Customer Ratings & Reviews
- Model:
- HN7306WU-PX13.R3704050
- SKU:
- 10936937
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Do not buy this laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would give it zero stars if I could. I bought this laptop and used it tops 10 times for less than an hour each before it overheated from being left asleep for a couple hours. The bottom of the laptop warped and it no longer lays flat. ASUS wants me to pay $400 out of pocket for repairs to get it fixed. Literally all the laptop was ever used for was use the internet and maybe open 30 files. Joke of a laptop that is not worth the price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Asdf,
Thank you for sharing your experience with the ASUS HN7306WU Laptop. We sincerely apologize for the overheating and warping issue you've encountered, especially given the limited use of the device. We understand how frustrating it is to face a $400 repair charge under these circumstances, and this is not the experience we aim to deliver. To further investigate and explore possible solutions, please email us at [email protected] and include the case number "N2410019634-0019" as a reference. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Maybe too small for me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small for my aging eyes... Don't get me wrong, it's a beautiful little machine, but i don't think I can do screens under 16" anymore.
I would recommend this to a friendMajor issues with sleep
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been through 2 PX13 laptops and both have a major issue with sleep and hibernate. The first one would crash and shut down any time the screen was turned off (timeout or sleep). I returned it for another and everything was fine for about a day until the second one started doing the same thing. Reviewing the logs, there is a critical error that causes the system to shutdown every time the computer enters sleep. After browsing online this seems to be a recurring and large issue. All updates were done, I had the latest bios, latest drivers of all types, and still the issue keeps coming up. Some workarounds exist that require you to disable sleep and just hibernate every time, however this is unacceptable for a $1500-2000 laptop. Very poor driver/bios QC by ASUS. I travel multi weeks a month for work and wanted something that could keep up with my CAD hobbies and video hobbies on the road. Unfortunately, this is not the laptop since it cannot reliably sleep and I don't want to lose all of my work every time I need to close theid and catch a flight. Will be returning the second one as well and moving on to a different brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Will L,
Please accept our sincere apologies for the issues you have encountered with this laptop model and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Our team understands that you will return the device and we hope that you will receive a functional replacement unit.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If possible, please email us the logs mentioned for further improvements to our products. You can reach us at [email protected] and include the case number "N2410019634-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Terrible Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really hope it is just the computer I got because for the first few weeks I have been using this computer I have been a lot of issues - Touch pad is very sensitive I changed the settings and still nothing. When I try to move it at times it does not move at all and if I does and takes a while and then clicks on something and mind you I did not put any weight on it. - When I have videos on full screen, it lags the picture is very laggy and sometimes it stutters - I did have issues with the fan but I figured it out by changing the settings on my ASUS - Another thing I allow access to camera on Zoom and Microsoft Meetings but when it comes to the time where I need to use I turn on my camera but it does not let me - As well when I do touchscreen as I click on things it lags even more I do not understand why I am paying 2K for something that cannot function for the simple stuff.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LMNEZ,
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused if are experiencing issues with the touchpad sensitivity, system lag while on full screen and camera inaccessibility during Zoom and Microsoft Meetings.
To resolve these multiple problems, ensure Windows, drivers, applications and BIOS are up to date. Updates for this laptop are posted from our Product Support page: https://www.asus.com/us/laptops/for-creators/proart/proart-px13-hn7306/helpdesk_download?model2Name=HN7306WU . Keeping the laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, like Zoom and Microsoft Meetings, ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance, including the camera. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great aside from hibernation mode
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the computer in general, but ive had an issue where it doesnt come out of hibernation mode. Not sure if thats common, but its annoying if i dont save things before it goes into hibernation.
I would recommend this to a friendPretty laptop, deal-breaking problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop will work for a few months and then the USB-C ports will stop transmitting video. No discernible fix and ASUS support is very difficult to reach.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JCMSF,
Thank you for sharing your experience with the ASUS HN7306WU laptop. We sincerely apologize for the inconvenience caused by the USB‑C ports no longer transmitting video after a few months of use, and we regret the difficulty you’ve had reaching support.
To help address this issue, we recommend the following troubleshooting steps outlined in our FAQ guide linked below.
If the problem persists, we kindly ask that you contact our support team directly at 1‑888‑678‑3688 (toll free) or 1‑571‑223‑4431. Our service hours are Monday–Friday from 6:00 AM to 9:00 PM PST, and Saturday–Sunday from 6:00 AM to 5:00 PM PST. Our team will be glad to assist you with diagnostics and guide you through the next steps to resolve the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408009298-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - USB Type-C issues - https://www.asus.com/support/faq/1042417/
awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very happy with my new computer. setup was easy. love the login option of face identification
I would recommend this to a friendLightning fast and light!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife to use for graphic design and she absolutely loves it. It’s light and fast and does everything she needs it to do, and she barely ever has to charge it.
I would recommend this to a friendSpecs are great, palm rejection could be better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Specs on this laptop are great, except whenever i was trying to use a stylus the palm rejection just did not seem to work properly. As someone wanting to use this main for graphic programs, the lack of properly working palm rejection when using a stylus was frustrating.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jacs,
Thank you for sharing your feedback on the laptop, and we apologize for the problem you've encountered when using the Stylus Pen. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. To further investigate the problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2409020463-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
MacBook M4 Superior Performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried the ASUS art laptop ending up going back to a macbook performance is off the chart
I would recommend this to a friendAsus ProArt PX13 hits the mark!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus ProArt PX13 has exceeded all expectations. Amazing performance and better than expected battery life. Great port selection and the OLED screen is incredible.
I would recommend this to a friendVery good slim and powerful laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it as my working laptop, the CPU performance is stunning, and in eco mode, the power consumption is low and cool. One of the best choices at this price point
I would recommend this to a friendA phototshop beast!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This little laptop with the rtx 4050 is a photoshop and premiere beast!
I would recommend this to a friendLittle beast machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Best laptop that can covert and is very mobile. Highly recommended.
I would recommend this to a friendGreat laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop. Wanted higher graphics and this offers what I was looking for.
I would recommend this to a friendDisappointing.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning it. 60 HZ display was a major disappointment, 6 GB would be Ram wasn't sufficient, battery life was mediocre, and there were serious issues with the laptop randomly becoming unresponsive when put into sleep mode.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jack,
We sincerely apologize for the issues you've faced with the ASUS ProArt PX13 Laptop and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2409020463-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought kids each one for christmas. They love how fast the laptops are and the graphics on the screen.
I would recommend this to a friendLaptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied (so far) - fyi if you buy from the laptop website you can get the stylus as well
I would recommend this to a friendSeems fancy, but with one major flaw...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love this machine. On the surface it has everything anyone could want. One small issue though... it crashes when left alone. That's right, in 2025 we still have computers crashing. Nuts. Event viewer says "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." and "The previous system shutdown at [time and date] was unexpected." I tried to contact Asus support.. but the chat bot doesn't ever load, if you can even find it. Seriously, go try and find actual support on their support site non-existent... Sure, there's lots of "self help" as in, they want you to support yourself. Buyer be ware.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the performance issues you're experiencing with the notebook and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please send us an email at [email protected] and include the case number "N2410019634-0010" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD) - https://www.asus.com/support/faq/1042499/
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flexible, light-weight and aesthetic touch screen? Perfection.
I would recommend this to a friend
