The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 362 reviews
Rated 5 out of 5 stars
Great
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The laptop worked pretty well for programs like autocad and revit.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've had my ASUS ProArt 13 laptop for little more than a week and I'm really enjoying it. I find it to be a quality laptop as it is so sharp and fast. I like the versatile modes it provides from a laptop to a tablet along with stand and tent modes.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great 2 in 1 laptop. Except for battery life, comparing individual features (apple to apple), dollar for dollar, no one come close: Surface Pro, Apple, or Lenovo 9i, none.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far so good, just getting it a week ago and learning what it can do.
Only major flaw I see at this point is the non-standard charging brick and cable. Make it magnetic like Apple and Surface pro! I realize it takes more juice than what usb-c might give but everything should be magnetic at this point.
Worst customer service, faulty laptop, do not buy.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
First and foremost, best buy has the absolute WORST customer service I've ever experienced. Their policies are outrageous and save yourself the trouble and DO NOT purchase anything from them. What they don't tell you is there is a 14 day return policy that is strict whether they've sold you a faulty product or not.
I spent nearly 2000 on this laptop only for it to constantly freeze, overheat, and my files are constantly corrupted. I didn't use it much and was out of town for the 14 day window (that I didn't know anything about) and then realized how bad it was after having owned this laptop for 3 days beyond the return period.
Best buy would do nothing to help, feeling perfectly comfortable to take my money for a faulty product.
I will never purchase from Best buy again and I hope you don't either. You're better going directly to the company, or going through something like amazon.
Worst experience with a faulty product I've ever had.
Also, maybe just buy a different laptop so you don't have this same experience with the computer too.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience with your seller and the inconvenience this may have caused. Typically, system freeze, overheating and corrupted files are resolved by ensuring Windows, drivers, BIOS and applications are always up to date. Keeping the laptop updated will maintain optimum system stability and performance. If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
Rated 5 out of 5 stars
Asus ProArt Notebook - Impressive
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great notebook PC, and the service at the Boston area Best Buy was quite good. I came off of a cruise ship with a dead PC, and this filled the bill !
This reviewer received promo considerations or sweepstakes entry for writing a review.
after unboxing the laptop, the device was so easy to set up that it took nearly no time at all to go through the set up.
love the touch screen, and the ability to flip it from a traditional laptop to a tablet rather quickly. Lots of storage space for all my photos and videos.
Overall, great laptop for my daughter who will be using this in college for architecture and graphic design