Customer Ratings & Reviews
- Model:
- BLUE CAVE AC2600
- SKU:
- 6238449
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers value the AC2600 Dual-Band Wi-Fi Router for its ease of setup, strong performance, and wide range. Many appreciate the router's design and the robust signal strength it provides, while some experienced occasional connection issues. Positive feedback also highlights the inclusion of useful features such as parental controls and enhanced security options. A few users noted challenges with the AiMesh functionality.
This summary was generated by AI based on customer reviews.
Overheats Periodically
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having to do a power cycle every few days is pretty annoying. Returning this as soon as I get the chance.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about router overheating. Please allow us to make your experience with ASUS a better one. Can you please provide us with more information on the issue you're having? You stated that the router frequently overheats. Does this happens when multiple devices are connected? We would recommend that you ensure that the router is on the latest firmware version. You can do so by clicking on the following link: https://www.asus.com/us/Networking/Blue-Cave/HelpDesk_Download/. For further assistance please feel free to reach out to us by email: [email protected]. Please use a link to this review as reference. I do look forward to your response. Have an extraordinary day.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Worked great for a while
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a few months, then the 5G radio died. Now it is a B/G only router.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the 5Ghz connection. Did you perform any recent updates? If you wish to collaborate on this issue to find a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Bad router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because it was recommended by a geek squad member as being one of the best for my need. I brought it home and connected with phone app and set up. First of all phone app is not very good and router lasted 2 weeks and went bad. Returned and bought a Linksys and way better.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback with us and I am sorry to hear about your experience with our Blue Cave router. It is known for being one of our top of the line products and has no known issues. We do ensure that all our products go through an intense quality control testing process to eliminate/reduce isolated issues such as the one that you may have experienced. Can you tell me exactly what happened with the router? Is it that you were not able to power it on? Did you have any LED indicators? Were you able to access the GUI? I am sorry that I did not have the chance to personally assist you with fixing this problem so that you could get the experience that we intended. As it relates to the issues with the app, would you care to provide further details so that we can have this information passed on to the relevant department for future improvements? You can email us at [email protected] and use the link to this review as a reference. I do look forward to your response and please have a wonderful day.
Thank you for choosing ASUS.
Best regards,
Abigail.
ASUS Customer Loyalty.
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks cool. Great when it works. Unit had to be reset almost every day. Exchanged it after a week
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Robert,
We appreciate your feedback on this matter and please accept our apologies for any inconvenience. All ASUS products are manufactured with materials that comply with industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem. Try updating your Firmware to Version 3.0.0.4.384.45708 located ASUS HelpDesk: https://www.asus.com/us/Networking/Blue-Cave/HelpDesk_BIOS/. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at [email protected]. Your case for reference is
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Pros mentioned:Setup, Speed
Robust Router!!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the pleasure of interacting with this router for a few days now. I must say, Asus has done a great job in the design, usage, usefulness and overall productivity of this product. Setup was easy to implement as I downloaded the app, “Asus Router” from the Android play store. From there, the router was instantly recognized. Thereafter, I setup all my computers, security systems as well as other gadgets that needed to be connected. This was pulled off without any hitches. The speed of this router is good as I am getting great connections without any problems. Overall, Asus has done a great job with this router as it is handling and meeting all of my expectations!
I would recommend this to a friend Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about 6 months. Now it disconnects and have to reset every other day
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the router failed after 6 months. Did you perform any recent firmware update? Please visit our ASUS Support Webpage. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Range, Speed
Great features but inconsistent speeds
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful piece of equipment to complete any decor without looking like a router. Close range speeds were very decent to on par with more powerful routers on the 2.4 band. The speed does fluctuate more past say 30+ feet but still pretty good...given no external antenna and the fact is I am thinking if you purchase this with the intention of not having to draw attention to what the device is. The 5 band range is good but less consistent as the 2.4 band but all in all a very good and inconspicuous router that should blend in nicely with a living space, which I think is the target audience Asus was going for.
I would recommend this to a friend Garbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this router for almost 2 years and almost monthly it loses its 2.4 ghz signal. I have to spend at least an hour getting it back. reboot after reboot then factory reset. I wouldn't waste my money on this product. Find something better. 0 STARS if i could.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the 2.4Ghz frequency band. This must be frustrating, did you perform any recent firmware update? If not, we recommend that you attempt to do so and if you need further assistance from us, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Firmware: https://www.asus.com/us/Networking/Blue-Cave/HelpDesk_BIOS/
How to do a firmware update on ASUS wireless router? (ASUSWRT): https://www.asus.com/support/FAQ/1005484/
Do not recommend
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. After going round and round with ASUS tech support (which is a cruel joke, ASUS has TERRIBLE customer support) I sold this router on Craigslist for 40 bucks. It's an unreliable, buggy, overly complicated hunk o' junk. Do not buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We would recommend that you try changing the channel bandwidth of each band of 2.4 GHz to 20 MHz, and for 5GHz please select 60MHz. Test each of the channels first for improved stability. You can also do the speed test for each. If you’re still experiencing issues, please send any feedback via ASUSWRT(ASUS router Web UI), or ASUS Router App, or send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
bad choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not that good.....................................
