Customer Ratings & Reviews
- Model:
- X512FA-BI7A
- SKU:
- 6375338
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the VivoBook 15 as a lightweight and affordable laptop with a fast solid state drive. However, many users cite concerns about the keyboard's lack of backlighting and the relatively short battery life. Some also mentioned the fan noise level under certain usage conditions. The laptop's value proposition is frequently highlighted in relation to its price.
This summary was generated by AI based on customer reviews.
Light weight and fast!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for shopping the web and easy to use!
I would recommend this to a friendSadly scratched
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop works great but the external part of it is very sensitive it gets scratched easily. Thanks
No, I would not recommend this to a friendRIPOFF! RIPOFF!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest rip off of my life. After only about one month of use the bluetooth stopping working. In the process of trying to get it working somehow it required a bios password. Until then, I had never even heard of a computer with a bios password. I had no memory of it asking for anything called a bios password when setting it up so didn't know the password. To get it fixed I had to send it back to ASUS for them to replace the hard drive. They said resetting the bios password was not covered under the warranty. They charged me almost as much as I paid for the computer. I have had several ASUS but will NEVER buy another one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kayak,
We do understand your disappointment and the inconvenience this may have caused regarding our service policy.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Nice weight and size, runs slower than expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In all fairness, the lack of speed may be from pre-loaded programs.
I would recommend this to a friendDiminished Audio
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought at the beginning of the pandemic for child to do schoolwork. It isn't the type of laptop we'd usually get. A few months in and the audio has become almost inaudible.
No, I would not recommend this to a friendBluetooth Keeps Disappearing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have known better than to buy refurbished, even if it said "Best Buy Certified". The bluetooth keeps disappearing and the computer says that bluetooth device is not connected. From what I have been reading, my only option, after everything else I've tried, is to replace the Bluetooth device inside the laptop. More money spent and time I don't have right now. I have to use this laptop to work from home and cannot afford to lose time or the money. I am pretty ticked.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear AC1784,
Do understand your disappointment with the quality of the product and the inconvenience this may have caused you if you are having issues or difficulty with Bluetooth connection.
In order to resolve the Bluetooth connection related issue, please make sure the Bluetooth battery has ample amount of charged life and device is powered on, and working properly.
To setup, please select the Start button > type Bluetooth > select Bluetooth settings from the list. Turn on Bluetooth > select the device > Pair. Please follow instructions in order to connect successfully. Also, please make sure WINDOWS is current with feature or cumulative updates.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Battery life
Battery Problem
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am experiencing a very high battery problem on this laptop. After fully charge it just works for 2-2.5hrs.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Patrik,
Certainly understand your concern about the short battery life. The approximate battery life is 5 hours.
In order to improve or prolong the battery charged time, please try to do a battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully-charged, please use the system, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter.
Also, please verify if the unit is running with the most current system update and third-party battery draining applications are not running if not in used.
If you need further assistance, please email me at [email protected] and I would be more than glad to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:SpeedCons mentioned:Keyboard quality
Good for students, fair price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop in 2019 as a student, it served my needs. Thanks to the i7 processor it can run basic games, but don't expect too much as it's not designed for that. After 5 years I can tell that's still in good condition, but it has some software glitches, the bluetooth and touchpad tend to fail over time.
I would recommend this to a friend Do not purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop and I am very disappointed. I do not recommend at all. The laptop is very slow. I would save up and buy a better one than this. The saying you get what you paid for is all I have to say about purchasing this lapto
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Scott B,
We're sorry to hear about the issue you you're having with the speed on this model. Please allow us to make your experience with ASUS a better one. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does.
What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that the user check for and install all updates. Multiple restarts are recommended to ensure all updates are fully installed.
For further assistance please feel free to visit the ASUS Support webpage. Please use a link to this review as reference. Looking forward to your response in the future. Have an extraordinary day from ASUS.
Thank you for choosing ASUS.
Best Regards,
Stephanie
ASUS Customer Loyalty US Support
Don't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it in Dec 2019 and it's already broken. Not even 2 years.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Creole,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, the laptop breaking down in less than 2 years is a random problem.
If you need further assistance in determining if the root cause of the problem, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
I do not recommend it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend it, I have less than a year with it and the network card has been damaged
No, I would not recommend this to a friendWorst Best Buy service.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought laptop for 500$ and it came broken. Wouldn’t recommend.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Loke,
Certainly understand your disappointment if the product was received damages and the inconvenience this may have caused you.
Please contact your seller, they should be able to help you if this is a shipping related damage.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Price, SsdCons mentioned:Keyboard quality
Great price for specs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen could have been viewing angles but still looks great. Build quality overall is very good, does not feel cheap. I have no issue seeing the keys and if you normally type without looking it really is not a big deal. Sound is pretty good too and its wifi range is great. i7, fhd, 12gb, 256 ssd great specs for $500 black friday deal. Even without the sale honestly the base price of this laptop is very good. Every ASUS laptop i've had has been great and worked for years; sure this one will be the same!
I would recommend this to a friend ASUS is the best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brilliant laptop, met all my needs. ASUS continues to be my go to brand
I would recommend this to a friend- Pros mentioned:Speed
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is very fast, is sleek, thin, light, and very good overall in all the ways that the description included. I love it and would recommend you to buy it. Out of all the dozens of computers I have purchased, this is the best one. I love it and it is awesome in many ways.
I would recommend this to a friend - Cons mentioned:Keyboard quality
Good laptop for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As many others reported, it is hard to read the keyboard. That's why this product was on discount and I am satisfied with price I paid for it.
I would recommend this to a friend - Cons mentioned:Keyboard quality
Very difficult to use keyboard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its beautiful looking powerful computer but very difficult to use keyboard due to no contrast keyboard letters. In the night light, keys are difficult to identify. Asus should give an overlay template with black lettering to overcome this defect.
No, I would not recommend this to a friend Awesome laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful machine definitely a buy with its awesome performance and extremely fast software. Would recommend to anybody that is wanting for a gaming laptop with capabilities of everyday use
I would recommend this to a friend- Cons mentioned:Keyboard quality
Nothing special, cheap, low quality display
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered 2 Asus laptops from BestBuy because it was a pretty good deal for Intel i7 and 256GB SSD. Just got it today and it was just sad.. the quality of a display is very low, it's not bright at all, no keyboard backlighting. Returned it yesterday and I couldn't get a full refund because I got charged for Micro internet security that was included for $0 now they charging $60 for a thing I cant use... that is crazy... very disappointed...
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear AmberT,
The screen resolution is Full HD, adjusting the brightness level, using the hotkey, usually enhances viewing quality and experience. Also, tweaking the preference inside the Display Properties does improve the resolution.
The product was not advertised hacing a backlit keyboard.
Should you need further assistance with ASUS products, please email me at [email protected] and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Keyboard quality
a false economy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The specs make this look like a good deal, but once you get your hands on it you quickly realize where the corners were cut. cheap plastic case and keyboard. glitchy touchpad often confuses scrolling and zooming which is super annoying. screen started glitching right after the return period ended requiring repair. only reason to buy this would be if you dont intend to use it as a laptop and plug it into a decent keyboard/mouse/monitor setup.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I’m very sorry we failed to meet your expectations. This is absolutely not the kind of experience we want any of our customers to have. We’re normally known for our exceptional products to detail, and we regret that we missed the opportunity. I will forward your feedback to the product team for future product improvements.
If you need technical assistance or if you wish to discuss this matter with me, feel free to reach out to me at [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support