064" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Laptop review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is good for your basic needs.The battery life is ok.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tricia43,
We are happy to hear that you are pleased with the notebook. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback and would like to know what changes you would recommend for the case to make it a 5-star product.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2206041107-0041" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Don't waste your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just needed an inexpensive laptop for work, and thought this Asus would be perfect. The day after I bought it and started using it, the display constantly started occasionally flickering off every time I pressed a key. Just scrolling down a page in Microsoft Excel would cause black bars to flicker across the bottom of the screen. Needless to say, I will be returning it to the store today. I know you get what you pay for, but this is ridiculous.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew P,
We sincerely apologize for the display issue you've faced with the notebook and for the inconvenience caused. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2207007018-0058" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ASUS small machine that is fast and packs power!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am getting more familiar with Asus machines as they come out and they seem to becoming more and more competitive when it comes to relatively budget priced machines that are small and pack serious power. This machine is no different and is small in scale and size but is easy to set up and is useful when it comes to navigating the internet. It includes the latest Windows package and of course MS Edge and although it does not have a lot of built in memory, its a great machine to use for browsing and basic tasks if you need a machine to take with you on the go, similar to a tablet. I like the trackpad with function keys built on and the screen and graphics are decent for a budget device. The small scale is nice to be able to put inside your backpack or case and not have this bulky machine to lug around. I would compare this to a Microsoft Surface. Asus does know computers and I trust this machine to last since its built on quality. I would recommend this PC to anyone looking for a budget computer.
I would recommend this to a friendA worthy Chromebook Contender / Light Duty Laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Asus Vivobook Go Laptop is one of the least expensive Windows 11 laptops you can get, but no one will know looking at it. Its smooth plastic top is like that on more expensive laptops. However, it does show fingerprints if that is a concern. They wipe off easily. The bottom has a semi-smooth pebble finish plastic that provides for a non-slip surface the top lacks. It has all the features one wants these days and more than one expects at this price. The screen is a 14" Full HD LED Display. There is a webcam built into the lid, Bluetooth, Wi-Fi 6E AX for fast connections. There is a USB-A port on each side and one USB-C port on the left along with a HDMI and headphone jack accommodates most peripheral needs. Unfortunately, there is no SD slot for extra on-board storage. If you do not always have access to cloud storage, you will need to use one of your USB ports for a drive. The keyboard has a good feel, but as expected at this price it is not back-lit. The dual-purpose touch/number works well for light use, I hope this catches on. If you have no need, you can simply leave it off. The lid hinge is smooth and rotates a full 180 degrees, but not sure why would want to. One could have this laptop pushed up flat against the wall on a desk or workbench when you need the room and still see the screen, though typing would be difficult. Or use it flat on a table, but the screen is not the best for off-center viewing. Perhaps for sliding under a monitor shelf when using an external monitor? If this helps you, it can do it well. This laptop is thin and featherweight at less than 3 pounds. The AC adapter is also small and light, just a few ounces. Despite the light weight, the battery lasts 6-8 hours. There is no noisy fan, not even a cooling vent. It runs very cool and is a laptop you can comfortably use on your lap, or on a pillow, bed, or other soft upholstered surface without fear of it overheating. Taking and using this full featured laptop anywhere is easy. This Vivobook has Windows 11 running in ‘S’ mode, which is a streamlined version of Windows 11 that allows only apps from Microsoft Store and requires Microsoft Edge. If you are using it for web browsing, running Office, or using multi-media streaming apps, it is no different. The ‘S’ (Secure) mode keeps apps the Microsoft store has not validated from running on your laptop, which can be a particularly good thing security wise. But if you do need to run an application not in the store, you can switch out of ‘S’ mode at no charge. However this switch is one way, you cannot switch back. I have never noticed a difference in performance and usability other than being able to install software not in the Microsoft online Store. I have never seen any other benefit to switch out of ‘S’ mode, so I would not switch unless you need to as there is a security advantage to not having software unexpectedly installed that you do not want. Performance is entry level. I found the CPU is easily maxed out for extended periods bringing things to a halt, sometimes causing the screen to go black while I had Microsoft Word open and Edge open with few tabs, the default MSN start page, a tab with Gmail, and another tab at a shopping site. With all other apps closed, streaming you-tube and Netflix in 720P worked well, but when watching a movie in Full HD, there were instances of jitter and lag. My Wi-Fi 6E router was less than 20’ away, in line of sight with no obstacles. Wi-Fi showed full strength, speed test was over the 300mbps I subscribe to. I’ve never had video issues like this with other laptops, so I do not believe the lag was from the Internet. To have a laptop run Windows 11 at this price point is a valid alternative to a Chrome Book. While I would not consider this laptop powerful enough to use in a business setting, nearly every business runs on Windows. And not every app a business uses is available for the Chrome Book. Learning to use Windows proficiently is usually more valuable than Chrome. I believe this laptop would be good for a student who does not use more than one or two apps at a time, or as a laptop to take on a trip to answer emails, web browsing, write a book, stream some content, and other light duty tasks. All the features in this laptop with Windows 11 at this price is impressive. But if you do need more power, you will need to add $100-150 to get a faster CPU. The other specs are good unless more storage is desired. If the budget allows, a faster CPU would also make for a more pleasurable experience and extend the lifespan of usefulness.
I would recommend this to a friendDo Not Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this laptop in October 2024. It stopped working completely for no reason about three weeks ago. Best Buy Geek squad wants to charge me to look at it / ASUS give a no information on how to replace/fix It is still under warranty
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sandy C,
We’re sorry to hear that your ASUS Vivobook Go 14 Laptop stopped working and apologize for the inconvenience this has caused. To address the issue, we recommend performing a Hard Reset, which may help restore functionality.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
If the problem continues after this step, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair services if needed.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0118" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
NO SD Slot
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop does not have an micro SD slot as indicated in the photos. This was a key feature when choosing this laptop. I am on the fence about retuning it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear K0PIE,
We're sorry to hear that the laptop you've received does not have a Micro SD card reader. On behalf of ASUS and the reseller, we sincerely apologize. This is not the experience we want our customers to have. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Please allow us to make your experience with ASUS a better one. Upon reviewing the device specifications, we found that the Micro SD card reader is only available on selected models. The specifications can be found at the link below. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2208000018-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/laptops/for-home/vivobook/vivobook-go-14-e410/techspec/
Asus
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a laptop but it won’t last long or keep up which isn’t surprising
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Echodot,
Thank you for sharing your comments on the ASUS Vivobook Go 14 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
To further investigate the problems you're experiencing or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0102" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
too slow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i really wanted to love this laptop. i gave it two good weeks but it was just extremely slow an very delayed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Diana C,
We sincerely apologize for the slow system issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0063" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
One VERY UPSET (now former) CUSTOMER!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely HORRIBLE EXPERIENCE, NO HELP AT ALL!!! DEFECTIVE MACHINE, JUST OPENED THE BOX 1 WEEK AGO AND FOUND OUT THE WIFI ADAPTOR IS APPARENTLY DEFECTIVE. THEIR MANAGER STATES THAT FOR AN ADDITIONAL $50, THEY WILL SEND IT BACK TO THE MANUFACTURER TO SEE IF THEY CAN FIX IT. NO EXCHANGE, NO MONEY BACK, "SORRY CANNOT HELP YOU". Sadly, we were considering purchasing another IPhone from them, but not now. ZERO CUSTOMER SERVICE, BUYER BEWARE!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've encountered with the notebook and Best Buy customer service and for the inconvenience caused. This is not the experience we want our customers to have with our resellers or products.
To troubleshoot the wi-fi adapter issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0067" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015073/