Customer Ratings & Reviews
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- Model:
- HT5306QA-PZ13.X1P1TB
- SKU:
- 6585178
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the ProArt PZ13 for its impressive battery life and stunning OLED display. The build quality and portability also receive positive feedback, along with the fast processor and ample SSD storage. Some users find the weight to be a drawback, and a few have noted the 60Hz refresh rate of the screen.
This summary was generated by AI based on customer reviews.
Such dumb build design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.- First off if you have short legs you will never be able to use this on your lap. No matter how much I jammed the keyboard into my tummy I didnt have enough lap depth to prop up the screen. 2nd: the loop for the pen is so badly placed. If you have a pen in it, the pen is in the way of the port. 3rd. The way the keyboard attaches it adds a ton of depth to machine. It made it as deep as my old 14”, might as well get a 14”. 4th: When it is charging I couldnt find a light indicating it was getting power. I am the king of sloppily plugging stuff in, I need that affirmation light. Is it fast? Who knows. I didnt even make it through full set up before deciding “**** this. I am returning it”. I hated it so much.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Monica G,
Thank you for sharing your comments regarding the ASUS ProArt PZ13 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest quality products, and your feedback will be forwarded to our Product Team for review.
Having returned the notebook, we hope that you were able to replace it with one that meets your needs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412010326-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Beware the BestBuy Open Box!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came home only to see that the original users account was still there and I couldn't factory reset the computer without an admin password. BestBuy quality control is non-existent, it's supposed to be factory reset prior to returning, if it's not they shouldn't be getting sold! We'll see how they make this right. I paid what I paid, it had better fixed without having to return and get nothing but my money back. The only thing that would make it right is an exchange for a non locked one in my opinion.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JacobR,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused with the open box item you received from your seller. If this laptop came with a user account already setup nin Windows, we recommend to perform a Cloud Recovery. For helpful tips on how to run a Cloud Recovery, please visit our Product Support page at: https://www.asus.com/support/faq/1047855/ . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Might be my bad luck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont know if it's my luck or just the laptop, but i bought 2 of them, and neither would work. The 1st ones speaker were basically non-existent, and the second one wouldn't even power on
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eli Gold,
We're sorry to hear that the notebook is unable to power on, and we apologize for the inconvenience this has caused you. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
Should the issue persist, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410024120-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support