Customer Ratings & Reviews
- Model:
- RT-BE92U
- SKU:
- 11065172
Rating by feature
- Setup
Rating 4.4 out of 5 stars
- Range
Rating 4.4 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
Asus step up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This entire line of asus routers apparently has issues as it very difficult to find any router from them OVER 4 stars. Come on asus get your act together
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MackenzieR,
We’re sorry to hear that you’re having trouble setting up your ASUS router. To help resolve this, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2501038506-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-[Wireless Router] How to set up an Internet Connection https://www.asus.com/support/faq/1011715/
- Cons mentioned:Connectivity
Still waiting for a fix!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shame on me for not doing my homework. I naively trusted an Asus brand product. Regretfully, I did not discover the error of my ways until it was too late to return it. As so many others have posted (here and on other sites), I have had issues with unstable connections, with dropped devices, with 1 core of the internal processor running 100%, with spontaneous reboots, with the system log recording the same thermal zone fault every 3 seconds, with a very restricted 6G range, etc. Hoping (but unfortunately not expecting) that a firmware update will correct these problems, I check daily for such an update. In the meantime, I have purchased another router which is doing fine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bill,
We sincerely apologize for the issues you're experiencing with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
To troubleshoot the issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number " N2410039925-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Wireless Router] Wireless Router Frequently Asked Question (FAQ) - https://www.asus.com/support/faq/1048876/
Smaller Footprint Than 96u But Better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will preface my review with the fact that I am familiar with ASUS routers. I bought the BE92U with a much smaller footprint to replace the much larger BE96U that I had had for a while. My home is a 2-story townhouse, and I had an AI mesh network set up on the 96U, so I needed that on the new 92U router. Set up was simple using my web browser. For me, there was no real need to change default settings of the router itself. I did use my Asus RT82 and RT86 routers to reestablish my AI Mesh network, with the RT82 in my main bedroom and the RT86 in my office/game room. Once I reset those 2 and set them up as mesh nodes, they were recognized by this router, and everything is working fine in all 3 bands. Additionally, I was able to set up and use an external USB drive as a Network drive. I definitely recommend this router. (BTW, firmware is the latest).
I would recommend this to a friendDisconnects a lot
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this router several months ago and it has been a constant headache. We have a lot of equipment between two home offices, kids faming systems, security cameras, and "smart devices". Most features, like QoS, has to be kept off since it utilitizes a RAM and kicks everything offline. In fact, almost every feature this thing has is unusable for this very reason. What is the point of having these features. We've found many others online experiencing the same issues with this model. Asus used to make a great router and we're disappointed by how much we spend troubleshooting and restarting.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Amanda,
Thank you for your comment.
We do understand your disappointment with this and the inconvenience this may have caused if you are experiencing connection problems. To resolve this issue, check if the router’s security settings matches with your ISP’s modem credentials, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI-6E or WIFI-7, check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Try resetting the mesh routers and reconfigure or set up the devices. Also, we recommend updating the router's firmware if it is running with an older version. The most current version is posted at: https://www.asus.com/us/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U . Furthermore, place this router in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great Product Upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this router great addition to my current mesh system as the primary router. I'm also able to see the difference in my wifi since the other router have a 2.5 backhaul back while utilizing a 10g WAN.
I would recommend this to a friendSolid choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd been looking at Wifi 6E routers for a while when I noticed Wifi 7 was available. After spending time on several models I choice this one based on the features. Solid router and a decent price point for Wifi 7.
I would recommend this to a friend- Pros mentioned:Range
Great router.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great router. Much better then the 6e tp link router i replaced it with. The tp link had more antennas even and this asus router seems to have better range and connectivity.
I would recommend this to a friend - Pros mentioned:Signal strength
ASUS - Powerful and easy to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ASUS router. Matter of fact, I love all things ASUS. This router is powerful and covers my large home with fast download speed.
I would recommend this to a friend - Pros mentioned:Speed
Excellent thru put
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am pleasantly surprised surprised, some days my wireless network is faster than my wired network. Built in ad blocker and anti virus work well.
I would recommend this to a friend New Router
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great router it makes an excellent hub too for my Ethernet connection.VPN functionality is much simpler than my older router.Well made router.
I would recommend this to a friendGood price and fast
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, and its worth getting if you are trying to run multiple routers for asus ai mesh. Sends out 2.5gps per port and covers the whole area
I would recommend this to a friend- Pros mentioned:Overall performance
Died after a few months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought this a few months ago and it worked good for the month of use I got out of it. Then I had to go out of town for a month and upon my return, found that the router had died. No power, no lights flashing, just nothing. I tried a different power supply that matched the same plug, voltage and amps and still nothing. This was my first time buying an Asus router and will be my last. Will not recommend this router to anyone I know.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DavidH,
Thank you for your comment.
We certainly understand your disappointment with this router and the inconvenience this may have caused if it cannot power on after a few months of usage. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. If you have tried another known good power supply, power outlet or AC source and a hardware reset using the switch and the problem persisted, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Connectivity, Price
Four days of problems followed by death
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first four days I had this router I had constant problems - dropped/unstable connections, poor latency, etc. On the fifth day the router died. Tried powering it off and back on twice, nothing happened. Did a reset - nothing happened. Tried a reset a second time and it came back to life. Needless to say this over-priced router is being returned tomorrow.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sdhg,
We sincerely apologize for the connectivity and power issues you've faced with the router and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Having returned the router, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2410039925-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US
- Cons mentioned:Firmware
Steer clear!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG. Probably the worst router I ever purchased. It was half-baked at launch with the processor implantation and horrendous firmware programmers. The ASUS RT-BE92U uses a 2.0 GHz quad-core processor. It also features 256 MB of Flash memory and 1 GB of DDR4 RAM. The processors lock up at 100%, some disappear, and they become so overladen you can’t even log back into the router (even by wired connection). ONLY A HARD RESET AND BETA FIRMWARE BRINGS IT BACK TO LIFE…WHICH MEANS ROUTER RESETS ITSELF ONLY 4-5 TOMES A DAY. Until Merlin makes a true firmware for this and testing in the wild is stable for weeks, do I recommend this router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TRBOe30,
We sincerely apologize for the issues you're experiencing with the ASUS RT-BE92U Router and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products, and it's not the norm. To further investigate the problem described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Connectivity
Great but a little advise
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well except when you restart modem. Make sure you unplug wireless and wait until modem is fully up. Or it will refuse to recognize the internet.
I would recommend this to a friend - Pros mentioned:Overall performance
The best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was the best I have ever used. Recommend
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described. I would recommend this product!
I would recommend this to a friend - Pros mentioned:Speed
Excellent router for an upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic router. The interface is intuitive we get 1GB speeds.
I would recommend this to a friend - Pros mentioned:Range
Blazing fast.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a must if you have terabit speed internet. Great features for families (like dedicated networks for teens or kids) and great range.
I would recommend this to a friend - Pros mentioned:Speed
Strong access point
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using this as an access point for my firewall, no hiccups yet and I'm getting strong WiFi signal way farther away than on my previous device. Speeds are acceptable too.
I would recommend this to a friend