Customer Ratings & Reviews
- Model:
- HN7306WU-PX13.R3704050
- SKU:
- 10936937
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very happy with my new computer. setup was easy. love the login option of face identification
I would recommend this to a friendDo not buy this laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would give it zero stars if I could. I bought this laptop and used it tops 10 times for less than an hour each before it overheated from being left asleep for a couple hours. The bottom of the laptop warped and it no longer lays flat. ASUS wants me to pay $400 out of pocket for repairs to get it fixed. Literally all the laptop was ever used for was use the internet and maybe open 30 files. Joke of a laptop that is not worth the price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Asdf,
Thank you for sharing your experience with the ASUS HN7306WU Laptop. We sincerely apologize for the overheating and warping issue you've encountered, especially given the limited use of the device. We understand how frustrating it is to face a $400 repair charge under these circumstances, and this is not the experience we aim to deliver. To further investigate and explore possible solutions, please email us at customerloyalty@asus.com and include the case number "N2410019634-0019" as a reference. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus ProArt PX13 hits the mark!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus ProArt PX13 has exceeded all expectations. Amazing performance and better than expected battery life. Great port selection and the OLED screen is incredible.
I would recommend this to a friendMacBook M4 Superior Performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried the ASUS art laptop ending up going back to a macbook performance is off the chart
I would recommend this to a friendGood so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the performance, still getting used to it. Hope my brother likes it as well.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear DurgaP,
Thank you for sharing your experience with the ASUS HN7306WU laptop. We are pleased to hear that you are enjoying its performance and hope your brother will find it equally satisfying. To help become familiar with the device, we recommend reviewing the official user manual linked below, which provides detailed guidance on features, setup, and usage.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2408009298-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ASUS ProArt PX13 HN7306WU User Manual: https://www.asus.com/me-en/supportonly/hn7306wu/helpdesk_manual/
Very good slim and powerful laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it as my working laptop, the CPU performance is stunning, and in eco mode, the power consumption is low and cool. One of the best choices at this price point
I would recommend this to a friendNever got to use it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't have a chance to open it so i just gave it a middle rating.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JOHNNYR,
Thank you for sharing your experience with the ASUS HN7306WU Laptop. We’re sorry to hear that you didn’t have the opportunity to open and fully use the product, and we apologize for any inconvenience this may have caused.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2408009298-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
A phototshop beast!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This little laptop with the rtx 4050 is a photoshop and premiere beast!
I would recommend this to a friendTerrible Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really hope it is just the computer I got because for the first few weeks I have been using this computer I have been a lot of issues - Touch pad is very sensitive I changed the settings and still nothing. When I try to move it at times it does not move at all and if I does and takes a while and then clicks on something and mind you I did not put any weight on it. - When I have videos on full screen, it lags the picture is very laggy and sometimes it stutters - I did have issues with the fan but I figured it out by changing the settings on my ASUS - Another thing I allow access to camera on Zoom and Microsoft Meetings but when it comes to the time where I need to use I turn on my camera but it does not let me - As well when I do touchscreen as I click on things it lags even more I do not understand why I am paying 2K for something that cannot function for the simple stuff.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LMNEZ,
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused if are experiencing issues with the touchpad sensitivity, system lag while on full screen and camera inaccessibility during Zoom and Microsoft Meetings.
To resolve these multiple problems, ensure Windows, drivers, applications and BIOS are up to date. Updates for this laptop are posted from our Product Support page: https://www.asus.com/us/laptops/for-creators/proart/proart-px13-hn7306/helpdesk_download?model2Name=HN7306WU . Keeping the laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, like Zoom and Microsoft Meetings, ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance, including the camera. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Disappointing.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning it. 60 HZ display was a major disappointment, 6 GB would be Ram wasn't sufficient, battery life was mediocre, and there were serious issues with the laptop randomly becoming unresponsive when put into sleep mode.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jack,
We sincerely apologize for the issues you've faced with the ASUS ProArt PX13 Laptop and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2409020463-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Little beast machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Best laptop that can covert and is very mobile. Highly recommended.
