Customer Ratings & Reviews
- Model:
- RT-BE92U
- SKU:
- 10315484
Rating by feature
- Setup
Rating 4.4 out of 5 stars
- Range
Rating 4.4 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
to a friend
Easily Expandable with AI Mesh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. I like that it is easily expandable. Only took like 30 minutes to setup.
I would recommend this to a friendStay Away!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this router. Had to keep rebooting a few of these a day to make the Wi-Fi work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TinoM,
Thank you for sharing your feedback on the ASUS RT-BE92U Router. We sincerely apologize for the inconvenience you’ve experienced with the Wi-Fi requiring frequent reboots. We understand how important a stable connection is and regret that the product has not met your expectations.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Wireless Router] How to improve Wi-Fi Connection - https://www.asus.com/support/faq/1047919/
Awful reliability.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor experience for the last 6 months with this router. Ir frequently drops our SSID offline, disconnects all devices in the house, then eventual brings everything online again. This happens several times per day. We have replaced it with a TP-Link - Archer AX20 AX1800, and have had a better experience, but we are not pleased with throwing away $250 on this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if you are experiencing unreliable WIFI connection. To resolve this unstable connection, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U. Furthermore, check if your internet services are working properly and stable. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great Router for Whole Home Use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good Router for whole home use. Great connectivity beyond some other more expensive routers.
I would recommend this to a friendReturned - DOA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has lots of options. It you have a strong networking background, this can adapt to your needs. My experience was a power supply that died within 1 hour of setup so i got rid of it. Your mileage my vary.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kf916,
It's our sincere regret to hear that you received a defective product, and we apologize for any inconvenience this may have caused you. This is not the quality of products we aim to provide. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Futureproof
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Latest firmware update seems to have solved cpu issues.
I would recommend this to a friend6 ghz band stopped woking after couple of hours
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy installation, good range. However, the 6ghz band showed up for a couple of hours and disappeared from all devices, I tried everything, including a factory reset, and didn't work anymore, taking the router back
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Josebeltran,
We sincerely apologize for the 6GHz connectivity issue you've faced with the RT-BE92U AiMesh Extendable Router and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. We understand that you have returned the device, and we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2412010337-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Super
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stuff, искал много разных этот самый лучшийпбпьлалчлкиивошалут
I would recommend this to a friendConstant disconnects
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have taken the reviews seriously. This router is bad. Constant disconnects over WiFi. Ethernet seems fine. I tried a few things I found on the internet to fix it, it clearly such a problem that there’s a lot of people talking about it. Nothing worked. If it didn’t have the disconnecting issue it would be perfect. I like ASUS a lot and this router checked all the boxes. Should have known it was too good to be true. Stay away.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Darren,
We sincerely apologize for the wireless connectivity issue you're experiencing with the ASUS RT-BE92U router and for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
Garbage Router Randomly Drops Internet Connection
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage router. Randomly drops internet connection every day or few days even on the latest firmware. Others also have similar problems when you do a Google search.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SuongC ,
We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-[Wireless Router] How to improve Wi-Fi Connection https://www.asus.com/us/support/faq/1047919/
Bad, doesn't even work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really terrible. It takes forever to boot up, setup took several retries to work, and then once I got it up and running, any time I changed a setting it would reboot and half the time the config page wouldn't load at all. CPU and ram on it always show high usage. After the first reboot the internet stops working completely. The only fix is a factory reset. I even updated it to the latest software but it's just been these same issues on repeat over hours of troubleshooting. Really bad product, avoid it!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric L,
We sincerely apologize for the issues you're experiencing with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item due to poor ratings and drops out easily
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KenR,
I’m sorry to hear that you were disappointed with this product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com. Please refer to this case number (N2410039925-0041) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty US Support
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device crashes every day or two and reboots itself, it always runs 100% CPU usage even though I do not even use it for anything except a wi-fi access point. I have tried all troubleshooting recommended by ASUS and still have constant issues. Buy at your own risk. I recommend buying a different brand or if you have to go with ASUS just pay more for a better model.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CC01,
We sincerely apologize for the performance and auto reboot issue you're experiencing with the ASUS RT-BE92 router and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products, and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team directly at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] Router restarts automatically on a regular or irregular basis - https://www.asus.com/support/faq/1050723/
Future-Proof Speed, Effortless Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router hits the sweet spot: early adopters of WiFi 7 will love it’s cutting-edge capabilities, and both beginners and intermediate users will appreciate it’s user OS and robust advanced features.
I would recommend this to a friendsave your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not as strong/stable a signal nor as fast a connection as my wifi6 router
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User938705,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing slow and weak signal strength. Typically, the coverage of this ZenWIFI is up to 2700 sq. ft. To resolve a weak WIFI signal, place it in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Also we recommend updating the router's firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
stable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.perfect, Very stable, great network signal, no disconnections, powerful features, worth the price.
I would recommend this to a friendAsus _ Lost a reputation
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a former ASUS AC1900/AKA ASUS 68U user. I had few of these and it was stable to the point whereby you do not ever need to touch the router. The day i switched to this, i traded my units in and i got this junk!. Total Trash.. it reboots every half an hour or so. I have tried factory reset, newest firmware. Asus said go to BestBuy, Bestbuy Says go to Asus. This is the last junk i buy from BestBuy with Asus Brand. BestBuy should remove this trash off the shelf! Asus - you just lost a loyal customer
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jimmy,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if this router is rebooting every half an hour. All ASUS products undergo intensive quality control testing and inspections, and are built to last. If this router is rebooting every half a hour and you have tried to update the firmware, reset it factory settings and the problem persisted, check if this unit was placed in a well ventilated location and tried to connect it to another power outlet or AC source. If the same results, this is a random hardware issue. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Router
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, doesnt look as weird as it does in yhe photos, fits great under my tv stand, works as intended
I would recommend this to a friendGarbage router
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly disconnecting and struggling to work at all. All of the negative things people said are true, I just wanted to believe Asus would fix it with firmware, but I don't think firmware can fix this absolute piece of trash they call a router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nick,
Thank you for reaching out.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problems. To resolve the unstable connection, check if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, your ISP's internet service or connection is working properly or stable, and the router's security credentials matches with your ISP's modem/gateway security information. Legacy devices may not work properly with WIFI-6e and WIFI-7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U. Furthermore, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Amazing Speeds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first time I do not feel I need to be on a wired set up
I would recommend this to a friend