Customer Ratings & Reviews
- Model:
- X515JA-212.V15BB-11
- SKU:
- 6469397
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the Vivobook for its budget-friendly price, easy usage, and lightweight design. It is suitable for everyday tasks and work. However, some users have concerns about the display brightness, battery life, and keyboard quality.
This summary was generated by AI based on customer reviews.
Asus Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not good at all can not register on line nor with help on phone. sometimes computer will not start for 5 to 15 minutes. power cord connection loose, I guess, keeps flashing icon "ON BATTERY' or 'PLUGGED IN' fuzzy picture I'm returning it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jxv123,
It's unfortunate to hear that your unit failed to start and you are planning to return it. Have you tried a hard reset? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1014276/
Don’t buy it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi issues good screen size, but it came with a wifi antena problem that the geek squad couldn’t fixed
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anthony,
We're sorry to hear that the wifi antena stopped working. Please allow us to make your experience with ASUS a better one. We would recommend that you have this device sent in for servicing sop we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Mike
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all this laptop has performed excellent and with the speed of what we needed. The updated windows allows us to do what we need.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bryanna,
Thank you so much for the feedback, we truly appreciate it. If you have any technical concerns that reflect a 1 star? You can reach me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Battery is horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality seems fine for price point. Easy to set up. Internal battery bleeds off charge extremely quick. Even when shutting down the computer it will loose 2-3% per day.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JJ77,
It's unfortunate to hear that you are not pleased with the battery life. What you've experienced was not intentional and this is a random case. Have you tried to reset the BIOS and update your Windows OS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
My faulty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be a good laptop if your sitting beside the Wi-Fi router or like long pauses for no reason! But what can I say I choose to buy something open box so I did it to myself!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with the connection on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/AIO] Troubleshooting - Wireless Network Problems: https://www.asus.com/us/support/FAQ/1015073/
Sticking with Dell
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wish ASUS would publish the processor speed along with the processor label. This laptop is terribly slow. Returned to Best Buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chefguy,
We're sorry to hear about the disappointment you're having with the processor on this model. We would recommned that you attempt the steps in the FAQ below to resolve the issues you're having with your unit running slow.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/#:~:text=If%20the%20system%20is%20slow,we%20suggest%20resetting%20the%20system.
Not as Expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product Quality is not Good. Screen's display was not I expected also there was windows issues which I had to fix.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that the screen was not as expected and you had windows issues. We’re normally known for our exceptional products, can you explain your screen issues to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Bad sound. Low battery backup.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied. Sound quality is bad. And battery backup is low. Battery drains too fast.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear vinnucool9,
We're sorry to hear about the unfortunate experience you're having with the sound and battery on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you follow the steps in the FAQ below to resolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - How to fix the Sound (Speakers/Microphones) problems on ASUS laptops: https://www.asus.com/us/support/FAQ/1015070/
[Notebook] Troubleshooting - How to fix the battery cannot provide power/be charged, or be fully charge or Notebook will not boot with battery: https://www.asus.com/us/support/FAQ/1012793/
you can't hear this
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.max volume is barely audible for many websites and many videos on Youtube.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear UncleBob,
We're sorry to hear about the audio issues you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you update the audio and chipset driverfrom our website below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
ASUS Driver download: https://www.asus.com/Laptops/For-Home/All-series/ASUS-X515/HelpDesk_Download/?model2Name=ASUS-Laptop-15-X515JA
Don’t buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just okay have had issues had to return after a few Months
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dylan,
We're sorry to hear about the unfortunate experience you had with this model and that you had to return it. If you wish to discuss this matter with us, please send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Good but the camera is very bad.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop in all things but the camera. It's very bad. Like super bad.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jojorivers,
We're sorry to hear that you're having issues with the camera on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you update the camera and chipset driver from our website here: https://www.asus.com/Laptops/For-Home/Everyday-use/ASUS-X515/HelpDesk_Download/?model2Name=ASUS-Laptop-15-X515JA.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Wrong Item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought online but when it was delivered, it was not the same as is mentioned. The laptop didn't have the fingerprint on the mouse pad, also it didn't have the Logo Asus VivoBook. I when to the store to exchange, they couldn't and they offered me to exchange for a different brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you didn't receive the unit as advertised. This is not the kind of experience we want any of our customers to have. Usually, this can only be resolved through your POP with a replacement/refund. I will pass this over to our team to have this information updated. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
No Internet? No good!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was never able to reliably connect to the Internet. There appears to have been a fault in the network adapter that three trips to the Geek Squad were unable to fix. The laptop appeared to run well, but it was useless without a trustworthy Internet connection.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GAKreview,
We're sorry to hear about the issues you're having with the wifi on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you follow the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/AIO] Troubleshooting - Wireless Network Problems: https://www.asus.com/us/support/FAQ/1015073/
cheap and acted like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to take it back!picture quality was out of focus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear jdt1177,
We're sorry to hear that this model did not work for you and that you had to returm it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Sales Associate needs more training on computers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told the computer would take tow external monitors, with a docking station, after 3 weeks of frustration, we found out it will not! I specifically purchased this computer and transferred everything from my old one to this one, only to find out I must return it!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BigDave,
We certainly understand your disappointment and the inconvenience this may have caused.
To successfully connect two external monitors, first one connects the the HDMI port and the second monitor connects to a USB-C to a video adapter. Ensure a compatible USB-C to video out adapter is being used and the driver for the adapter is installed successfully. Also, the monitors need to be setup correctly inside the display properties.
If you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd Asus laptop I have bought from Best Buy in the last 30 days. The first one the screen didn’t work and now the one I have currently won’t turn on
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Justin,
It's unfortunate to hear that the screen failed to work and it is not working. This is not the kind of experience we want any of our customers to have. Have you tried to do a hard reset? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1014276/
Slow and glitchie
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hp is my favorite brand but Asus is up there but this one kind of let me down it's a little to slow
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Developer4intuit,
I'm sorry to hear that the unit is slow. This is not the kind of experience we want any of our customers to have. Have you updated the Windows OS? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Wonky Screen
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left side of the screen is going wonky. Seems like something in the hinge.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DrLiz,
I'm sorry to hear about your issue with the screen being wonky. This is not the kind of experience we want our customers to have. Do you see any physical signs of the screws being loose? You can attach an image at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Open box never
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Lost my money 300$ at the trash Never to buy opex box
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear about your experience with the notebook. Usually, open box items are returned by a customer and sold at a discounted price, and the warranty is for 3 months. You can explain your matter to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item as dissatisfied with the quality of unit,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
Thank you for bringing this to our attention and please allow us to apologize for the inconveniences caused and that you had to return the notebook. We'd love nothing more than to improve your perception of our products and of course, our brand. We value your feedback and concerns as this will aid in any improvements that need to be made. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support