I would recommend this to a friendLaptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied (so far) - fyi if you buy from the laptop website you can get the stylus as well
I would recommend this to a friendGreat laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop. Wanted higher graphics and this offers what I was looking for.
I would recommend this to a friendAwesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought kids each one for christmas. They love how fast the laptops are and the graphics on the screen.
I would recommend this to a friendSeems fancy, but with one major flaw...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love this machine. On the surface it has everything anyone could want. One small issue though... it crashes when left alone. That's right, in 2025 we still have computers crashing. Nuts. Event viewer says "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." and "The previous system shutdown at [time and date] was unexpected." I tried to contact Asus support.. but the chat bot doesn't ever load, if you can even find it. Seriously, go try and find actual support on their support site non-existent... Sure, there's lots of "self help" as in, they want you to support yourself. Buyer be ware.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the performance issues you're experiencing with the notebook and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please send us an email at customerloyalty@asus.com and include the case number "N2410019634-0010" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD) - https://www.asus.com/support/faq/1042499/
Pretty laptop, deal-breaking problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop will work for a few months and then the USB-C ports will stop transmitting video. No discernible fix and ASUS support is very difficult to reach.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JCMSF,
Thank you for sharing your experience with the ASUS HN7306WU laptop. We sincerely apologize for the inconvenience caused by the USB‑C ports no longer transmitting video after a few months of use, and we regret the difficulty you’ve had reaching support.
To help address this issue, we recommend the following troubleshooting steps outlined in our FAQ guide linked below.
If the problem persists, we kindly ask that you contact our support team directly at 1‑888‑678‑3688 (toll free) or 1‑571‑223‑4431. Our service hours are Monday–Friday from 6:00 AM to 9:00 PM PST, and Saturday–Sunday from 6:00 AM to 5:00 PM PST. Our team will be glad to assist you with diagnostics and guide you through the next steps to resolve the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408009298-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - USB Type-C issues - https://www.asus.com/support/faq/1042417/
So Far, So Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, this is a great solution for my media needs. No problem handling many large media files.
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flexible, light-weight and aesthetic touch screen? Perfection.
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a high quality product and with a good price
I would recommend this to a friendGood product but wrong item delivered
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is fine but the online order process was horrible. I received an iPad instead of a laptop and was instructed via customer support chat to trade it in at the Alpharetta best buy store. When I arrived at the store one employee said I had to call customer support instead of using chat function and that they couldn’t trade it in. I called customer support who said to go to another Best Buy to pickup the laptop and to mail the iPad back to distribution center and not to leave it at the store. I tried getting the iPad back from another employee who took it upon me entering the store but he would not return it stating it was for another customer even though he saw me walk in with it and that I explained it was delivered to me my mistake. Finally I got the iPad back so I could mail it and drove to another Best Buy whereupon they picked the laptop from inventory, however when I went to front checkout they received an e-mail saying to hold the order. I got an email then asking for pictures of iPad box and that it would take up to 48 hrs to investigate. I called customer support again explaining that I was leaving out of town the next day and could not wait since this was a Christmas gift. Customer support on the phone resolved the issue and I picked up the laptop right before store closing. I understand it was around Christmas time but I had ordered this at the end of November and to have to waste 7 hours to fix someone else’s mistake while issue after issue popped up to hinder my efforts was extremely frustrating. The only bright spot in the process was the phone customer support which both times were very helpful despite me having to wait over 30 minutes each time to talk to someone. I will never order anything online from best buy again given this experience.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear KEVB,
Thank you for your feedback.
We certainly understand your disappointment with the quality of your recent customer service experience with your seller and the inconvenience this may have caused. Typically, we recommend to contact your seller for a resolution if a different product was delivered to you. Should you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty