Customer Ratings & Reviews

Dear JustinH,

We are sorry to hear that your ASUS RT-BE82U router has been experiencing frequent Wi-Fi dropouts and disconnections, and we sincerely apologize for the inconvenience this has caused.

For refund requests, we kindly advise you to contact Best Buy Support directly, as they will be able to assist you with refund options based on their policies. Please rest assured that if you are unable to resolve the issue through the retailer, our team will be glad to provide further assistance.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2512024697-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Dear Michael,

We sincerely apologize for the difficulties you’ve encountered with the ASUS RT-BE82U Router, including the limitations of the filtering options and the instability of the connections.

To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at  https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2512024697-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

[AiProtection] How to set Network Protection in ASUS Router? :  https://www.asus.com/support/faq/1008719/
[Troubleshooting] WiFi signal is often disconnected:  https://www.asus.com/support/faq/1030641/

Dear MikeB,

Thank you for your feedback.

We do understand your disappointment with the router and the inconvenience this may have caused if it did not power up. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. To resolve this problem, verify if the adapter is securely plugged into both the wall outlet and the router, check the cable for damage, ensure the physical power switch on the back of the router is in the "ON" position. Additionally, press and hold the reset button for 5-10 seconds and if that does not work, try a hard factory reset.

Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

Thank you for choosing an ASUS product.

Regards,

Rodel

ASUS Customer Loyalty

Dear MatthewD,

Thank you for sharing your experience with the ASUS RT-BE82U Router. We sincerely apologize that the device stopped working after such a short period of time and for the inconvenience you faced being redirected between support channels. This is not the kind of experience we want our customers to have, and we regret the frustration it has caused.

To further investigate the issue and assist you with repaire, we recommend contacting our support team directly. Our service hours are Monday through Friday from 6 AM to 9 PM PST, and Saturday through Sunday from 6 AM to 5 PM PST. You can reach us by telephone at 1-812-282-2787 or 1-571-918-6030, and our team will be glad to provide further assistance to ensure this matter is properly addressed.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2512024697-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Dear Msarp,

Thank you for sharing your experience with the ASUS RT-BE82U router. We sincerely apologize for the inconvenience caused by the constant restarting and eventual failure after only one week of use.

To further investigate this issue and assist with possible repairs, we kindly ask that you contact our support team directly at https://www.asus.com/us/support/CallUs.

We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2512024697-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support