Customer Ratings & Reviews
- Model:
- C433TA-M364
- SKU:
- 6512628
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the positive aspects of the touchscreen, ease of use, and battery life of the 2-in-1 14" Touchscreen Chromebook. Many appreciate its size, price, and performance for everyday tasks, along with its ample RAM. However, some users mention limitations in storage capacity and difficulty opening the lid. The lightweight design is frequently praised.
This summary was generated by AI based on customer reviews.
Waste of money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a piece of junk. It won’t turn on after a few months. No reason for it to not work when it is brand new.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NicholasH,
Usually, the following can be performed if the Chromebook will not power on or boot up.
Please verify if the AC adapter is properly connected from the Chromebook to a known good, working surge protector or AC outlet. Try to connect it to another known good power source. If running it with battery only, please make sure the battery has an ample amount of charge. If this was tried to no avail, please try to disconnect the AC adapter and let the unit drain for 24 hours to clear the memory and reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the Chromebook until the battery was charged. It will not power on if the battery was completely drained even if the AC adapter or charger is connected, allow the battery to have a charge.
If you need further assistance with ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Keys are hard to see and the SSD is too fragile.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Might be a good computer if the drive didn't crap out 3 times in the first month requiring the OS to be reinstalled each time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kenk,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, the drive not working within a month of use is a random problem. We recommend that you send it for service so this can be resolved. ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage. Regarding the color contrast of the keys, it is recommended to turn it off or adjust the keyboard brightness level while working in a well illuminated room or area, by tapping the hotkeys, "Alt + dim(small brightness icon)", repeatedly.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Hard To See Keyboard Keys
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard has very lightly printed keys. It can be very hard to see the keys in different lighting conditions.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GeneF,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N200729932-0026) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Bad buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good chrome book, this chrome book would loose power, turn itself off just not a good product
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fenn,
We are sorry to hear about the power issues you are having with this model. Please allow us to make your experience with ASUS a better one. Please perform a hard restart
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Failed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed and could not be repaired. Had to trav back to the store and buy a new one
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dissatisfied,
We appreciate you sharing your feedback on this model. It's unfortunate that you had to return your model because it failed. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N200729932-0021) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Bullshirt
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought it and it broke. The stupid touchscreen broke
No, I would not recommend this to a friendGreat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gooooooooooooooooooooooooooooooooooooooooooooooood
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear MohammadZ,
We truly appreciate you leaving your review about this model and we are happy to know that you are pleased with it. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2105030963-0006" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
meh.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chromebooks are horrible. only really good for students or people in a business
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kimberly,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2105030963-0007) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
No operating system
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because it the operating system Chrome OS was missing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BruceF,
We certainly understand your disappointment and the inconvenience this may have caused.
To resolve the OS missing error issue, please try to do a Power wash using the hotkeys, "Shift + Ctrl + Alt + R". Reboot or power on the unit then hit the hotkeys to enter in to Power wash. If this is not possible, please try to bootup from a Chrome OS Recovery image using a memory card. For instructions on how to create the recovery media, please go to the Google Support website.
Should you need further assistance with the Chromebook or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: https://www.asus.com/us/support/Article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Sad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant even run genshin impact. Not what i expected from this
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rtxpc,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2105030963-0005) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
007tb
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.average aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experiences very seriously. Are there any issues you are experiencing with your unit?
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2105030963-0013) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
ASUS touchscreen Chromebook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my grandson for a Christmas present.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eileen,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2105030963-0010) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Disappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned for only one reason. The keyboard is extremely hard to see the letters/numbers. Silver letters on silver keys. I tried with and without backlit...nothing helped. Otherwise, Chromebook was good.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CraigK,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
Should you need further assistance with the Chromebook or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not up to par
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the computer to use for work where I need a second monitor. Ordered it online instead of directly in the store because I could not get assistance in the store. I had seen an ASUS celeron Chromebook with an hdmi port, so I assumed this had one as well. It doesn't. Contacted ASUS tech support only to discover the only solution was to purchase a dock for over $200 for the laptop which was more than I spent on the computer. Not going to happen. Strongly recommend that if you need to use a second monitor with a Chromebook you look elsewhere--because this model is useless.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear typist,
I sincerely apologize for this model chromebook not meeting your requirements. Please note that while this model does not have an HDMI port, it does have a USB 3.2 Gen 1 Type-C port which support support display and power delivery so you can connect an external monitor via this port.We do value our customers and take negative customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N200729932-0011" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Glitchy experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touchpad was awful. It also had a bug that would send the wrong key strokes. A hard restart would fix it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TyroneT,
We're sorry to hear about the unfortunate experience you had with the touchpad on this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Streaming on this device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Device itself is pleasant however the poor review section that Best Buy offers misled me to purchase this item without it being functional for the reason I sought the item in the first place. For those looking to stream. NO chromebooks are functional with OBS or any software of the kind because of a limitation by google. Please seek out Windows devices.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AndreJ,
We are sorry to hear that this product cannot perform the task you were seeking to accomplish. ChromeOS is unsupported and doesn't work with OBS Studio, so you would need a Windows device to use that specific software. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N200729932-0014" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
need new one ASAP
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only had this not even 12 days and now I have no power to it I can't turn it on the charging the charging light don't even turn on So I have to turn it in
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anyssa.
We're sorry to hear that you're having issues you're having with getting this unit to power on. Please allow us to make your experience with ASUS a better. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/
Never worked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer only worked for a short amount of time then never came back on or charged. We went to exchange it and this computer was no longer available for order.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AmberL,
We sincerely apologize for the power issue you have been experiencing with this Chromebook. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQs linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N200729932-0017" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Chromebook] Troubleshooting - Chromebook cannot power on: https://www.asus.com/support/FAQ/1042742/
[Chromebook] How to fix Chromebook cannot charge - Troubleshooting: https://www.asus.com/support/FAQ/1042761/
It was a no for me
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a no for me but might work for someone else. If you are need Windows OS do not purchase this system. You can only do Microsoft online with Chromebook.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LawannaH,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N200729932-0015) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Be wary
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not stay connected to internet. Raturned to store.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AnnA,
We sincerely apologize for the internet connectivity issue you experienced with this chromebook. We recommend following the steps in the FAQ linked below to troubleshoot the issue. We value our customers and take negative customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N200729932-0012" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Fix connection problems: https://support.google.com/chromebook/answer/6318213?hl=en