Customer Ratings & Reviews
- Model:
- HN7306WU-PX13.R3704050
- SKU:
- 10936937
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Open Box was a problem, but not overwhelming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my wife as a birthday present. She loves it. It was Open Box, which was the only problem. Not only was the unit dirty (fingerprints, some gooey stuff on the case) but it had been registered with ASUS so it was a bit of an ieeue getting the registation changed to her. Fast, solid laptop.
I would recommend this to a friendTravi’s Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for the purchase price especially equal payment plan
I would recommend this to a friendI like much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such metal much buttons. Wow! Screen! Wow! Graphics!
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it is doing really well. I haven't had it long so we will see!
I would recommend this to a friendRecommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is awesome, the screen looks perfect and the permormance is great.
I would recommend this to a friendGaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect light weight gaming laptop! I m super impressed
I would recommend this to a friendGood Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Product, really thank a lot to Rayzen. AI HX370 is powerfull
I would recommend this to a friendGreat for work and portability
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful laptop, easy to set up and user friendly!
I would recommend this to a friendPerfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. This product has been a game changer for me.
I would recommend this to a friendExcellent edc laptop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome little laptop. It's packed with software and runs very fast. I'm very happy with this purchase and very happy with BestBuy.
I would recommend this to a friendGreat little machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic little laptop. I have a 4k capture card and this laptop handles it perfectly. No issues editing photos either. Its a little power house.
I would recommend this to a friendGreat Screen, terribly machine and support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 4 months ago for it’s amazing display and Nvidia chip for creative work. Its my first windows laptop in 20 years and been a complete disappointment. The machine constantly reboots, even when sitting idle. Also the fans randomly turn on at full blast when the machine is powered off! It will max out CPU & memory just sitting idle in photoshop, DaVinci Resolve or Media Composer. I don’t run any other apps besides MS Word, photoshop, DaVinci Resolve or Media Composer. I have not installed anything else and always do all windows updates. I opened a ticket with Asus Support four months ago and they have been absolutely useless with helping me. They randomly update the ticket with a generic reply every few weeks. If you call them, they ignore what you are saying and talk over you and say they will get their manager assigned to the ticket. I’m currently talking to the manager’s manager’s manager’s manager. He is now offering a “repair” but I have to send it in at my cost. Save your money and get an HP if you need windows or just get a macbook air for less. This one is a complete dud.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MichaelL,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience, and the inconvenience this may have caused if you are having issues with this laptop. To resolve these problems, ensure Windows, drivers, BIOS and applications are updated. Updates for this laptop are posted at: https://www.asus.com/us/laptops/for-creators/proart/proart-px13-hn7306/helpdesk_bios?model2Name=HN7306WU . If all updates were installed to no avail, Windows is possibly corrupted. To resolve this, we recommend doing a Cloud Recovery and install all updates after a successful Cloud Recovery. For helpful tips on how to perform a Cloud Recovery, please visit our Product Support page at: https://www.asus.com/support/faq/1048106/ . Keeping the laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do support and stand behind our products, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the laptop, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Satisfying experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! There is no defect. The notebook is working well.
I would recommend this to a friendBest laptip
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best laptops i have ever purchased kn my whole life
I would recommend this to a friendGood for engineering
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for engineering. Needed a mix of battery and power for college engineering and this provides.
I would recommend this to a friendGreat laptop!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is great for anyone who creates content. It has a great OLED screen, 32 meg. Memory, 1TB hard drive, and a discreet graphic card.
I would recommend this to a friendGreat display and powerful graphics
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the laptop. Great for gaming and productivity. The OLED display is a really good addition.
I would recommend this to a friendCreaters laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good creaters laptop. Very basic graphic card. Might even go for Nvidia 30 series.
I would recommend this to a friendVery satisfied with the performance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compact, fast, reliable, on the go, cute style. We are happy with this purchased. Exactly what we need.
I would recommend this to a friendTouch screen doesnt work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Touch screen doesnt work. The drivers not installed. Tried to update windows. Tried to find drivers. No drivers to install via their website. Trouble shooting isn't worth it beyond that. I googled this issue and other people have had similar issues. Some missing sound drivers. Some missing touch screen. Some with the ribbon cable not connected. I will go back to best buy and get a replacement to see if that will work better. I really like the rest of this though. The laptop is really cool. Great color. Great feel. The touch screen is just super important. Which is why the rating is so poor. If I get a better experience with the replacement I plan to get, I will raise the rating.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel B,
We're sorry to hear that the touchscreen on the notebook doesn't work and we apologize for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email [email protected] include the case number "N2409020463-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
