Customer Ratings & Reviews
- Model:
- E410KA-CL464
- SKU:
- 10917326
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 3.8 out of 5 stars
- Display
Rating 4.3 out of 5 stars
to a friend
Slow Computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer was very slow. You cant have more than one tab or application open at a time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the slow system issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2207007018-0051" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
Asus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonable price laptop great space and fully upgraded
I would recommend this to a friendAvoid ASUS 14" FHD Laptop w/4GB memory
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After switching out of windows 11s mode, downloading google chrome and updating to 23H2, computer froze. Geek squad informed me that 4GB memory was insufficient for making the changes and the laptop could no longer be used, 12 days after purchase. Fortunately Best Buy gave full refund:)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Terry O,
Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. We are committed to providing our customers with the highest quality products, and your feedback will be forwarded to our Product Team for review.
Although you have returned the notebook, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2207007018-0068" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Ehh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like it not enough storage for anything useless
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shakwonna W,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2206041107-0053" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You pay for the price u pay. I had to return it so slow
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ching,
We sincerely apologize for the performance issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2207007018-0049" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support