Customer Ratings & Reviews
- Model:
- HN7306WU-PX13.R3704050
- SKU:
- 10936937
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this computer because the of the cost, but it did not work. Return and ezchage 2x for new one. All had defects and not work
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PeiL,
Thank you for your comment.
We certainly understand your disappointment with the quality of the product and the inconvenience this may have caused if you received three units with issues. All ASUS products undergo intensive quality control testing and inspections, and are built to last. Having three laptops with issues is random. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Open box is a NO-GO!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop open box IN "EXCELLENT CONDITION" for $1,135, was immediately disappointed. Some accessories were missing, multiple dents on the laptop, hair on the keyboard, and scratches and scuffs on the edges. Immediate refund, DO NOT BUY OPEN BOX! I thought the listing would be more accurate to the description provided on the website... Boy was I wrong. The pictures shared are from AFTER I cleaned off the hair on the laptop, looks MUCH worse in person. If this is "excellent" then I cannot begin to imagine the the "good" and "fair" quality.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear David,
We regret to learn about the condition in which you've received the device. We understand that this has caused inconvenience and we apologize sincerely on behalf of ASUS and the reseller. It is our hope that you were able to return the defective product to the place of purchase for a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2410019634-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Love my new laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new laptop! Couldn’t be happier with my purchase. This laptop is just the best!
I would recommend this to a friendGreat powerful laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s fast, the keyboard is comfortable, the display is amazing. Battery life is average, but only when using the GPU, is okay for general use. I like the size and weight.
I would recommend this to a friendJust the right choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasnt looking for a laptop this small or with a lower amount of memory but with thre knowledgeable sakesmans helped us choose what has turned out to be more than enough laptop.
I would recommend this to a friendBest laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This PX13 has been the best laptop I've ever used. It can run substance paint smoothly, I can code using the battery and the thing is dead silent on the go.
I would recommend this to a friendGood but battery life is not
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im using it for 3D modeling and rendering and the full battery is lasting less than 3 hours.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alvaro G,
Thank you for sharing your feedback on the notebook, and we apologize for the battery issue. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the battery life issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408009298-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
Would buy it all over again if I had to.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this laptop has kept up with most of my needs, I do video and picture editing and regular gaming. I don't need the graphics maxed out but it hasn't let me down yet.
I would recommend this to a friendMajor issues with sleep
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been through 2 PX13 laptops and both have a major issue with sleep and hibernate. The first one would crash and shut down any time the screen was turned off (timeout or sleep). I returned it for another and everything was fine for about a day until the second one started doing the same thing. Reviewing the logs, there is a critical error that causes the system to shutdown every time the computer enters sleep. After browsing online this seems to be a recurring and large issue. All updates were done, I had the latest bios, latest drivers of all types, and still the issue keeps coming up. Some workarounds exist that require you to disable sleep and just hibernate every time, however this is unacceptable for a $1500-2000 laptop. Very poor driver/bios QC by ASUS. I travel multi weeks a month for work and wanted something that could keep up with my CAD hobbies and video hobbies on the road. Unfortunately, this is not the laptop since it cannot reliably sleep and I don't want to lose all of my work every time I need to close theid and catch a flight. Will be returning the second one as well and moving on to a different brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Will L,
Please accept our sincere apologies for the issues you have encountered with this laptop model and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Our team understands that you will return the device and we hope that you will receive a functional replacement unit.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If possible, please email us the logs mentioned for further improvements to our products. You can reach us at customerloyalty@asus.com and include the case number "N2410019634-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Gives me high blood pressure
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't understand why people love this so much. It's incredibly frustrating to use—constant lag, frozen words on the screen, and the touch screen is inconsistent. Switching between tablet and laptop mode is a nightmare because the screen orientation often lags, and sometimes the bottom tabs get cut off. I really thought I’d love this device, but maybe I got a dud. After just five days, I’m officially returning it because I can’t deal with this level of irritation from something that cost $1,500! I expected any computer to be an upgrade from my cheap Chromebook, but this one is just as frustrating. The only reason it got any stars is because it looks nice and the 2-in-1 hinges are smooth. Not to mention it gets stuck in hibernation mode and basically doesn't let you on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Evie C,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2409020463-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Px13 proart laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has been amazing so far its battery life last as long imas I need it to! It can also run plenty of games!
I would recommend this to a friendGreat laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, love the tablet/touch screen feature.
I would recommend this to a friendGood Enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall. Track mouse stopped working for no reason
I would recommend this to a friendMaybe too small for me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small for my aging eyes... Don't get me wrong, it's a beautiful little machine, but i don't think I can do screens under 16" anymore.
I would recommend this to a friendGreat aside from hibernation mode
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the computer in general, but ive had an issue where it doesnt come out of hibernation mode. Not sure if thats common, but its annoying if i dont save things before it goes into hibernation.
I would recommend this to a friendBad motherboards not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop tends to have bad motherboards.My motherboard is going out twice since i've had it.It's only about three months old
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ColtC,
Thank you for your comment.
We certainly understand your disappointment of the laptop and the inconvenience this may have caused. The motherboard going out twice is random.
If you still need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Specs are great, palm rejection could be better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Specs on this laptop are great, except whenever i was trying to use a stylus the palm rejection just did not seem to work properly. As someone wanting to use this main for graphic programs, the lack of properly working palm rejection when using a stylus was frustrating.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jacs,
Thank you for sharing your feedback on the laptop, and we apologize for the problem you've encountered when using the Stylus Pen. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. To further investigate the problem, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2409020463-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Best Buy is Great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.customer service and quality of product was amazing
I would recommend this to a friendLightning fast and light!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife to use for graphic design and she absolutely loves it. It’s light and fast and does everything she needs it to do, and she barely ever has to charge it.
I would recommend this to a friendreview
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.monitor too smal for my liking, plus the metal bent over heat.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Catlover,
Thank you for sharing your experience with the ASUS HN7306WU laptop. We are sorry that the screen size did not meet your expectations, and we sincerely apologize for the overheating issue you’ve described, specifically the concern about the metal bending due to heat.
For further investigation, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/. Our specialists will be able to review the matter in detail and provide the appropriate guidance or service options.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2408009298-0017" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support