Customer Ratings & Reviews
- Model:
- X515JA-212.V15BB-11
- SKU:
- 6469397
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the Vivobook for its budget-friendly price, easy usage, and lightweight design. It is suitable for everyday tasks and work. However, some users have concerns about the display brightness, battery life, and keyboard quality.
This summary was generated by AI based on customer reviews.
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Use th8s laptop to check emails and enjoynit good product
I would recommend this to a friendASUS laptop purchase...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a ASUS laptop primarily because of the sale price making it more attractive than the competition. It also had everything that we were looking for. Very fast shipping from Best Buy. The laptop is in service, but its too early to rate.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Atcheson,
Thank you so much for the feedback, if you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer itself is competent. Microsoft S-Mode totally stopsOverit user's ability to customize or utilize previously purchased software /apps. Apps such as excel, word ect., must be re-purchased and downloaded from the Microsoft store. Cannot turn off S-mode without security risks and poor performance. Ridiculous! Will not puchase Microsoft product again,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry for your disappointment with the Windows S mode. Certainly, Windows 10 in S mode is a version of Windows 10 that's streamlined for security and performance while providing a familiar Windows experience. To increase security, it allows only apps from Microsoft Store and requires Microsoft Edge for safe browsing. You can update to Windows 10 Home freely but this will be at your own discretion, please refer to the FAQ below. For further assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/us/support/FAQ/1034213/
better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WIFI system failed within 3 weeks, returned to best buy for repair. Repair completed and 20 hours latter it failed again. This time I got my money back.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with the connection on this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
No Best Buy for laptops
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t even provided with a charger! Best buy is worst place to buy laptops. It was an open box item but at least they should provide charger with it. They gave me only laptop and nothing not even charger and manual. The laptop had 20% battery when I opened it at home.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Samc,
We appreciate you sharing your feedback on this purchase as this will aid in any improvements that need to be made. I must apologize for the inconveniences this may have caused you as well as this is not the kind of experience we want any of our customers to have. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support