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Customer reviews

Rating 4.5 out of 5 stars with 204 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are impressed with the touchscreen, describing it as a game-changer. They also appreciate the laptop's speed and affordability. The compact size and solid-state drive are additional features that customers find appealing. However, some customers have concerns about the power button's awkwardness, limited storage, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1 of 1 review
  • Pros mentioned:
    Fast
    Cons mentioned:
    Loud fan

    Rated 3 out of 5 stars

    Fast laptop. . But some downsides

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought this laptop for casual gaming, web surfing etc. It looked great in the store and they so happened to have an open box of the same model. So a few hundred bucks off I was very happy. Get home and get it all set up and it is lightning fast. It looks beautiful and preforms well.. It does come with a bunch of junk games and apps though that I went through and uninstalled... But the worst thing is the dang fan in this computer. I'm use to a fan kicking on every so often.. But it never shuts off, sometimes it sounds like the laptop is about to explode the fan is so loud. Even when I'm not running any apps. I'm starting to guess that's why it was returned in the first place and more than likely I will be doing the same.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Alex,

      We appreciate you sharing your review with us and we apologize for the experience you've had with the product. If you haven't attempted any troubleshooting steps I recommend checking the BIOS menu for "QC Fan control" to adjust fan speed; you can also press "F9" while in the BIOS menu to perform a BIOS reset. If the issue persist I recommend reaching out to our support staff for further assistance. Please feel free to contact us at [email protected] and use the link to this review as a reference so we can discuss this further or visit the Asus live chat support 24/7. We look forward to hearing from you, have a great day.

      Thank you for choosing ASUS!
      Best Regards,
      Clayon
      ASUS Customer Loyalty US Support Asus