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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 694 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers consistently note the positive aspects of the touchscreen, ease of use, and battery life of the 2-in-1 14" Touchscreen Chromebook. Many appreciate its size, price, and performance for everyday tasks, along with its ample RAM. However, some users mention limitations in storage capacity and difficulty opening the lid. The lightweight design is frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 694 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great Little Machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop/chromebook. An addition to an almost gone HP Chomebook. Its slick and fast. Will meet all my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Very good for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing spectacular, but perfect for my daughter to keep up with her schoolwork and watch YouTube videos, and catching it on sale made for a great price point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    child is using for school and it performs well. Has child controls out of the box and can use school login to access the same online materials

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS FAN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am an ASUS fan and was happy to find the Asus Chromebook on sale on Black Friday. It always takes time to adjust to a new device. This one has some conveniences: automatic on/off when opened and closed. Backspace is like delete. The volume control is a long button on the left side. There are 2 charging ports ( one on each side) of the keyboard. I am sure that I will discover more. I did start with a session with the Geek Squad to solve immediate issues. I recommend this highly to maximize usefulness. A good purchase for me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice Chromebook

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my daughter and she loves it and uses it instead of the school issued chromebook

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Responds fairly fast for the price it was huge step up from the school issued Chromebook’s would definitely recommend if your on a budget

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems. Excellent for simple web use, shopping, email. I haven’t pushed it further. For less than 200$ , I think I got real lucky.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really great. I got 2 of them for my kids and they both love them. They can do school work and play games with friends on them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Pretty Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this machine. It's fast with good battery life. It's a bit dim and the wifi doesn't have great range but overall it's a goid buy at $179.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Google

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight. They don't have everything on this operating system yet so ask very specific questions to make sure you get the right computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Give as a Christmas gift to our daughter who will soon be off to college. Great device, does what she needs it to and with ease!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Recommend!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 of these computers with 3 year warranties on each device, which wasn't cheap, 4 months ago. Last month one of them started acting weird. The computer screen would go blank after 2 hours of use. The orange light for charging would come on even thought the battery was charged and the white light beside it constantly stayed on. I took the computer to geek squad and they didn't see anything wrong with it at first glance and sent it off to be looked at. Upon the return of the computer, 2 weeks later, the other computer started doing the exact same thing. Once I got to the store I was told that nothing was found to be wrong with the 1st computer. So I then explained that the other computer was now doing the same thing. Geek Squad told me that they couldn't send it back off to be looked at again for the same thing because then THEY would be charged for it. They then decided to keep both computers over night to run a 5 hour recorded diagnostic on each. Nothing was found. Now, neither computer will come on! So I bought a 3 year warranty for both computers and they only worked for 4 months before they bit the dust...and the best thing I can be told is that "they can't send it off to be looked at for the same thing or THEY'LL be charged, and they didn't find anything wrong with it." What sense does that make and what was the point of buying a warranty for it when it isn't doing anything to help me?! Now I'm out 2 computers that were being used for home schooling purposes!!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear KPhillips,

      We regret to learn that your Chromebook screen has issue ,Please allow us to make your experience with ASUS a better one. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. We understand that you return the product to geek squad and they were unable to resolve the issues.
      Please follow the troubleshooting steps in our FAQ: [Chromebook] Troubleshooting - How to fix the Display problems of Chromebook - https://www.asus.com/support/FAQ/1042772/ If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N200729932-0023)Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Nice Chromebook, convert into tablet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Chromebook and very good price on Holidays, perfect for home or student. Flexible and convert to tablet, light weight.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don't buy unless you plan on keeping plugged in.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great when plugged in. However, loses charge quickly. Also, the keys are not lit which does make it harder than I thought to see keys.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    bill

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always wanted a touch screen chromebook, I got this one at a super deal . It works great and love the touch screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just awesome to buy for my work, and everything is ready to work right away!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hard to read keyboard

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was great, but not easy to use because the keys on the keyboard were hard to read because of the silver color and white letters and numbers.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear FredB,

      We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
      If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2105030963-0020) for us to better assist you.


      Thank you for choosing ASUS!
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    ASUS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it, bought it at just the right time. My last one went down three days after I received delivery of this ASUS.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave as a gift to my mother in law love it easy for her to you and can turn into an iPad for her you to use at work

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Chromebook for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Asus Chromebook! It was easy to set up, and I’m looking forward to getting a lot of use out of it.

    I would recommend this to a friend