No, I would not recommend this to a friendWorked poorly with my iOS devices
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had massive issues with iOS devices. Even more frustrating I spent so much time trying to get this to work I ended up outside of the return window where I could not return it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Troy,
We appreciate your feedback on this matter and please accept our apologies for any inconvenience. ASUS ensures all products are manufactured with materials that comply with industry's quality standard and each one undergoes intensive quality control testing and inspections, this is a random problem. Try resetting the router to its default factory settings. and updating your firmware to the latest version. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at [email protected]. Your case for reference is N190521989.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Did not work very well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work very well, I Had to return it the next day.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Alcu,
Thank you for your posting your feedback on this model, We truly appreciate it. We are terribly sorry to hear that the device wasn't working as expected. We understand your disappointment with the device. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send it out to the stores worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Can you provide us with detail information on the issue you were having with the router? We truly appreciate your feedback. If you wish to discuss this further, feel free to contact us via email: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Have an extraordinary day.
Thank you for choosing ASUS
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Get a different brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you enjoy power cycling this is the modem for you. Apparently this is a problem in the asus brand. It did work good for a few months
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matt,
We are terribly sorry for the issue you're experiencing with the device and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We are recommending having the unit sent in for servicing. You can have the Return Merchandise Authorization (RMA) created Online by visiting our support page and selecting "service and repair", below that option please select "Create Online RMA." You also have the option to contact us directly, and we will create the RMA for you. For further assistance or if you would like to discuss this matter further, please reach out to our customer support team.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
- Pros mentioned:Setup
Everything you expect from Asus
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will start this by saying I've owned Asus routers in the past. The fortunate thing about Asus routers is that you dont really feel the need to monkey around with the software because many of the more advanced features that you'd want are already there such as VPN server and client, without having to install something like DDWRT. The Blue Cave is no different. To start: Packaging was interesting. It comes in an cube-shaped box in which the router really only takes up about half of the space. Strangely, in order to keep the cube space there's actually a whole lot of dead space inside the box. I would have almost preferred a slimmer box than having a bunch of extra flaps to open only to find nothing in them (I was hunting for the power cable and opened one of the dead spaces first by mistake). The router itself is really quite slim and looks very stylish. The 'cave' has an LED in the middle that lights it up and whose brightness can be controlled. It's a very nice departure from the black monolithic spiders that most of the advanced routers look like these days. Setup: It has a decent wizard to guide you through initial setup, however it also has a more advanced mode if you know what you are doing. If you've been in an Asus router before it will all be familiar, however for those that havent it has all of the expected settings: port forwarding, various WAN and LAN settings, DDNS, firewall settings for both IPv4 and IPv6, a number of wireless settings, including some more advanced ones. Now for the things that are uncommon: It has Alexa integration so you can ask it to enable or disable the guest network, disable the internet or upgrade the firmware. It has a VPN server and client configuration if you wish it. It has Asus's AICloud to allow you to setup your own private cloud with a USB hard drive or remotely access your network. In the USB settings it supports a number of things such as 4G USB dongles, media and print services. As far as protection, it can integrate with Trend Micro to offer network level security for malicious sites and parental controls. Performance: Performance for me so far has been great. I can say that the range is slightly less than that of my previous (non-Asus) router, but the stability of the connection is phenominal. Asus has said they will be enabling the AIMess functionality on these routers soon, so you can build your own mess of Asus devices in the near future. Overall, I can easily recommend this router, especially for someone that wants advanced settings without the spidery look of most advanced home routers. The plethora of configuration options paired with a unique look and a decent price really lends itself to something that many people I think would not have originally considered.
I would recommend this to a friend Bad Unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In some respects it was easy to setup. Using ethernet connections were great. Unfortunately the WiFi portion did not work. Went to exchange the unit at Best Buy, but they were out of this unit. Exchanged it for a Linksys
No, I would not recommend this to a friendTotal junk
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of issues, wifi stops working needing reboot. Spotty coverage.
No, I would not recommend this to a friendSometimes Looks Can Be Deceiving
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really, really wanted this router to work; unfortunately, the set up failed and the Asus Rep. said to take it back and get another model.
No, I would not recommend this to a friendDid not like this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this one mistake in set Up no way to regroup no help from the phone on the box returned it
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We do sincerely apologize for your experience with this product and that you had to resort to returning it. We would have liked the opportunity to provide assistance with setting up the device when you had it however since you've already returned it could you please provide us with some details of the issue that you had? We would like this information so we can investigate the issue, please feel free to contact us at [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Constant dropouts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps losing signal. Restarts multiple times a day
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
We are terribly sorry to hear that your device signal is constantly dropping. What you've experienced was not intentional or representative of our brand. We would love to collaborate with you on this issue, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.junk quit working in 13 months the use was minimal
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are terribly sorry the device stopped working and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support