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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 475 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers praise the ZenWiFi AX Wireless-AX system for its ease of use, extensive coverage, and strong signal, resulting in improved performance throughout their homes. Many appreciate the system's compact size and relatively quick setup. However, some users experienced connectivity issues requiring frequent restarts, and a few found the app and firmware updates problematic. The price point is also frequently cited as a positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 475 reviews
  • Pros mentioned:
    Coverage

    Rated 4 out of 5 stars

    AiMesh great idea, needs some refinement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AiMesh great idea, needs some refinement. Can combine with other ASUS routers for more coverage.

    I would recommend this to a friend
  • Cons mentioned:
    Firmware

    Rated 1 out of 5 stars

    Janky and unreliable

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unreliable. The nodes disconnect often, the firmware is impossible to update, and the tech support is non-existent or, if you're lucky, just really poorly translated. Spend a little more, get a lot better.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JerryL.

      We are sorry to hear that you are having issue with your router connection . Please allow us to make your experience with ASUS a better one. We would love to have your issues resolved in a timely manner. Please follow the troubleshooting steps in our FAQ: below, For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2305085960-0001) for us to better assist you.


      Thank you for choosing ASUS.
      Best Regards
      Schottky
      ASUS Customer Loyalty US Support
      https://www.asus.com/support/FAQ/1044151/
      https://www.asus.com/support/FAQ/1045754/ Asus

  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Best Mesh router used

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried netgear, Linksys, but this is one of the best performing routers, plenty of options, excellent range, covers my 3700 SQ FT home and in addition my yard.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Product at a Good Price Point

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great... increased the WiFi connectivity throughout my home, finished basement area, and yard. Connected my satellite receiver via an ethernet cable which boosted my On-Demand download speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not the mesh wi-fi system your looking for.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros - easy setup and devices log into system well. Cons- looses connection with devices daily. Devices connected to the system randomly loose connection to the internet. The ASUS must be rebooted to regain connection. This includes a NEST thermostat and a desktop computer.

    No, I would not recommend this to a friend
    • Brand response from Asus_Answers
      Posted .

      Dear Valued Customer,

      It's regrettable to hear you've encountered issues with the devices losing connection daily. This is not the type of experience we want any of our customers to have. Did you perform any recent firmware update? If not, please attempt to do so from our official website. If you need further assistance, please use the Asus Router App, go to "Settings" > "System Settings" > "Feedback" > and send a Feedback mail to us. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support

      Firmware: https://www.asus.com/Networking/ASUS-ZenWiFi-AX-Mini-XD4/HelpDesk_BIOS/

      Steps to update: https://www.asus.com/support/FAQ/1005484/ Asus

  • Rated 5 out of 5 stars

    Great mesh router. 10x imrpvement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous router was slow and constantly dropping service. Needed extenders to reach all corners of the house. The ASUS mesh router was easy to set up and gave me a 10x boost in signal strength.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless WIFI coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seamless WIFI coverage over entire house even patio and garage. Small enough to hide yet nice look if out in open.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 4 out of 5 stars

    Cost effective solution for providing wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent coverage for a large house insuring reception in all areas of residence.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great purchase

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my parents....easy to setup ...strong and stable connection

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work very well, internet was being used by many and after buying this I was able to isolate the wifi to their own boxes and haven’t lagged since. Great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so frustrated with WiFi in my house. Too many dead spots. However once I installed this, I had blazing internet in the basement all the way through the attic!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My COX signal improved tremendously after installing this router. Houseguests are commenting excellent signal when using the house Wi-Fi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great mesh system for the big home.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up is simple and straight forward. The improvement is night and day compare to the old junk spectrum give. My internet used to be horrible because for some reason the modem is put in the corner of my closet upstairs, completely shut off coverage to the rest of the house. So having an mesh system and move the modem out of the closet made a huge difference. The AIMesh system is very easy to set up and now my entire house is covered and have stable connection all day long no trouble. Highly recommend this product to everyone who looking to improve their house's internet coverage.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Get the plan

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these for more than six months and they worked great. The routers have great coverage. I love that you can throttle down up to 20 devices and auto reboot the system. I had problems with the firmware updates. The system wouldn't let you know when there is a new update, you have to refresh the update page in the app. The worst part is that a couple of times the firmware didn't install correctly on the access point. It would get stuck in a mode that flashes white and disappears from the app. The hard reset instructions online didn't help. I had to put the router into rescue mode and upload the firmware to fix the issue. It just happened again but this time it's RIP. My PC can't detect the wifi node to the firmware. Glad I got the replacement plan!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear User420,

      Thank you so much for the feedback, I'm sorry to hear that you had to seek a replacement after these issues. We do hope that it is able to work as expected. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great mesh sytem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup, works fine with my previous netgear modem/router acting as a bridge. Coverage is amazing compared to a single router.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the easiest setup. It was up and running in less than 5 minutes. The two nodes connected really quick. I really love the OS the make all the adjustments.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Must have for large houses

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was looking for a mesh system to replace the multiple wireless setups throughout my house. This setup works flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the ZenWifi AX1800 several weeks ago. Set up was very easy and it seems to work wonderfully!

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    great wifi

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wifi. Little slower speeds on the satellite ones if they're not wired in through ethernet. They also have great range too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid Mesh Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was a huge upgrade. I have full coverage of the house and some of the neighborhood. Setup and management are a breeze

    I would recommend this to a friend