Customer Ratings & Reviews
- Model:
- HN7306WU-PX13.R3704050
- SKU:
- 10936937
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
to a friend
Great for CAD work on-the-go!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great portable laptop, use for CAD software like Fusion360 and gaming.
I would recommend this to a friendUnbeatable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great 2 in 1 laptop. Except for battery life, comparing individual features (apple to apple), dollar for dollar, no one come close: Surface Pro, Apple, or Lenovo 9i, none.
I would recommend this to a friendPerfect product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, works perfercty fine, the desing is very pretty.
I would recommend this to a friendWorst customer service, faulty laptop, do not buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First and foremost, best buy has the absolute WORST customer service I've ever experienced. Their policies are outrageous and save yourself the trouble and DO NOT purchase anything from them. What they don't tell you is there is a 14 day return policy that is strict whether they've sold you a faulty product or not. I spent nearly 2000 on this laptop only for it to constantly freeze, overheat, and my files are constantly corrupted. I didn't use it much and was out of town for the 14 day window (that I didn't know anything about) and then realized how bad it was after having owned this laptop for 3 days beyond the return period. Best buy would do nothing to help, feeling perfectly comfortable to take my money for a faulty product. I will never purchase from Best buy again and I hope you don't either. You're better going directly to the company, or going through something like amazon. Worst experience with a faulty product I've ever had. Also, maybe just buy a different laptop so you don't have this same experience with the computer too.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarlJ,
Thank you for your commment.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience with your seller and the inconvenience this may have caused. Typically, system freeze, overheating and corrupted files are resolved by ensuring Windows, drivers, BIOS and applications are always up to date. Keeping the laptop updated will maintain optimum system stability and performance. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, just getting it a week ago and learning what it can do. Only major flaw I see at this point is the non-standard charging brick and cable. Make it magnetic like Apple and Surface pro! I realize it takes more juice than what usb-c might give but everything should be magnetic at this point.
I would recommend this to a friendOpen Box was a problem, but not overwhelming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my wife as a birthday present. She loves it. It was Open Box, which was the only problem. Not only was the unit dirty (fingerprints, some gooey stuff on the case) but it had been registered with ASUS so it was a bit of an ieeue getting the registation changed to her. Fast, solid laptop.
I would recommend this to a friendgreat laptop, easy to set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after unboxing the laptop, the device was so easy to set up that it took nearly no time at all to go through the set up. love the touch screen, and the ability to flip it from a traditional laptop to a tablet rather quickly. Lots of storage space for all my photos and videos. Overall, great laptop for my daughter who will be using this in college for architecture and graphic design
I would recommend this to a friendTravi’s Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for the purchase price especially equal payment plan
I would recommend this to a friendGreat display and powerful graphics
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the laptop. Great for gaming and productivity. The OLED display is a really good addition.
I would recommend this to a friendI like much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such metal much buttons. Wow! Screen! Wow! Graphics!
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it is doing really well. I haven't had it long so we will see!
I would recommend this to a friendGreat for work and portability
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful laptop, easy to set up and user friendly!
I would recommend this to a friendRecommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is awesome, the screen looks perfect and the permormance is great.
I would recommend this to a friendGood Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Product, really thank a lot to Rayzen. AI HX370 is powerfull
I would recommend this to a friendFast and robust product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good built quality.But I wish Asus had included the Stylus with this product.
I would recommend this to a friendGood for engineering
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for engineering. Needed a mix of battery and power for college engineering and this provides.
I would recommend this to a friendPerfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. This product has been a game changer for me.
I would recommend this to a friendSatisfying experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! There is no defect. The notebook is working well.
I would recommend this to a friendGreat Screen, terribly machine and support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 4 months ago for it’s amazing display and Nvidia chip for creative work. Its my first windows laptop in 20 years and been a complete disappointment. The machine constantly reboots, even when sitting idle. Also the fans randomly turn on at full blast when the machine is powered off! It will max out CPU & memory just sitting idle in photoshop, DaVinci Resolve or Media Composer. I don’t run any other apps besides MS Word, photoshop, DaVinci Resolve or Media Composer. I have not installed anything else and always do all windows updates. I opened a ticket with Asus Support four months ago and they have been absolutely useless with helping me. They randomly update the ticket with a generic reply every few weeks. If you call them, they ignore what you are saying and talk over you and say they will get their manager assigned to the ticket. I’m currently talking to the manager’s manager’s manager’s manager. He is now offering a “repair” but I have to send it in at my cost. Save your money and get an HP if you need windows or just get a macbook air for less. This one is a complete dud.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MichaelL,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience, and the inconvenience this may have caused if you are having issues with this laptop. To resolve these problems, ensure Windows, drivers, BIOS and applications are updated. Updates for this laptop are posted at: https://www.asus.com/us/laptops/for-creators/proart/proart-px13-hn7306/helpdesk_bios?model2Name=HN7306WU . If all updates were installed to no avail, Windows is possibly corrupted. To resolve this, we recommend doing a Cloud Recovery and install all updates after a successful Cloud Recovery. For helpful tips on how to perform a Cloud Recovery, please visit our Product Support page at: https://www.asus.com/support/faq/1048106/ . Keeping the laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do support and stand behind our products, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Excellent edc laptop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome little laptop. It's packed with software and runs very fast. I'm very happy with this purchase and very happy with BestBuy.
I would recommend this to a friend