Customer Ratings & Reviews
- Model:
- Q410VA-EVO.I5512
- SKU:
- 6543527
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers value the Zenbook 14X's stunning screen quality and excellent battery life. The laptop's performance and lightweight design are also frequently praised. However, some users express concern regarding the limited and unupgradeable RAM, while others have noted minor issues with the touchpad and occasional heat generation under heavy use.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Very nice lap top
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente lap top about functions and presentation
I would recommend this to a friend - Cons mentioned:Ram
ram?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.is it 16 or 8? title says it has 16gb ram but specs say its 8gb. make your mind up best buy!
I would recommend this to a friend Okay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it so far worth of money, easy and smooth navigation through apps
I would recommend this to a friendGood Deal Great OLED screen-Good Computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product-what I was looking for on sale- at a good price. Definitely a Good value item.
I would recommend this to a friendBest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, was wanting a Compact laptop for work and school and OLED was the top requirement
I would recommend this to a friendJust fantastic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brilliant value for money, Oled screen is another level
I would recommend this to a friendAmazing product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new asus zenbook, perfect for getting back to school
I would recommend this to a friendZen book
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clock speed is great. Windows icon group is neat.
I would recommend this to a friendHasn’t been reliable for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop based on other positive reviews. Unfortunately, I have not had a good experience with this product. The component that for WiFi internet failed after one week. I returned it for a second one and have only used it for a couple weeks. Yesterday, it froze up. I was unable to get it to restart and when I used control + alt + delete, the screen turned gray with only the white cursor visible. I wasn’t able to turn it off and had to wait for the battery to die. This morning when I plugged it in, it’s working again, but I don’t feel confident with it continuing to work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christina P,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2307003035-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/FAQ/1038855/
Neutral
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it that great actually for the price but it depends on the way you look at it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Neutral,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2307003563-0011) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Get a Warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have really loved this laptop, BUT I called to extend the warranty to try to be proactive about protecting it and they would not renew it because I was outside of the original warranty by TWO WEEKS. Nothing was wrong yet, but now I cannot get a warranty and guess what happened? The computer starts acting up at only a bit over a year old. It seems to me that they do not trust their product or do not care about the customers.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jorie F,
We sincerely apologize for the issues you've faced with the device and the inconvenience caused. This is not the quality of service we aim to provide and it's not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. While we understand your frustration with the warranty process, ASUS requires that an extended warranty be purchased before the original warranty expires.
We understand that getting your unit back up and running quickly is crucial, and we want to make your experience with ASUS a better one. For further assistance, please send us an email at customerloyalty@asus.com and provide the case number "N2307003035-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support