Customer Ratings & Reviews
- Model:
- RT-BE92U
- SKU:
- 10315484
Rating by feature
- Setup
Rating 4.4 out of 5 stars
- Range
Rating 4.4 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
to a friend
Best Value WiFi 7 Router and its Asus
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant buying this with the mixed reviews. There were three firmware updates in February that have resolved all of the issues. The cores are running optimally and no reboots needed! For the price of $212.99 (on sale, this is a steal to get a wifi7 router, check out the review of this from Dong Knows. His review is spot on!
I would recommend this to a friendSlower Wi-Fi speeds & internet outages
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the RT-BE92U Wi-Fi 7 router for almost 2 weeks and it has been extremely frustrating using the internet during this time. The router randomly reboots on occasion and causes internet outages too often. I have rebooted the router and made sure the firmware was up to date. However, the issues persisted. My previous Netgear Wi-Fi 6 AX5200 router also provided faster Wi-Fi speeds at least on the upload side than this router and did not have any random disconnect or internet outages caused by it. I am returning this terrible product and Asus really needs to recall this product or figure out what the heck is wrong with it. There are other reviews out there saying the same thing after doing more research, and I will not buy another Asus networking product and stick with Netgear.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AustinTechAuthority,
Thank you for your comment.
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing a random auto-reboot. To resolve the issue, please ensure the router is well ventilated to avoid overheating that may cause the router to auto-start. Additionally, check if the router's network configuration is correct and matches with your ISP's modem credentials. Misconfiguration, like incorrect IP address assignments, conflicting SSID names, or incompatible security settings may cause the router to automatically restart. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Rodel
ASUS Customer Loyalty
Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working well. Core router for mesh system. 5 remotes.
I would recommend this to a friendBig upgrade.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from an older version and i can say big difference speed wise. Easy setup.
I would recommend this to a friendAwesome router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good router. I forgot to grab the one I had when I moved, so it got left behind, but definitely wanted to order the same one for my new place. You can create different networks on this router to support new devices, and older devices. I just wish 2-gig fiber was available where I live now, but I’ll just have to settle for 1-gig for now.
I would recommend this to a friendDisconnect from multiple devices everyday.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worse Router ever, had Asus routers before without issues. Updated the firmware several times, need to reset 2-3 times per day to get the Asus app working on a Pixel phone. Too bad past the return window.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DanielM,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problems. To resolve the unstable connection, verify if the PC or device connecting to the router is within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI-6E or WIFI-7, please check updates for these devices. Also, try to disable "Smart Connect" and try connecting these manually to either 2.4GHz or 5GHz. Furthermore, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant disconnects - last time had to factory reset it for the THIRD time (ive had it for 2 days now) for the router page to even load. Works great - when it decides to work and not randomly disconnect.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NHTmenace,
We're sorry to hear that the router's Wifi signal is often disconnected and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2411031536-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
I am not happy with ASUS, this is garbage.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to replace an old ASUS router that was cutting out. I had the fios people out, my connection is good, gotta be the router, right? So I put this one in and I have other problems, most of which are inconsistent connections with my wireless items in the house. Computers, Xbox, switches, iPhones, you name it, inconsistent connections. It's not even that old, but I've already had to factory reset it two times because it was completely frozen! Expensive garbage that I cannot return now. I'm not happy with ASUS and I will not be purchasing this brand in the future.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Squanchy,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem. To resolve this, if you are connecting legacy devices, these may not work properly with WIFI-6 and WIFI-7, please check updates for these device. Also, try connecting this manually to either 2.4GHz or 5GHz. Also we recommend updating the router's firmware if running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U. Additionally, check ifthe router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great WiFi 7 Router at Excellent Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this router. Easy to set up. Fully featured. Great security features and interface.
I would recommend this to a friendAsus wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy web based setup, product seems very durable and it sends a strong signal
I would recommend this to a friendGot the job done!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just perfect for hetting wireless to all points in the house. So helpful to have a designated work signal!
I would recommend this to a friendTrash wish i could return
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a complete waste of money. Just barely outside the return window and the router is already proving itself to be worthless. The 2.4 GHz band constantly drops out, making the whole unit nothing but overpriced trash.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Drew,
Thank you for sharing your experience with the ASUS RT-BE92U router. We sincerely apologize for the connectivity issues you’ve encountered, specifically with the 2.4 GHz band dropping, as well as the frustration caused by being outside the return window.
To help improve stability, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0037" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
ASUS RT-BE92U Router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well and just as expected. I liked it so much I bought a second unit to create a mesh system.
I would recommend this to a friendGreat router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great router, it's been work extremely well I have had zero issues with setting up and getting things connected.
I would recommend this to a friendPoor firmware or bad design or both?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT buy this router. It frequently reboots or drops all WIFI connections and has to be rebooted, as others have stated in the BB reviews and in ASUS forums. ASUS has been releasing firmware updates almost monthly and the reboots are less frequent but still happen several times a week. Maybe it's just a firmware bug and eventually they will work it out, but at this point I cannot recommend this router to anyone. For $200+, I expect better quality control from a name brand company like ASUS.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wilson M,
We sincerely apologize for the issues you're experiencing with the ASUS RT-BE92U router and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems described, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Constant Connection Drop and Higher CPU usage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I can give ZERO stars, and return this garbage. I upgraded and added this router to my existing AIMesh, but this was a mistake. Always had a great experience with Asus router, and this one is hot garbage. First 2-3 weeks, it worked with out any issue, and now the internet us keeps dropping for no reason. Tried everything what Asus suggested, tried all the tricks from online different forums, and groups, but seems like it is a design issue and firmware is unable to fix it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dipen,
Thank you for sharing your experience with the ASUS RT-BE92U router. We sincerely apologize for the ongoing connectivity issues you have encountered. We understand that you have already tried the recommended troubleshooting steps, and we regret that the problem persists.
To further investigate the issue and explore available repair or replacement options, we kindly ask that you contact our support team directly at https://www.asus.com/us/support/callus/. Our team will assist you with diagnostics and provide the best possible resolution.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2410039925-0043" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Decent router
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good router for a tri band usage Coulb be better for the price
I would recommend this to a friendExcellent Router
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The A.I. mesh is easy to set up and provides good WIFI coverage.
I would recommend this to a friendGood router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well using as a wifi extender. Easy to setup
I would recommend this to a friendGood Router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with xfinity x-2 gigabit speed have not had any issues so far
I would recommend this to a friend