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Rated 5 out of 5 stars
Excellent laptop
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent computer, great feel. Nice keyboard and touchscreen.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I made an account just to write this review because this laptop is driving me crazy. My old asus laptop was great until i unfortunately fried it with coffee a few months ago, so I ended up getting this as my new laptop, and it is the worst. I am currently locked out of my laptop because it is once again having this issue where the pin locks me out and when i try to sign in with my Microsoft account it says it is offline and the password doesn’t work. In the past when this has happened the issue is resolved with me restarting the laptop, but I have now done this several times to no avail. Besides this issue, this laptop is incapable of handling any heavy ish programs and frequently blue screens, crashes, or starts lagging severely, in addition to overheating. I have never in my life had so many issues with a computer and I am fed up with it. I have tried to give it a chance these past few months and I can’t take it anymore. Do yourself a favor and get any other laptop.
We do understand your disappointment if you are experiencing system crash and BSOD with the laptop. Possibly, a corrupted OS or a hardware issue. Try to run a factory reset, for helpful tips on how to perform a factory reset, please follow the instructions posted at: https://www.asus.com/support/faq/1013063/ . Install updates after a successful reset. Updates fot this laptop are posted at: https://www.asus.com/us/laptops/for-creators/proart/proart-px13-hn7306/helpdesk_download?model2Name=HN7306WU . If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Additionally, while accessing web applications, please ensure this laptop has access to an established router and internet service is working properly since this will definitely affect system speed and performance. If you need further assistance, please email me at [email protected] and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.