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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 694 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers consistently note the positive aspects of the touchscreen, ease of use, and battery life of the 2-in-1 14" Touchscreen Chromebook. Many appreciate its size, price, and performance for everyday tasks, along with its ample RAM. However, some users mention limitations in storage capacity and difficulty opening the lid. The lightweight design is frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 694 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer of the year..I would buy it twice if I could

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor backlit keyboard feature

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice size but i woildnt advertise it with backlit keyboard. It barely illuminates.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Maria,

      We are sorry to hear about the issues you are having with the backlit keyboard feature on this model. Pressing the FN+F4 keys continuously increases the brightness of the keyboard backlight.
      We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support
      Troubleshooting: https://www.asus.com/support/FAQ/1014790/#:~:text=Pressing%20the%20FN%2BF4%20keys,and%20ultimately%20disables%20the%20backlight. Asus

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great it works fast and charging times are quick

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slower then expected

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like it much after all but I realize they had about three days after my return date

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear CJones87,

      We're sorry to hear that the Chromebook is running slow. Please allow us to make your experience a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support
      Troubleshooting: https://www.asus.com/support/FAQ/1042702/ Asus

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Chromebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and smooth clear screen decent speakers Great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and very speedy! Love the screen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    asus 2in1 laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far working great no issues recommend to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great 2 in 1 Chromebook!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zero issues so far, great battery life! Recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product and in given price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for study purposes. Good for students

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Asus chrome book

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, perfect for everyday use. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for middle schooler homeeorks and assignments

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Performance is good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For normal 8 years kid use its perfectly match………..

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Otimo laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rápido e otimo pelo preço. Estou feliz pela compra

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and set up. My daughter loves to use her.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great crome book

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long lasting battery charges fast also very smooth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good chromebook, great price!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance, nice display. One small complaint is the lighting on the keyboard needs tweaking depending on room lighting. (I've owned several previous chromebooks and never had this issue before.)

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    ASUS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    reasonable price with good features. It is somewhat heavy

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    ASUS 14" Touchscreen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for my mother and she is awaiting an appointment with the geek squad to help with the set up because we can not get it set up because it keeps going back to the same screen and will not progress. When this issue is solved , we can comment more. A little upset and wondering of the item is defective.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JacquelineD,

      We're sorry to hear about the unfortunate experience you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Touchscreen

    Rated 4 out of 5 stars

    Good for small work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great little laptop. Love the touch screen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The right fit.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice chrome book for the kids. Big screen low cost.

    I would recommend this to a friend