Customer Ratings & Reviews
- Model:
- RT-BE92U
- SKU:
- 11065172
Rating by feature
- Setup
Rating 4.4 out of 5 stars
- Range
Rating 4.4 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
- Cons mentioned:Connectivity
Trash wish i could return
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a complete waste of money. Just barely outside the return window and the router is already proving itself to be worthless. The 2.4 GHz band constantly drops out, making the whole unit nothing but overpriced trash.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Drew,
Thank you for sharing your experience with the ASUS RT-BE92U router. We sincerely apologize for the connectivity issues you’ve encountered, specifically with the 2.4 GHz band dropping, as well as the frustration caused by being outside the return window.
To help improve stability, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0037" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
Worst Asus Router Ever!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router is terrible, I would not recommend it. Go with anything but this one and I returned this and went with the ASUS - ROG Strix GS-BE18000 Tri-Band Wi-Fi 7 Gaming Router. It's a bit more pricey but way more solid. Do Not waste your time with it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pyro,
We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0049" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-How to improve Wi-Fi Connection https://www.asus.com/us/support/faq/1047919/
Got the job done!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just perfect for hetting wireless to all points in the house. So helpful to have a designated work signal!
I would recommend this to a friend- Pros mentioned:Overall performance
Decent router
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good router for a tri band usage Coulb be better for the price
I would recommend this to a friend Constant Connection Drop and Higher CPU usage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I can give ZERO stars, and return this garbage. I upgraded and added this router to my existing AIMesh, but this was a mistake. Always had a great experience with Asus router, and this one is hot garbage. First 2-3 weeks, it worked with out any issue, and now the internet us keeps dropping for no reason. Tried everything what Asus suggested, tried all the tricks from online different forums, and groups, but seems like it is a design issue and firmware is unable to fix it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dipen,
Thank you for sharing your experience with the ASUS RT-BE92U router. We sincerely apologize for the ongoing connectivity issues you have encountered. We understand that you have already tried the recommended troubleshooting steps, and we regret that the problem persists.
To further investigate the issue and explore available repair or replacement options, we kindly ask that you contact our support team directly at https://www.asus.com/us/support/callus/. Our team will assist you with diagnostics and provide the best possible resolution.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2410039925-0043" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Connectivity
Don't Bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't bother. Just outside of the return window, this router will let you down. The 2.4 GHz band will constantly disconnect from the internet and render it useless—super expensive junk. I will be moving to Ubiquiti—like I should have from the get-go. I had to replace a Netgear wifi 7 router for a similar issue, but that was all bands and LAN connections. Is there a good one out there? The only thing my Netgear had on this one was that the range was waaaaaaay better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MartinM,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem. To resolve the unstable connection, please check if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI-6e and WIFI-7, please check updates for these device. Also, try connecting this manually to either 2.4GHz or 5GHz. You can try to disable your ISP's modem wireles connection. Additionally, we recommend updating the router's firmware if running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Setup
Good router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well using as a wifi extender. Easy to setup
I would recommend this to a friend - Pros mentioned:Overall performance
Good Router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with xfinity x-2 gigabit speed have not had any issues so far
I would recommend this to a friend Easily Expandable with AI Mesh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. I like that it is easily expandable. Only took like 30 minutes to setup.
I would recommend this to a friendExcellent Router
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The A.I. mesh is easy to set up and provides good WIFI coverage.
I would recommend this to a friend- Cons mentioned:Connectivity
Awful reliability.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor experience for the last 6 months with this router. Ir frequently drops our SSID offline, disconnects all devices in the house, then eventual brings everything online again. This happens several times per day. We have replaced it with a TP-Link - Archer AX20 AX1800, and have had a better experience, but we are not pleased with throwing away $250 on this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if you are experiencing unreliable WIFI connection. To resolve this unstable connection, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U. Furthermore, check if your internet services are working properly and stable. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Returned - DOA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has lots of options. It you have a strong networking background, this can adapt to your needs. My experience was a power supply that died within 1 hour of setup so i got rid of it. Your mileage my vary.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kf916,
It's our sincere regret to hear that you received a defective product, and we apologize for any inconvenience this may have caused you. This is not the quality of products we aim to provide. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Range
6 ghz band stopped woking after couple of hours
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy installation, good range. However, the 6ghz band showed up for a couple of hours and disappeared from all devices, I tried everything, including a factory reset, and didn't work anymore, taking the router back
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Josebeltran,
We sincerely apologize for the 6GHz connectivity issue you've faced with the RT-BE92U AiMesh Extendable Router and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. We understand that you have returned the device, and we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2412010337-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Cpu
Futureproof
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Latest firmware update seems to have solved cpu issues.
I would recommend this to a friend - Cons mentioned:Connectivity
Stay Away!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this router. Had to keep rebooting a few of these a day to make the Wi-Fi work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TinoM,
Thank you for sharing your feedback on the ASUS RT-BE92U Router. We sincerely apologize for the inconvenience you’ve experienced with the Wi-Fi requiring frequent reboots. We understand how important a stable connection is and regret that the product has not met your expectations.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Wireless Router] How to improve Wi-Fi Connection - https://www.asus.com/support/faq/1047919/
- Cons mentioned:Connectivity
Constant disconnects
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have taken the reviews seriously. This router is bad. Constant disconnects over WiFi. Ethernet seems fine. I tried a few things I found on the internet to fix it, it clearly such a problem that there’s a lot of people talking about it. Nothing worked. If it didn’t have the disconnecting issue it would be perfect. I like ASUS a lot and this router checked all the boxes. Should have known it was too good to be true. Stay away.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Darren,
We sincerely apologize for the wireless connectivity issue you're experiencing with the ASUS RT-BE92U router and for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
- Pros mentioned:Overall performance
Super
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stuff, искал много разных этот самый лучшийпбпьлалчлкиивошалут
I would recommend this to a friend Great Router for Whole Home Use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good Router for whole home use. Great connectivity beyond some other more expensive routers.
I would recommend this to a friend- Cons mentioned:Cpu
Bad, doesn't even work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really terrible. It takes forever to boot up, setup took several retries to work, and then once I got it up and running, any time I changed a setting it would reboot and half the time the config page wouldn't load at all. CPU and ram on it always show high usage. After the first reboot the internet stops working completely. The only fix is a factory reset. I even updated it to the latest software but it's just been these same issues on repeat over hours of troubleshooting. Really bad product, avoid it!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric L,
We sincerely apologize for the issues you're experiencing with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Connectivity
Garbage Router Randomly Drops Internet Connection
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage router. Randomly drops internet connection every day or few days even on the latest firmware. Others also have similar problems when you do a Google search.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SuongC ,
We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-[Wireless Router] How to improve Wi-Fi Connection https://www.asus.com/us/support/faq/1047919/