Customer Ratings & Reviews
- Model:
- X515JA-212.V15BB-11
- SKU:
- 6469397
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the Vivobook for its budget-friendly price, easy usage, and lightweight design. It is suitable for everyday tasks and work. However, some users have concerns about the display brightness, battery life, and keyboard quality.
This summary was generated by AI based on customer reviews.
Poor Quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It crashed just 4 days ago. I purchased this laptop in March 2022. It didn't even last a year. It won't even power up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RB49,
We're sorry to hear that you're having issues powering on this unit. Please perform a hard restart
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
If the issue persist, we would recommend that you have the unit sent in for servicing. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Ok purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t realize didn’t have enthernet port and speakers not loud at all have keep on 100% still not enough don’t stay charged long enough
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lisa,
Thank you so much for the feedback, I'm sorry to hear about your disappointment with it not having an ethernet port and the battery life is short. You can attempt these steps below to improve your battery life and also connecting the 5Ghz frequency band would provide you with a much faster speed for internet connection. For further advice, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1043914/
Not as easy to set up as usual for ASUS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded my computer to accommodate Window's 11- but it has been more than a month and I am still waiting for the okay- All Updates in place-
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, are you seeing the option to upgrade within Windows Update? Please attempt the steps from the FAQ below. For further assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/support/FAQ/1046904/
Waiting to See
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am reluctant to review this until I have had it a longer period of time. I had to return the last one as the screen died.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gina,
We appreciate you sharing your feedback on this model. It's unfortunate that you had a bad experience with a previous model, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2202028645-0023) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Nothing special.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what was advertised. Moving data from my old laptop was time consuming and still haven't finished the job. What's there is adequate.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Roku,
We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. Please send us an email at customerloyalty@asus.com with brief details of all the issues you're having with the device so that I can better assist you. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
Mouse pad stopped working out of nowhere
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse pad stopped working after like a month and I gotta use a mouse now but other than that I see no further problems
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the touchpad is not working. Is it not moving? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042539/
Home laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have bought an another model and the case is of low quality material and should have bought an another model.
No, I would not recommend this to a friendAsus laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer works fine but it keeps jumping off line. I will never buy another open box of anything!!!!!!!!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear HPEnvy5070Printer,
It's unfortunate to hear that the WIFI is disconnecting. We do value our customers and take negative customer service experience very seriously. Have you tried resetting your Network Adapter? Please attempt the steps from the FAQ below.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2207030951-0001) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1015073/
Average.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very frequent error messages when loading pages on YouTube Video. Microsoft doesn't offer the regular YouTube site.
No, I would not recommend this to a friendBasic Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is average. Simple, cheap laptop. Good for basic functions. Loading software and camera not great.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I'm sorry to hear that the camera is not great. Is it blurry and not working as expected? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Asus laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is okay. Problem is it comes installed with Microsoft operating system. Very buggy os
I would recommend this to a friendmediocre
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s OK just mediocre kind of slow I returned because I needed something way faster
No, I would not recommend this to a friendBuy Beware if you pay ahead of time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying my computer, but very disappointed that Best Buy, messed up my order for my printer. After paying for my printer to be picked up a few days later, I got an email that the order had been cancelled. ???? Why? System error? Anyway had to buy it from Target. As a disabled person this was a real inconvenience.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you had. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Slower
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slow big not support for my daughter in college very slow
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nermeen,
It's unfortunate to hear that your unit is running slow. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Have you tried updating your Windows? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2202028645-0026) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is disappointing! Only holds charge for little over 3 hours!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Suzy,
It's unfortunate to hear that the battery life doesn't meet your needs. Please refer to FAQ below to improve your battery life. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1043914/
Very ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Few days (10) using it and the WiFi adapter has hardware problems.
No, I would not recommend this to a friendGood laptop it gets most jobs done. Light weight,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good all around laptop. Could use more standard memory.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jackaloopy61,
We appreciate you sharing your feednback on this model. We're happy to hear the laptop is working great. rest assured we will make a note of this review. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Research this first
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected battery dies to soon speed is fine
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steve,
It's unfortunate to hear that the battery life doesn't meet your needs. This is not the kind of experience we want any of our customers to have. Have you tried to close all background apps? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1043914/
Kinda got scammed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this laptop for school since i needed one badly everything. I felt like i got scammed because the bezels are not that thin, the display i could barely see, and the battery life is poor, specs where the same as shown on the pc but i still wouldnt recommend this laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Soli,
It's unfortunate to hear that your battery life is poor and you are not able to see the display clearly. This is not the kind of experience we want any of our customers to have. Have you adjusted the brightness? Please ensure to keep your graphics driver up to date. To improve your battery life, please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/support/FAQ/1043914/
non-working curser
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am totally disappointed in this computer. less than a month after I got it, the curser arrow acts up and when it does it refuses to open the item it's on. sometimes it freezes on that icon, and then you can't shake it off that one. If you wait long enough (sometimes 20 or 30 minutes) it may start working again. I took it to the geek squad and he they didn't know what could be done. suggested reloading microsoft at my expense. I didn't buy new so I could spend money to fix it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joeg,
We certainly understand your disappointment and the inconvenience this may have caused
If the touchpad started to be unresponsive, please verify if WINDOWS is up to date. Keeping Windows updated will maintain system stability and performance and will also improve the touchpad responsiveness. If you are accessing web applications, please verify if the laptop has access to an established router and internet service is working properly since this will affect the responsiveness of the touchpad.
Should you need further assistance with the laptop, please email me at cl-rodel@asus.com and I will be more than glad to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty