Customer Ratings & Reviews
- Model:
- ROG Raikiri Pro
- SKU:
- 11422726
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Great controller
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller connects really fast to the console no imput lag, it feels good but at the same time is really sturdy. The best thing is the ability to customize your profile on the controller and manage the sensitivity of the controller
I would recommend this to a friendGood looking
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good until today, good looking (very cool rog eye); Im playing Diablo 4 for 50h and it’s comfortable enough for me
I would recommend this to a friendGreat controller
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the razor Xbox controller style that I thought was good, but I was really surprised how much better this controller by Asus is
I would recommend this to a friendNeeds wireless option for xbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controller is nicely designed super light compared to the elite controller but the deal breaker for me was it didnt wireless connect to the xbox if your using gaming computer get if not and you want wireless control then dont get it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brenda B,
Thank you for sharing your feedback on the ROG RAIKIRI PRO. We sincerely apologize for the issues you've faced and any inconvenience caused. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. We will forward your feedback to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2306003300-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly Its a decent controller, but at this time there could be more improvements on it. No problems with it, sorry if this review wasnt as detailed, but i like it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear John,
We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306003300-0032] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Pretty nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, feels good in my hands even though it’s smaller than the typical Xbox style controller.
I would recommend this to a friendits cool
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the controller has a great visual design and is one of the best-looking controllers on the market. It has an aesthetic similar to the official Xbox controller.
I would recommend this to a friendFinally a controller for PC gamers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As gamer of 30+ years I've played with hundreds of controllers over the years. I've owned Elite's, Razer, Turtle beach and all of those failed in less than a year of mild use. Don't expect it to run macros or act as a keyboard since it's a controller! Buttons are smooth, triggers are excellent and it's very responsive. The Aura sync lighting is a nice touch and the controller is very customizable with Armoury Crate. It's brand new so only time will tell how the quality is but so far so good.
I would recommend this to a friendDecent controller rear buttons in the wrong spot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just didn't like the position of the rear buttons there set in a way where if you have small hands or your a young person your reaching for them so that effects response time so it's just not for us thanks for letting us provide feedback
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Headset,
We appreciate you sharing your feedback on this model. Your feedback helps us to continuously improve the product and create a better user experience. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We will let the related department know about the issues you are experiencing for continuous improvements to the product line. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2306003300-0019" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Unfortunately not what I expected.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At a price point of 170$ I am a bit dissapointed. Every time i use one of the triggers, i can feel and hear the plasic shell shift. Sometimes while gaming the buttons response time feels off, even while wired, and the communication with the wireless dongle can be a bit spotty even when right next to it. I have not used its bluetooth function yet, but its safe to assume it will likely be a bit spotty as well. I was originally stoked for this controller but after using it for the entire playthrough of diablo 4, i am very dissatisfied and disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear VexusVoltara,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, the issue you are expereiencing is random. We recommend that you contact your seller for a replacement if within store policy. ASUS provides warranty coverage for the product. We recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Overpriced and Under-Delivering
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this controller for about a week, used only on PC, and updated 3 times. Controller has never worked over USB-C, even after manually telling the controller to use it. As a result, I was forced to utilize the 2.4GHz dongle that was included. While latency was incredible, it constantly cut out, even when under 6ft away from the dongle and no obstructions. As a result, this controller is basically unusable due to connectivity issues. As far as customization goes, the "Xbox" button could not be remapped from Steam Big Picture to the Xbox Game Bar, nor can you remap the back buttons to anything other than face buttons. Controller feels very generic but, admittedly, looks very nice. Bottom line, stay away from this controller as there are much better options, at a much cheaper price. Along with Asus's notoriously terrible customer support, I just cannot find any redeeming factors other than its looks.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pk783,
Please accept our apologies for the problems you encountered with the ROG Raikiri Pro and our support team, as well as any inconvenience caused. This is not the quality of products or services we aim to provide nor is it representative of our brand. We would like to make your experience with ASUS a better one.
Please send us an email at [email protected] and include the case number "N2306001137-0030" as a reference so that we can further investigate the issues you're experiencing. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable to hold, easy to connect to the ally and no more stealing from the Xbox
I would recommend this to a friendNeat concept but overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller has alot of functionality via the built in menu screen but the navigation is difficult because the bottons are hard to press and time specfic making it confusing, it was overboard for my needs
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Morgan,
We certainly understand your disappointment with the product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306003300-0020] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Not Too Bad
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for ASUS ROG Ally and it wa a very difficult to setup in order to use. I also feel like it is very bulky in hand and prefer other sleeker controllers
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mario,
Thank you for sharing your experience with the Wireless Controller. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306003300-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Feels like a Mad Catz knock-off
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels like a knock off like a Mad Catz controller from the early 2000's. Its too light, the build quality is way worse than Microsoft's. My controller had issues deciding weather it wanted to connect via the 2.4ghz dongle or bluetooth or it would decide to not work at all. I reccomend that you just spend less than half the money on an actual xbox controller. If you want a special controller then just make one on the xbox design lab. It costs just as much for something significantly better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joe B,
It is unfortunate to hear about your disappointment in the ASUS - ROG Raikiri Pro Wireless Controller. This is not the kind of experience we want any of our customers to have and is not the kind of quality to expect from ASUS. Since the product did not meet your expectations we recommend returning it to Best Buy if you are still within the return window. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306001137-0021" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Asus actually did a great job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller is actually pretty good and works with my kontrol freaks. Only thing I have to say is that the underside re mappable buttons are a little to far in the center and would be better if the came further down on the handles for more comfort.
I would recommend this to a friendNo problems
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels a bit light but it is quality. Works very well for PC gaming RGBs look nice with a sleek RGB build
I would recommend this to a friendWish Best Buy kept the point system with purchases
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably not worth the price. It’s not built tough like the elite. For the price….. nope. To add Best Buy got rid of the points system with purchases. It only applies to CREDIT holders ONLY.
No, I would not recommend this to a friendAwesome controller
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The xbox controller is already the best controller money can buy and the ROG version enhances that with customization options led lights on the controller and an OLED screen for that extra special addition it also has the option to change the trigger depression from full depression to hair trigger a little pricey but i think it's well worth it for what you get
I would recommend this to a friendGreat controller for PC and Xbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using it for about a week and its great for all my gaming needs. Even plugged it into my Steam Deck with cord and it was seamless.
I would recommend this to a friend
