Customer Ratings & Reviews
![ASUS Vivobook
Esc F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 Prt Sc Delete
1 2 3 4 5 6 7 8 9 0 - = Backspace
Tab Q W E R T Y U I O P [ ] \
Caps Lock A S D F G H J K L ; '
Shift Z X C V B N M , . /
Shift
Ctrl Fn Windows Alt
Ctrl
Home PgUp PgDn End
Num Pad: 7 8 9 / 4 5 6 * 1 2 3 - 0 . Enter + =
ON/OFF
ASUS SonicMaster](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/d0a1d0f7-2830-4601-a822-bfbce47e4c88.jpg)
- Model:
- X1404VA-V14.I38128
- SKU:
- 12212898
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.5 out of 5 stars
to a friend
No backlight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is not great. Terrible keyboard. There is no keyboard backlight and the keys feel rough under the fingers. Also, it starts in Smode until you turn Smode off. Price it great but it shows.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EC28,
Thank you for sharing your experience with the ASUS X1404VA Laptop. We are sorry to learn that the keyboard design, lack of backlighting, and initial S Mode setup did not meet your expectations, even though the price point was appealing. We sincerely apologize for any inconvenience this has caused. We appreciate your feedback and will ensure it is passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504007925-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop has continued too flicker lines through the screen and has continued too flicker a black screen
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Keith K,
We apologize for the issue you are experiencing with your ASUS X1404VA Laptop, specifically the screen flickering lines and intermittent black screen.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506015759-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Main (Internal) Display problem - https://www.asus.com/support/faq/1015072/